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A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment

InMoment XI

Over the last few weeks, there have been several announcements from large tech players in the world of VoC (voice of customer) and CX (customer experience). I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals.

Analytics 493
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How Market Research Gives Advertisers the Advantage

QuestionPro Audience

The most intelligent brands understand that market research and advertising go hand in hand, and promote a successful product launch. How are they advertising their similar products or services? WHICH ADVERTISING CHANNEL IS BEST FOR YOU? Obviously companies want the biggest ROI on their advertising spend.

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A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment

InMoment XI

Over the last few weeks, there have been several announcements from large tech players in the world of VoC (voice of customer) and CX (customer experience). I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals.

Analytics 295
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Blueshift Earns New AWS Advertising and Marketing Technology Competency

Blueshift

I’m thrilled to announce that Blueshift has achieved the Amazon Web Services (AWS) Advertising and Marketing Technology Competency in the category of Digital Customer Experience! All while being built on AWS’s world-class infrastructure.

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Insight Community: How to Maximize Your Data

QuestionPro Audience

There is a change in how organizations analyze research data and stay on over these changes. Companies are beginning to realize the importance of leveraging the social behaviors of their customers. They offer help grasping data into pictures of your audience, so you can make better decisions about how to approach them.

Data 195
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Data Without Context Is Just Noise: Uncover the Why Behind The What

Alida

Businesses today have become extremely proficient at collecting and gathering data. Afterall, it informs just about every business decision—from identifying gaps in the early stages of the buyer journey to uncovering the biggest pain points for high churn-risk customers. Which advertising partners make sense for your audience?

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Customer Experience Quotes to Inspire Your Company’s CX Transformation

InMoment XI

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. According to research: Companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within 3 years of investing in customer experience.