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Social Media Marketing for Restaurants: 12 Tips to Attract Customers

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Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy.

How to Create a Local SEO Strategy for B2C Companies

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This article is written by Holly Rollins. Holly is the president and owner of 10x digital. She has more than 20 years experience in marketing, public relations, digital marketing and content marketing.

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Social Proof: How Online Reviews Influence Customers

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What is Social Proof? Consumers are influenced by other people more than they realize — or are willing to admit. This is what makes the concept of social proof a powerful one.

How to Manage Seamless, Eat24, and GrubHub Reviews

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The food delivery industry is booming. Consumers are staying home more than ever before and, increasingly, even when they’re eating out, they’re eating in,” writes Matthew Cochrane in an article in the Motley Fool. The U.S.

A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Examples of Brand Engagement and Support During Turbulent Times

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Research

5 Customer Satisfaction Metrics You Need to Track

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Tracking the right customer satisfaction metrics will help you better understand how to retain your current customers — as well as attract new ones. In an increasingly crowded marketplace, merely being able to sell your product or service doesn’t always guarantee business growth.

What is Employee Branding? And Why Does Your Company Need It?

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You’ve probably heard of employer branding. You may have even read about it on our blog, and followed the steps to building a strong employer brand. If you think of “employee branding” as how your company is perceived by current and potential employees — well, that’s a pretty good starting point.

Introducing the ReviewTrackers Customer Community

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Product Updates

How to Showcase Reviews On Your Website and Social Media

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Reviews

A Practitioner's Guide to Sustainable Customer Experience in the Contact Center

To make contact center conversations great, you need to set-up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities.

How Zocdoc Reviews Help Healthcare Providers

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The growing number of healthcare review platforms like Zocdoc gives medical practices an online presence. With Zocdoc reviews, doctors can gain new patients and increase their reputation.

Google Temporarily Disables New Reviews and Responses

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Reviews

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Why Going to a Baseball Stadium Is About More Than The Game

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Fans expect more than a win when they go to a baseball game, and that is evident when it comes to the New York Yankees. While the Yankees are one of the most successful sports franchises in history, Yankee stadium is rated No. 26 out of the 30 baseball stadiums in Major League Baseball.

Sports 201

Ask These Questions to Get Feedback from Customers

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Customer Experience

How a Top 25 Most Trusted Brand Handed Their CX to AI

Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA

One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. In this webinar, we will hear from Brian Morin of SmartAction and AAA's Dispatch Operations Manager, Steve Bennett. They will dive into how AAA handled this transition and the effect its had on CX.

First and Third Party Reviews: A Breakdown

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Many websites feature embedded third party reviews from sites like Yelp, Google, and Facebook, and they’re placed on specific pages such as a business’s location page. But according to Google’s senior webmaster trends analyst, those reviews don’t help increase the rank of the page.

Is A 4.5-Star Rating Better Than 5 Stars?

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Does your organization really want five-star reviews across the board? It’s easy to dismiss the question as silly. Of course you want five-star reviews (!) — especially in the age of Yelp, Facebook, and TripAdvisor.

How Reputation Management Services Increase An Agency’s Value

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Product Updates

How Reviews Can Build Your Online Presence and Grow Your Business

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Reviews

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How to Leverage Quality Management to Transform the Customer Experience

When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.

The Perfect Pair: Reputation Management and Local Listings

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3 Tips for Senior Care Reputation Management and Employee Branding

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The use of senior care reputation management is crucial in the industry. More Baby Boomers are retiring and their children look online first to find the best care available.

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What to Look For in Your Customer Feedback System

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Customer feedback systems and software products are quickly becoming a must-have for organizations of all sizes and across all industries.

6 SMS Templates for Requesting Online Reviews

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According to a study by Dimensional Research, 90 percent of the customers say that online reviews influence their buying decisions. To get ahead of the competition, your business needs to have a substantial number of positive reviews. How do you get them? Ask for them! It’s as simple as that.

Why Community is a Strategic Asset Against Your Competitors

Speaker: David Spinks, Founder of CMX and VP of Community at Bevy, and Adrian Speyer, Head of Community at Vanilla Forums

Join Vanilla Forums as Founder of CMX and VP of Community at Bevy, David Spinks, and Head of Community at Vanilla Forums, Adrian Speyer talk about how the best companies in the world are building strong cross-channel communities to successfully protect their most valuable assets: their customers, partners and stakeholders.

Social Media and Reviews: 7 Best Practices for Today’s Digital Marketer

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Reviews

Data Madness: Using College Basketball Tournament Venues as A Sentiment Analysis Example

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Research

Should You Buy Google Reviews? Read This

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If you’re trying to build your company’s online reputation, it can be tempting to take shortcuts and try to find a quick fix. This is particularly true for businesses with not-so-positive reviews and one-star ratings.

The Ultimate Guide to the Voice of the Customer

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Voice of the Customer (VoC) is a strategy to improve the customer experience by incorporating customer feedback into marketing and operations. Implementing a VoC plan can drive a 10x increase in annual revenue. If done correctly, you can also use VoC to bolster your customer retention.

Get More Value from Contact Center Performance

This whitepaper has provided some suggestions for KPIs that you may want to use. Once you’ve chosen your KPIs, make sure that you’ve communicated the importance of these metrics to all employees in your contact center, as well as how you expect them to be achieved.

9 Best SEO Tools to Improve Your Local Search Ranking

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It has become common over the past years for consumers to search for a specific local business online before making a purchase decision. And when they search online, they always check out online reviews and other types of consumer-generated information.

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Why Businesses Need Social Media

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This article was written by Kristen Herhold. Kristen is a content writer and marketer at Clutch , a B2B research firm in the heart of Washington, D.C. Connect with her on LinkedIn , or reach out with any questions, comments, or concerns at kristen@clutch.co or 202-840-6690.

Google My Business: Using the Bulk Location Feature and Managing Bulk Edits

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If you have a multi-location business, then time is of the essence. Marketing efforts should always be leveraged to work across every unit for cost and time efficiency, and to ensure brand alignment.

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How to Respond to Google Reviews

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Businesses need to learn how to respond to Google reviews to make the most out of their Google listings. The ways reviews are managed can have a major impact on a listing because of Google’s popularity with customers. A survey showed that 63.6

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3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

5 Steps to Updating Your Online Presence In the Face of Change

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Customer Experience