CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Data Challenges that persist.

Analytics 256

Analytics Report Analysis Study 256

Clarivate

FEBRUARY 28, 2024

In a new report [1] , Clarivate patent experts provides an update on core patents to 5G standards. In this latest report, we present updated analysis of patents declared as essential to 5G as of December 31, 2022. This report reflects Clarivate work product and analysis.

Analysis 52

Analysis Report Company 52

Experience Matters

AUGUST 21, 2018

We just published a Temkin Group report, ROI of Customer Experience, 2018. Our analysis shows that: The correlation between CX and repurchasing is very high (R= 0.82). The post Report: ROI of Customer Experience, 2018 appeared first on Customer Experience Matters®.

ROI 250

ROI Report Net Promoter Score Customer Experience 250

Thematic

DECEMBER 10, 2023

In academic research as well as in the business landscape, qualitative data analysis plays a crucial role in understanding and interpreting non-numerical data. It’s qualitative data analysis which makes sense of stories and personal narratives in anthropology and related fields.

Analysis 62

Analysis Data Social Media Feedback 62

Thematic

DECEMBER 12, 2023

Thus, feedback collection and analysis help adapt to changing customer needs and market dynamics. Why is feedback analysis crucial for any business? When customer feedback goes through the system of analysis and interpretation, it gets structured and coordinated. They learn how to enhance customer satisfaction.

Analysis 62

Analysis Examples Feedback Social Media 62

Optimove

MARCH 12, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Why it matters: Optimove’s new Insights Report dives deep into the trends and behaviors of sports bettors during this highly anticipated event, providing valuable insights to help sportsbook operators optimize their strategies and maximize their profits.

Report 59

Report Trends Sports Analysis 59

BirdEye

JUNE 21, 2023

.” That’s where competitor analysis comes into play. Table of contents What is competitor analysis? Why is the competitor analysis beneficial? Steps to execute a competitor analysis Ways to use competitor analysis FAQs about competitor analysis Free competitor analysis template What is competitor analysis?

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

Clarivate

JULY 27, 2023

Citation analysis is a data-driven method that enhances library collection management – enhanced by new integrated tools. The incorporation of citation analysis to your collection development strategy is a potent approach. Why use citation analysis for collection management?

Analysis 92

Analysis Tools Management Report 92

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? The right call center reporting system isn’t just a nice-to-have; it’s an absolute necessity. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

SurveySparrow

FEBRUARY 24, 2024

Customer sentiment analysis lets you hear what’s really being said between the lines. I have mentioned some of the best practices you must follow while conducting sentiment analysis. (Oh, So… What is Customer Sentiment Analysis? How Does Sentiment Analysis Work? With this, you get nuanced analysis!

Analysis 52

Analysis Social Media Effort Score Survey 52

Playvox

OCTOBER 20, 2023

Despite its challenges, it’s critical that contact centers conduct customer sentiment analysis to gain a deeper understanding and meaningful insights into how their brand, products, and service delivery are perceived. What is Customer Sentiment Analysis?

Analysis 82

Analysis Contact Center Effort Score How To 82

Clarivate

MARCH 6, 2024

2024 report key findings Samsung Electronics ranks first in the Top 100 Global Innovators 2024. See more analysis from the 2024 report here. Within the report we pinpoint the organizations leading the innovation ecosystem. Learn about the full Top 100 list, our methodology, the 2024 analysis and more here.

Innovation 52

Innovation Report Analysis Analytics 52

Keatext

JANUARY 22, 2024

Analyze responses from open-ended survey questions and build a survey analysis report that includes insights from qualitative data.

Analysis 52

Analysis Survey How To Report 52

BirdEye

JULY 24, 2023

All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities. In this guide, you’ll learn everything you need to know about customer feedback analysis to grow your business. Table of contents What is customer feedback analysis? How to conduct customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

NetBase

DECEMBER 19, 2018

Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. There are a few different types of influencer reports you may use, depending on your needs at any given time. Influencer Identification Report. Influencer Monitoring Report.

Analysis 53

Analysis Report Social Media Analytics 53

Thematic

JULY 11, 2022

One of the best approaches is to uncover themes in the data using thematic analysis. Thematic analysis is a systematic method of analyzing qualitative data. In this overview, we’ll break down the jargon, and explain how thematic analysis works. This is where thematic analysis comes in. What's a theme?

Analysis 77

Analysis Roadmap Banking NPS 77

delighted

FEBRUARY 12, 2019

When you’re juggling feedback from multiple sources and various customer segments, customer experience survey data analysis can get very overwhelming, very fast. Use Snapshot and Over Time for CX survey reports. The built-in chart graphics make the quarterly and yearly reporting process easy.

Report 49

Report Analysis Survey Data 49

NetBase

DECEMBER 3, 2018

This first post in our Social Media Reporting Series explains how Brand Analysis Reporting lets you communicate these insights quickly and, most importantly – accurately. A Brand Analysis Report – sometimes called a Brand Health Report – is a snapshot of these metrics, designed with busy executives in mind.

Social Media 53

Social Media Report Analysis Brands 53

Dapresy

JULY 15, 2020

Dapresy’s newest updates allow you to significantly improve your reporting and analysis. The post New Dapresy Features to Level Up Your Reporting & Analysis appeared first on Dapresy Market Research Reporting. Just Released! Join our webinar. Time: August 4th (Tuesday). 9:00-9:30 h // PST (Los Angeles).

Analysis 52

Analysis Report Customer Success Marketing 52

Experience Matters

SEPTEMBER 9, 2014

We just published a Temkin Group report, ROI of Customer Experience, 2014. Our analysis shows a strong correlation between customer experience and loyalty factors such as repurchasing, trying new offerings, forgiving mistakes, and recommending the company to friends and colleagues. Download report for $395.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

Clarivate

NOVEMBER 28, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Sciences (CAS) in a yearly report on the hottest fields in science, including data on the countries and institutions producing the work.

Report 59

Report Analysis Comparison Course 59

Michelli Experience

APRIL 14, 2017

Not surprisingly, emotion analysis is receiving a lot of buzz. Analysts report on various aspects of emotions that matter to Customer Experience (CX). Anjali Lai writes in her Forrester report that several high-intensity emotions are tightly linked to consumer spend, brand preference, and brand love. 15 times more likely !

Analysis 223

Analysis Feedback Effort Score NPS 223

Retently

JANUARY 13, 2019

Understand the Net Promoter Score Analysis. Luckily, a thorough NPS survey analysis can showcase which channels work best with certain types of clients. Survey delivery reports provide great insight into this matter, most important metrics to consider being the survey response and survey score rates. Survey delivery report.

NPS 74

NPS Analysis Report Net Promoter Score 74

Clarivate

JUNE 21, 2022

Each year, the Journal Citation Reports (JCR) release provides a summary of the network of scholarly citations from the prior year of Web of Science coverage. Analysis of the factors that created these striking changes showed that Early Access content contributed roughly 10% of the JIF citations. Baseball player Yogi Berra.

Report 138

Report Metrics Comparison Study 138

AWS Machine Learning

NOVEMBER 22, 2022

Traditionally, this data is collected via a batch process and sent to a data warehouse for storage, analysis, and reporting, and is made available to decision-makers after several hours, if not days. Use cases for real-time sentiment analysis. The following figures show examples of full sentiment analysis. Full sentiment.

Analysis 74

Analysis CRM System Groups 74

Forrester's Customer Insights

NOVEMBER 21, 2023

Here are Forrester's top 10 insights and analysis on Apple's FY2023. Read more to see our key takeaways from the company's latest reporting.

Analysis 53

Analysis Sales Report Company 53

Clarivate

NOVEMBER 15, 2022

The analysts at the Institute for Scientific Information (ISI) who create the Highly Cited Researchers list use both quantitative and qualitative analysis to identify influential individuals from around the globe and across many research fields. Spotlight on the analysis behind the Highly Cited Researchers list.

Analysis 111

Analysis Effort Score Government Exercises 111

Clarivate

JANUARY 3, 2023

To highlight fast-moving and emerging specialty areas of science, Clarivate has once again partnered with the Chinese Academy of Science (CAS) on a special report on the hottest fields in science, including data on the regions and institutions producing the work. Read the new report now. Fields and nations.

Report 98

Report Analysis Course Leadership 98

NICE inContact

MARCH 13, 2019

I’m often asked the question, “I already have reporting. Similarly, while reporting and dashboards provide a plethora of information, and you can eventually get the insights and data you need, it might take manual exporting, data manipulation and analysis to get there. Automate your analysis process.

Report 136

Report Management Average Handle Time Gamification 136

SurveyGizmo

APRIL 30, 2021

Eight New Classes Make Meaningful Reporting Easy. Regardless of how much work and thought went into your project setup and launch, all that effort could fall flat without effective analysis and reports. Fortunately, Alchemer offers excellent reporting capabilities that often get overlooked. Course 1: The Standard Report.

Report 98

Report Data Course Analysis 98

Playvox

SEPTEMBER 14, 2022

What Is Customer Sentiment Analysis? Customer sentiment analysis is a data-based way of measuring positive, neutral, or negative feelings in text like your customer’s emails, chats, texts, social media posts, and online reviews. How Can Sentiment Analysis Be Used To Improve Customer Experience. Understand Your Customers.

Analysis 79

Analysis Social Media Contact Center Effort Score 79

Seaton CX

JANUARY 18, 2023

Brad demonstrated the corporate value of excellence by improving operational processes, streamlining department communications, and always submitting his expense reports on time, even when he was working 37 hours/day and got hospitalized for burnout-induced heart palpitations. Great job on those expense reports, Brad! So, mobsters!

Analysis 83

Analysis Sports Hospitality Travel 83

Experience Matters

OCTOBER 15, 2014

We just published a Temkin Group report, State of Voice of the Customer Programs, 2014. The report includes a self-assessment and data to benchmark your VoC program. Download report for $195. Looking ahead, companies plan on focusing less on multiple-choice surveys and more on interaction history and predictive analytics.

Report 251

Report Customer Connectedness Net Promoter Score Effort Score 251

Clarivate

FEBRUARY 15, 2023

In a new report [1] , Clarivate patent analysts Gaurav Sawant, Parijat Oak and Ed White identify core patents to 5G standards. In this latest report, we present updated analysis of patents declared as essential to 5G as of December 31, 2021. This report reflects Clarivate work product and analysis.

Analysis 52

Analysis Telecommunications Report Technology 52

AWS Machine Learning

AUGUST 30, 2023

Radiology reports are comprehensive, lengthy documents that describe and interpret the results of a radiological imaging examination. It often takes years of training for doctors to accumulate enough expertise in writing concise and informative radiology report summarizations, further highlighting the significance of automating the process.

Report 118

Report Healthcare Effort Score Training 118

Clarivate

AUGUST 2, 2023

Our annual Innovators to watch report 2023 identifies organizations that demonstrate exceptional potential — the next wave of future pioneers at the forefront of innovation. The post Innovators to watch 2023 [REPORT] appeared first on Clarivate. Innovators to watch goes beyond measuring accomplishments. See who made the list.

Innovation 52

Innovation Report Automotive Trends 52

Genroe

OCTOBER 17, 2023

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

Net Promoter Score 52

Net Promoter Score NPS Report Analysis 52