SurveySensum

JUNE 25, 2019

Experience management trends keep changing but gaining customer loyalty and acquisition have been the key focus areas for the restaurant industry. Offering exceptional guest experience is on the priority list for successful restaurants or hotels. And the answer is simple – by offering what customers expect.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

Steve DiGioia

JULY 9, 2020

But what about the customer? Yes, you have taken good care of them along the way; received wonderful guest surveys, comment cards, and rave reviews of your service…great job. New policies are put in place that puts numbers ahead of the guest experience. What’s more important? Employee morale is second to meeting budget.

Tips 147

Tips Guest Experience Advertising Policies 147

Customer Bliss

APRIL 19, 2019

You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. Establish a Framework to Connect All Facets of Your Business.

Guest Experience 135

Guest Experience Customer Experience How To Technology 135

ShepHyken

MARCH 30, 2021

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. Shep Hyken interviews Adele Gutman Milne , Culture and Guest Experience Expert. If you shoot for 80% guest (customer) satisfaction, you’ll never know the joy of 96%.

Hospitality 138

Hospitality Guest Experience Advertising Culture 138

CSM Magazine

MAY 12, 2022

While owning a vacation rental can work in your favor, the key to generating income boils down to quality customer service and experiences. How can you ensure you’re providing the best customer service and experience? Advertise On Multiple Platforms. Amenities And Guest Services.

Customer Experience 52

Customer Experience Tips Travel Entertainment 52

Steve DiGioia

DECEMBER 14, 2015

Your customers expect much from you, they look forward to the perfection you offer, that you promote, that you insist will happen and that you will provide. But is this realistic, should a customer really expect this? Your customers need assurance that their money has been well spent and they desire an experience second to none.

Guest Experience 100

Guest Experience Advertising Groups Training 100

BirdEye

JUNE 21, 2023

A competitor analysis evaluates the choices your customers have when shopping for your product or service. It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Do their employees do a great job answering customer questions?

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98