QUI TAKEAWAY: If you advertise “Satisfaction Guaranteed”, what would you do differently? Do more. Do better. Do it now. When it comes to your customers and customer service, don’t just be good. Be GREAT out there!
You are happy because customers were satisfied with their purchase of your product or a resolution with your service. But that’s not good enough. Your satisfied customers feel that their experience is good, not better, just average. Nobody raves about average. And satisfied customers will not return as soon as they find an experience that is better or a price that is less expensive. On the flipside, with your GREAT customer CARE, your customers are willing to pay for their experience, no matter the price.
So, when it comes to customers and customer service, well, you get it. And if you don’t, you better.. Otherwise, you’d go broke. Literally. So …
Don’t be just good. Be GREAT out there!
#customerservice #customerexperience #custserv #custexp #cx
BILL QUISENG | Deliver the World's Best Customer Experience 