ReviewTrackers

What Vendors Need to Know About The Knot Reviews

ReviewTrackers

If you’re into the wedding business as a supplier, you’ve probably heard of The Knot. As one of the largest online resources for wedding news, trends, information, and inspiration, TheKnot.com helps its users — couples getting married — plan the perfect wedding.

Customer Feedback Questions Examples to Ask in Your Next Survey

ReviewTrackers

ReviewTrackers

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

What is Employee Branding? And Why Does Your Company Need It?

ReviewTrackers

You’ve probably heard of employer branding. You may have even read about it on our blog, and followed the steps to building a strong employer brand. If you think of “employee branding” as how your company is perceived by current and potential employees — well, that’s a pretty good starting point.

How to Add Yelp Categories to Your Listing

ReviewTrackers

Customer Experience

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

The Hotel Review Sites You Should Monitor

ReviewTrackers

Hotel review sites are one of the most important sources of customers in the hospitality industry. Research shows that 78 percent of consumers use online reviews to compare hotels before placing a reservation.

How to Use Glassdoor for Employers to Claim Your Company Listing

ReviewTrackers

ReviewTrackers

Customer Experience Quotes to Inspire Your Entire Organization

ReviewTrackers

There is a vital shift happening in the business world: a growing class of savvy, empowered consumers are demanding more options, fairer prices, and better interactions across the entire customer journey.

How to Manage Seamless, Eat24, and GrubHub Reviews

ReviewTrackers

The food delivery industry is booming. Consumers are staying home more than ever before and, increasingly, even when they’re eating out, they’re eating in,” writes Matthew Cochrane in an article in the Motley Fool. The U.S.

The Business Page Owner’s Guide to Facebook Recommendations

ReviewTrackers

Earlier this month, Facebook rolled out a series of visual changes and feature tweaks to local business Pages. A major part of Facebook’s latest update is the departure from traditional customer reviews and ratings and the introduction of “Recommendations.”. What are Facebook Recommendations?

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Yelp Reviews Disappearing! Here’s Why, and How to Solve It

ReviewTrackers

The Problem: Your Yelp Reviews Have Disappeared. Yelp is one of today’s most popular and influential review sites. Reviews and ratings on your business page have the power to shape your brand reputation, influence consumer behavior, and even improve your search engine visibility.

9 Best SEO Tools to Improve Your Local Search Ranking

ReviewTrackers

It has become common over the past years for consumers to search for a specific local business online before making a purchase decision. And when they search online, they always check out online reviews and other types of consumer-generated information.

Tools 125

Social Media Reputation Management: How to Do it Right

ReviewTrackers

Social media gives customers the opportunity to voice their opinion about your business in an open space. It’s a space that exists for everyone to see — friends, family, and other consumers. That’s why businesses should manage their reputation on social media. But what exactly is it? And how exactly can it help your business? . Here is a guide to help you understand social media reputation management and why you need to incorporate it into your marketing strategy.

Yelp Fact Sheet: Stats Your Business Needs to Know

ReviewTrackers

Facts and Figures About Yelp. Yelp is one of today’s most popular online review sites, with the unique power to influence purchase decisions and consumer behavior.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

5 Customer Satisfaction Metrics You Need to Track

ReviewTrackers

Tracking the right customer satisfaction metrics will help you better understand how to retain your current customers — as well as attract new ones. In an increasingly crowded marketplace, merely being able to sell your product or service doesn’t always guarantee business growth.

How Reviews Can Build Your Online Presence and Grow Your Business

ReviewTrackers

Reviews

113
113

Essential Brand Management Skills: How to Be a Good Brand Manager

ReviewTrackers

Customer Experience

How to Manage Your Google My Business Photos

ReviewTrackers

Your Google My Business photos are deciding factors when it comes to attracting customers. These images are the first impression of your business. They can attract customers or drive them away.

Busy Season? Keep Customers Satisfied with Great Support

A great customer experience drives customer loyalty. Learn how to keep your customers happy this holiday season by helping them through their channel of choice with seasonal support experts.

Leadership & Making Real-Time Business Decisions During A Crisis

ReviewTrackers

Research

How to Manage Multiple Facebook Pages with Facebook Business Manager

ReviewTrackers

Research

How You Can Syndicate Reviews to Amplify Your Online Reputation

ReviewTrackers

Here at ReviewTrackers, we frequently receive questions from our clients and partners seeking guidance on the impact different review sites and review display formats may or may not have on their business.

How to Properly Navigate Through the Competitive Landscape

ReviewTrackers

Product Updates

The 5Es of Community: Support Forums and Beyond

Speaker: Angelica Coleman, Community Lead, Snowflake

In order to establish a robust community, you need to have strong community objectives in place that are supported with the proper types of programs; programs that will help your community succeed. But narrowing down on your community objectives can be difficult, let alone knowing how to structure your community programs and offerings in a way that supports them. Join Vanilla Forums on Friday, October 8th at 12 PM ET for a webinar led by Angelica Coleman, the Community Lead at Snowflake, as she walks us through the 5 E's that are essential to establishing your key community objectives: Education, Enable, Expand, Engage and Evangelize.

Tips for Using Social Media Community Management to Connect with Customers During Volatile Times

ReviewTrackers

Customer Experience

3 Tips for Senior Care Reputation Management and Employee Branding

ReviewTrackers

The use of senior care reputation management is crucial in the industry. More Baby Boomers are retiring and their children look online first to find the best care available.

Tips 158

Increase Satisfaction with Email Customer Service Best Practices

ReviewTrackers

Customer Experience

CARES Act Stimulus Package: A Simple Breakdown

ReviewTrackers

Research

90

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

The Perfect Pair: Reputation Management and Local Listings

ReviewTrackers

ReviewTrackers

How To Use A Delivery Service To Improve Brand Reputation

ReviewTrackers

Research

Great Examples of Word-of-Mouth Marketing

ReviewTrackers

For many companies, word-of-mouth marketing is all about using natural conversations to show off new products or services. Data from Hubspot shows that consumers talk about brands 90 times a week and 90 percent of customers will also trust brand recommendations from friends. This is even more effective with millennials, who rank word of mouth as the top influencer in their purchasing decision.

Effective Visual Marketing Tips to Share Reviews and Testimonials Online

ReviewTrackers

Reviews

Tips 69

The D&I Garden: Seeds of Innovation that Grow into Creative Breakthroughs

Speaker: Donald Fan, Senior Director of the Global Office of Culture, Diversity & Inclusion at Walmart Inc.

In the digital era, rife with uncertainty and ambiguity, innovation plays an essential role in sustaining organic growth and outperforming the global competition. Research proves time and again, there exists a robust bond between innovation and diversity & inclusion (D&I); our challenge is to help our leaders understand how to plant the seeds of innovation in the fertile D&I garden in order to drive a strategic and competitive advantage from the office and in the digital landscape.

How to Respond to Google Reviews

ReviewTrackers

Businesses need to learn how to respond to Google reviews to make the most out of their Google listings. The ways reviews are managed can have a major impact on a listing because of Google’s popularity with customers. A survey showed that 63.6

How To 141