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3 Customer Experience Ideas for 2022

Experience Investigators by 360Connext

There were more air rage incidents this year than in any year since the airline industry started recording these types of situations, for example. This is especially important to consider for your frontline workers like cashiers, customer service representatives, and customer success managers. Make 2022 the year you close the loop.

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How to Identify Weaknesses in Your Customer Journey Map

GetFeedback

Through Voice of the Customer (VoC) surveys and many other sources of customer feedback, it can seem like a game of whack-a-mole. Say you fly on Southwest Airlines and don’t care for their A/B/C boarding scheme with no assigned seats. airline, which has a more than a four-decade record of leading the U.S.

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Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

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Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

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Q&A From My Webinar: The Path To Journey Management

Kerry Bodine

Two weeks ago, I delivered a webinar called “The Path To Journey Management” in partnership with Intouch Insight , a CX management solutions provider. I hope you’ll watch the webinar if you haven’t already — and that you’ll find the answers below helpful on your own path to journey management. Journey Managers.

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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

It goes beyond the traditional methods of customer feedback analysis, offering a sophisticated approach that enables brands to stay ahead in an intensely competitive landscape. Customer retention rates and customer service can be improved by using AI to actively listen for qualitative feedback and elicit more valuable responses.

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{Guest Post} Emotional Analysis Of Customer Feedback: The Missing Link

Michelli Experience

We were on our way to a wedding in Norway, with a layover in Hamburg, when the airline lost my husband’s luggage. The ideal analysis of customer feedback should focus on themes , linking them on emotions. Furthermore, this should be unique to each brand, survey, and even touchpoint. Emotion analysis for actionable insights.

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