CX University
MAY 16, 2023
In today’s global business environment, customer experience (CX) is one of the most important factors that determine the success or failure of a company. A positive customer experience can lead to customer loyalty, repeat business, and positive word-of-mouth advertising, while a negative experience can have the opposite effect.
InMoment XI
MAY 10, 2022
Customer loyalty has become more elusive in the past few years. As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. 5 Ways to Build Customer Loyalty in Retail.
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InMoment XI
DECEMBER 21, 2021
Grant interviewed me for his blog site ([link] and the subject was how, through their employees, companies can move beyond satisfaction to create real customer loyalty behavior. Positive customer experience with employees at your company has a far greater impact on loyalty than does satisfaction with a product or service.
Michel Falcon Experience
JANUARY 10, 2016
*This post originally appeared on Theartof.com*How does your company acquire customers?Sales, Companies use traditional methods, such as radio, television, and print advertising, to increase their chances of converting new customers.But none of the aforementioned tactics are… Read More».
ShepHyken
SEPTEMBER 10, 2021
This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. In this post, we shall compare five customer expectations in 2021 to their reality.
Michel Falcon Experience
JANUARY 10, 2016
How does your company acquire customers? Companies use traditional methods, such as radio, television, and print advertising, to increase their chances of converting new customers. When I work with a company that is trying to grow their business, I NEVER start with customer acquisition or loyalty strategies.
Experience Investigators by 360Connext
OCTOBER 29, 2014
It feels that way to loyal customers sometimes, thanks to customer rewards reserved for those walking in the door. When customers feel neglected, they take to the Internet , and on these companies’ very sites I found dozens upon dozens of customers voicing how frustrated they felt. This is truly outrageous!”
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