Apparel Contact Center Customer Service Multi-Channel 
Avaya
MARCH 23, 2017
In a world where customers demand a profound level of connection and transparency, organizations can no longer support a contact center environment in which calls are distributed among agents who are organized by function (i.e., sales, service, support). Driving Contextualization with Attribute Matching.
NICE inContact
DECEMBER 9, 2015
That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System.
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