Storyminers

Top 150+ Global Customer Experience Thought Leaders and Influencers of 2020

Storyminers

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth.

Lessons From Leaders At Brands Where CX Is Working

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I’m always curious about what makes leaders of customer experience and transformation projects invest in what’s new. Oracle , in its recent “ CX FACTOR PROGRAM ” has done much of that research for me (and for you).

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Speaker’s Corner: Around the World in 240 Minutes

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Collaborating with over 11 speakers for over 240 minutes from across the world we delivered our very first global virtual event! Hosted by Nadine Dereza, we showcased how the power of the spoken word can inspire us to reach our true potential even during the most challenging of times.

Customer Engagement – March 2014

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This article was originally presented on Customer Engagement Magazine’s website. The post Customer Engagement – March 2014 appeared first on StoryMiners. Appearances Articles

Making Your Contact Center Adaptive: Advanced Management Techniques for Quickly- Changing Customer Expectations

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How do you expect customer expectations to change in 2017? Customers will expect most of their vendors to serve them as well as their favorite vendors do. Like the new cash register-less check-out at Amazon GO? Why doesn’t Target offer that?

Caitlin Delohery – Interview with Mike Wittenstein

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Describe the day-in-the-life of a professional speaker. A professional speaker doesn’t just speak, they run a business. Often, they run every part of their business.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

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We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues.

Mike Wittenstein Talks About Keeping Up with Constant Change, Creating Journey Maps, and Building Your Business Around Your Clients

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Read the original article here.

Mike Wittenstein: I am by no means an actor

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Check the original article here. Mike Wittenstein Show Notes. Mike Wittenstein had not acted since his junior high school play. But he decided to take an acting class and it helped him to grow his business.

Top 21 eCommerce Influencers You Should be Following in 2020

Storyminers

Mike Wittenstein has been recognized as a top eCommerce influencer! Congratulations Mike! Mike Wittenstein ( @mikewittenstein ). Mike Wittenstein is a customer interface designer and consultant with a good knowledge of the emerging developments in eCommerce.

The Top 50 Customer Service Experts of the Decade (2010–2020)

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Mike has been recognized as one of top Customer Service Experts of the Decade! Mike Wittenstein | Founder and Managing Partner, STORYMINERS. LinkedIn | Twitter. Mike Wittenstein is the founder of one of the world’s first strategic storytelling and experience design consultancies.

Don’t Fear Fear

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In 1980, I was an American exchange student in Moscow during the Cold War. It was brutally cold one short school day in February, so I borrowed ski bibs from a Dutch student to stay warm as I set out to explore more of Moscow–on my own.

Galileo: A True Visionary

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GALILEO is the name of the digital agency my business partner, Jackie Goldstein, and I started in 1992.

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Amazon introduces Just Walk Out technology in its new no-checkout-required retail concept

Storyminers

Amazon has formally introduced its new Amazon GO retail concept on the West Coast. Basically, you can shop without lines and without going through checkout.

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Excuses for Not Building Adaptive Enterprises Fading Fast

Storyminers

We’ve been doing business the same way for so many decades; it’s hard to imagine other ways to achieve success. Work hard, make big profits, and always get better at what you do. These are the mantras we’ve all heard – and still share.

Why the Best Measure of Customer Value is the Value You Provide to Your Customers

Storyminers

It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what can we really do to separate ourselves?”. Do you develop a new product, find a new market, or maybe pour money into advertising?

Here’s Something To Be Proud Of: StoryMiners Blog Made Top 50

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Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence. It’s not about the most ‘likes’ and ‘shares’.

My Nimble experience just keeps getting better

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Last year, I wrote an article about new ways to work. It was based on an interview with founder, Jon Ferrara. Both articles tie how Nimble , a new social selling platform, improves the lives of professional service providers.

Don’t Do Digital Transformation, Design It

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This post first appeared in CMO Australia in late 2017. Thanks to Nadia Cameron for a great interview! Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience.

How To Adapt Your Brand To Be Socially Responsible In Times Of Crisis

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A few months ago, no company or business would have thought to prepare for a pandemic. However, everyone is currently experiencing an unprecedented situation, which has forced us to stand back, breathe and think.

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Dynamic Branding Tools for Enhancing Customer Experience

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When people think of branding, they tend to think of it in terms of attracting customers—showing off your company’s best qualities to acquire new sales. But branding doesn’t stop after a sale is made. It persists throughout a customer’s entire experience and beyond.

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One Of The Best CX Resources Of 2017

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Customer Experience is making great inroads into business, both in the US and in Europe. The 2017 KPMG Nunwood Customer Experience Excellence Analysis benchmarks CX efforts on both sides of the Atlantic.

The Value Of Experience Design Improvement Is On The Rise

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In the last decade, many brands have used customer experience processes and perspectives to complete corporate turnarounds and experience make-overs. Some have seen their fortunes rise. Some have even stayed at elevated levels. They all use the six customer experience pillars.

How Storytelling Has Emerged as a Force in Marketing

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Storytelling is the medium through which cultures grow and thrive. From a modern branding perspective, successful storytelling acts as an emotional glue, creating a loyal audience and engaging new customers. Some of the most iconic brands in history are great ‘story brands’.

Which Road is Your Customer Experience On?

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This is a Guest Post by Ian Moyse , Sales Director Natterbox.

Expert Interview Series: Mike Wittenstein of Storyminers About the Importance of Storytelling in Business

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This interview was conducted by John Mattone and first appeared February 7, 2017 on JohnMattone.com. Mike Wittenstein advises leaders on how changes to their customer experiences can positively transform their brand narratives and their bottom lines.

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“The Survey Shows” Doesn’t Mean The Survey Knows

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Nearly 70% of shoppers will revisit a clothing store because of personalization. This from Springboard Retail , a provider of point-of-sale (POS) software with enterprise-grade retail management features. You can read the entire study here.

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Brands That Deliver the Best #CX Achieve 54% Higher Revenue Growth

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(This is a guest post from KPMG. It’s included because it’s one of the best reports in years on #CX.). To read the full KPMG Global Customer Experience Excellence report: Tomorrow’s experience, today , please visit: www.kpmg.com/customerfirst.

Finding What Your Customers Need Next Is The Best Way To Steer Your Brand

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Guest post by Lexie Lu. Gaining recognition for your brand is a big task. Not only do you have to tie marketing into branding, but you also have to consider every aspect of your reputation in order to manage the way people remember your company.

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How Nimble Makes You More Agile

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Jon Ferrara co-founded the pre-Facebook, pre-Internet, pre-LinkedIn CRM system called GoldMine. His motivation was to connect people at a more personal level—to let them build relationships that build real value. That’s still his mission at his newer company, Nimble.

Why the Best Measure of Customer Value is the Value You Provide to Your Customers

Storyminers

It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what can we really do to separate ourselves?”. Do you develop a new product, find a new market, or maybe pour money into advertising?

Here’s Something To Be Proud Of: Storyminers Blog Made Top 50

Storyminers

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. We think it’s pretty cool because the selection is powered by Artificial Intelligence.

Pivot on Purpose for GMPC

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A small change in course can change your future. That was the promise of StoryMiners’ PIVOT ON PURPOSE interactive workshop for the Georgia Mentor Protégé Council. The first event was held on April 16, 2019 at AT&T.

Who Would Eat Their Own Cash Cow?

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In graduate school, I learned that Cash Cows are sacred. If a dairy farmer has a cow that gives milk each day, it has a valuable asset because every day they can count on more milk. In 1966, Boston Consulting Group borrowed the term from farming to introduce part of its new portfolio matrix.

Which Road is Your Customer Experience On?

Storyminers

This is a Guest Post by Ian Moyse , Sales Director Natterbox.

The Intersection of Customer Experience, Business & Tech

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I n terview w i th M i k e W i ttenstein, F o un d e r of Storyminers as seen on the Digital Customer Experience website . T ips from an Expert in design thinking, c u s tomer e x p e rience and the power of story.

Amazon introduces Just Walk Out technology in its new no-checkout-required retail concept

Storyminers

Amazon has formally introduced its new Amazon GO retail concept on the West Coast. Basically, you can shop without lines and without going through checkout.

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Emerging Trends In Customer Experience: The Continuing Story

Storyminers

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. We’ve updated it for 2017. Can you tell us how you got into CX and why you find the space so interesting?

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If we understand our customers, how do we then improve customer experience?

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This guest post is from Lisa Kenny of Maru/Syngro , exclusively for StoryMiners. If we understand our customers, how do we then improve customer experience? More often than not, an organization will analyze customer feedback, pick the most common denominator and seek to fix the problem quickly.

Sometimes, It’s the Little Things That Make the Biggest Difference

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Starbucks wasn’t the first place to let customers buy something on-line and pick it up in-store. However, they’ve done a good job of integrating the new service into their operations.

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