INDUSTRY INSIGHTS YOUR PEERS ARE READING
Tracking the right customer satisfaction metrics will help you better understand how to retain your current customers — as well as attract new ones. In an increasingly crowded marketplace, merely being able to sell your product or service doesn’t always guarantee business growth. MORE
Restaurant reputation management can mean the difference between a packed house or a slow Friday night with empty tables and no one on the waitlist. Cultivating a positive online reputation helps you stand out among local competitors. MORE
Franchise marketing in today’s digital world can be challenging and complex. MORE
The Rise of Restaurant Review Websites. Managing restaurant reviews? So you should. In today’s age, diners can quickly become online critics. MORE
This article is written by Holly Rollins. Holly is the president and owner of 10x digital. She has more than 20 years experience in marketing, public relations, digital marketing and content marketing. MORE
Fans expect more than a win when they go to a baseball game, and that is evident when it comes to the New York Yankees. While the Yankees are one of the most successful sports franchises in history, Yankee stadium is rated No. 26 out of the 30 baseball stadiums in Major League Baseball. MORE
Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? MORE
A 2018 study from TripAdvisor revealed that an overwhelming 97 percent of respondents see online reputation management as important to their business. However, many TripAdvisor business listing managers are still lost in the dark when it comes to creating an effective reputation management strategy. MORE
Insurance reviews have a massive impact on the industry. Our online reviews survey revealed that insurance companies have an average of 4.53 stars , meaning that the competitive landscape in the insurance world is fierce. MORE
Amplify , the new review widget suite from ReviewTrackers, displays all or a curated set of customer reviews on your website to increase conversions and boost your site’s SEO performance. MORE
What is TripAdvisor Questions and Answers? More than ever, travelers like to research about places before finalizing their plans. They make price comparisons. They check online reviews. They look for information on social media sites. MORE
Why Claim Your Business on TripAdvisor? Travel website TripAdvisor is a great platform for hotels, accommodations, restaurants, and other travel-related businesses to connect with customers. MORE
Using ReviewTrackers for your business just got easier. We’re happy to announce that ReviewTrackers is now available on Zapier ! MORE
For a variety of reasons, businesses want to remove a TripAdvisor review from their TripAdvisor business page. This could be because the review is inaccurate of the experience or because it can easily detract potential customers from visiting. MORE
This article was written by Vivek Patel, who works as a Local Search Specialist for E2M, a content marketing agency based in San Diego that specializes in content strategy, creation, promotion, and SEO for domestic and overseas clients. You can find Vivek on Twitter @vivekrpatel. MORE
The food delivery industry is booming. Consumers are staying home more than ever before and, increasingly, even when they’re eating out, they’re eating in,” writes Matthew Cochrane in an article in the Motley Fool. The U.S. MORE
Insurance SEO: Why Optimize for Search? Search engine optimization (SEO) is an essential component of any successful online marketing strategy. MORE
Customer experience is growing steadily as a top priority in the banking industry. Computer Services surveyed more than 160 bank executives in 2017 and 55 percent of that group said they planned to put more money into “customer experience initiatives.” MORE
The use of senior care reputation management is crucial in the industry. More Baby Boomers are retiring and their children look online first to find the best care available. MORE
This article was written by Kristen Herhold. Kristen is a content writer and marketer at Clutch , a B2B research firm in the heart of Washington, D.C. Connect with her on LinkedIn , or reach out with any questions, comments, or concerns at kristen@clutch.co or 202-840-6690. MORE
The dining scene is more competitive than ever, which makes it vital to improve the customer experience at restaurants. A better customer experience means a higher customer retention rate. MORE
You’ve probably heard of employer branding. You may have even read about it on our blog, and followed the steps to building a strong employer brand. If you think of “employee branding” as how your company is perceived by current and potential employees — well, that’s a pretty good starting point. MORE
Managing the customer experience (CX) has become a top priority for many of today’s business organizations. MORE
ReviewTrackers’ new Competitors Report allows you to keep a close eye on your competition’s reviews, star ratings, and overall reputation, which gives you the insights you need to stand out in competitive local and regional markets. This type of competitive insight is vital for any group. MORE
The Importance of Customer Journey in Banking. There is so much disruption going on in the world of banking and financial services. After a decade of having to deal with serious trust issues and thin margins, banks today continue to face a mix of challenges. Regulation. Reputation issues. MORE
Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy. MORE
Businesses need to learn how to respond to Google reviews to make the most out of their Google listings. The ways reviews are managed can have a major impact on a listing because of Google’s popularity with customers. A survey showed that 63.6 MORE
Everyone knows that having rave reviews helps your business stand out on review sites like Google, Facebook, and Yelp, but embedding reviews on your own site can also improve SEO performance and increase conversion rates. MORE
Download the TripAdvisor Owner App. Travel website TripAdvisor serves as a great platform for hospitality businesses looking to connect with travelers. According to research: TripAdvisor lists more than 8.1 million accommodations, airlines, experiences, and restaurants. MORE
Research on Restaurant Star Ratings. How do restaurant star ratings impact the ability of a restaurant to attract diners? Like restaurant and food industry executives, we at ReviewTrackers were also curious to find out. So, over the course of 3 weeks, we conducted a survey in which we asked over 500 Internet users of various backgrounds, ages 25 to 50 years old, “Would you eat at a restaurant with a 3-star overall rating (on a 5-point scale) on a review website?”. MORE
ReviewTrackers
JULY 2, 2018
This article is written by Holly Rollins. Holly is the president and owner of 10x digital. She has more than 20 years experience in marketing, public relations, digital marketing and content marketing.
ReviewTrackers
APRIL 17, 2019
The Rise of Restaurant Review Websites. Managing restaurant reviews? So you should. In today’s age, diners can quickly become online critics.
ReviewTrackers
JULY 5, 2018
The food delivery industry is booming. Consumers are staying home more than ever before and, increasingly, even when they’re eating out, they’re eating in,” writes Matthew Cochrane in an article in the Motley Fool. The U.S.
ReviewTrackers
AUGUST 13, 2018
Tracking the right customer satisfaction metrics will help you better understand how to retain your current customers — as well as attract new ones. In an increasingly crowded marketplace, merely being able to sell your product or service doesn’t always guarantee business growth.
Speaker: Kerry Bodine and Lindsay Sykes
The practice of journey mapping has reached fever pitch. But your mapping efforts are only effective if the resulting maps help you drive organization change — and then measure the results of your efforts. Join Intouch Insight and Kerry Bodine, CX expert and co-author of Outside In: The Power of Putting Customers at the Center of Your Business, as she shares Bodine & Co.’s latest research on this topic.
ReviewTrackers
SEPTEMBER 4, 2018
The use of senior care reputation management is crucial in the industry. More Baby Boomers are retiring and their children look online first to find the best care available.
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ReviewTrackers
JULY 12, 2018
You’ve probably heard of employer branding. You may have even read about it on our blog, and followed the steps to building a strong employer brand. If you think of “employee branding” as how your company is perceived by current and potential employees — well, that’s a pretty good starting point.
ReviewTrackers
MARCH 25, 2019
Why Claim Your Business on TripAdvisor? Travel website TripAdvisor is a great platform for hotels, accommodations, restaurants, and other travel-related businesses to connect with customers.
ReviewTrackers
SEPTEMBER 15, 2017
Fans expect more than a win when they go to a baseball game, and that is evident when it comes to the New York Yankees. While the Yankees are one of the most successful sports franchises in history, Yankee stadium is rated No. 26 out of the 30 baseball stadiums in Major League Baseball.
ReviewTrackers
MARCH 15, 2019
Customer experience is growing steadily as a top priority in the banking industry. Computer Services surveyed more than 160 bank executives in 2017 and 55 percent of that group said they planned to put more money into “customer experience initiatives.”
Advertiser: Interactions LLC
The quality of a customer care strategy can make or break a company, but simply resolving a customer service issue or complaint is no longer enough. Learn the 4 steps that address the major points you need to consider when building a customer care roadmap.
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ReviewTrackers
OCTOBER 22, 2018
Businesses need to learn how to respond to Google reviews to make the most out of their Google listings. The ways reviews are managed can have a major impact on a listing because of Google’s popularity with customers. A survey showed that 63.6
ReviewTrackers
MARCH 13, 2019
ReviewTrackers’ new Competitors Report allows you to keep a close eye on your competition’s reviews, star ratings, and overall reputation, which gives you the insights you need to stand out in competitive local and regional markets. This type of competitive insight is vital for any group.
ReviewTrackers
OCTOBER 25, 2017
This article was written by Kristen Herhold. Kristen is a content writer and marketer at Clutch , a B2B research firm in the heart of Washington, D.C. Connect with her on LinkedIn , or reach out with any questions, comments, or concerns at kristen@clutch.co or 202-840-6690.
ReviewTrackers
MARCH 9, 2019
Download the TripAdvisor Owner App. Travel website TripAdvisor serves as a great platform for hospitality businesses looking to connect with travelers. According to research: TripAdvisor lists more than 8.1 million accommodations, airlines, experiences, and restaurants.
Speaker: Claire Beatty, Editorial Director - Asia, MIT Technology Review Insights
Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth.
ReviewTrackers
APRIL 15, 2019
Restaurant reputation management can mean the difference between a packed house or a slow Friday night with empty tables and no one on the waitlist. Cultivating a positive online reputation helps you stand out among local competitors.
ReviewTrackers
JANUARY 15, 2019
Amplify , the new review widget suite from ReviewTrackers, displays all or a curated set of customer reviews on your website to increase conversions and boost your site’s SEO performance.
ReviewTrackers
MARCH 14, 2019
The Importance of Customer Journey in Banking. There is so much disruption going on in the world of banking and financial services. After a decade of having to deal with serious trust issues and thin margins, banks today continue to face a mix of challenges. Regulation. Reputation issues.
ReviewTrackers
JULY 17, 2018
Managing the customer experience (CX) has become a top priority for many of today’s business organizations.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
ReviewTrackers
APRIL 12, 2019
Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers?
ReviewTrackers
SEPTEMBER 22, 2017
This article was written by Vivek Patel, who works as a Local Search Specialist for E2M, a content marketing agency based in San Diego that specializes in content strategy, creation, promotion, and SEO for domestic and overseas clients. You can find Vivek on Twitter @vivekrpatel.
ReviewTrackers
APRIL 11, 2019
Social Media Marketing for Restaurants. More consumers than ever are discovering great restaurants through social media. It therefore makes sense that a growing number of restaurants are integrating social media into their restaurant marketing strategy.
ReviewTrackers
APRIL 10, 2019
What is TripAdvisor Questions and Answers? More than ever, travelers like to research about places before finalizing their plans. They make price comparisons. They check online reviews. They look for information on social media sites.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
ReviewTrackers
APRIL 9, 2019
Using ReviewTrackers for your business just got easier. We’re happy to announce that ReviewTrackers is now available on Zapier !
ReviewTrackers
JULY 11, 2018
Franchise marketing in today’s digital world can be challenging and complex.
ReviewTrackers
APRIL 8, 2019
The dining scene is more competitive than ever, which makes it vital to improve the customer experience at restaurants. A better customer experience means a higher customer retention rate.
ReviewTrackers
MARCH 8, 2019
For a variety of reasons, businesses want to remove a TripAdvisor review from their TripAdvisor business page. This could be because the review is inaccurate of the experience or because it can easily detract potential customers from visiting.
Advertiser: Interactions LLC
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.
ReviewTrackers
DECEMBER 10, 2018
Everyone knows that having rave reviews helps your business stand out on review sites like Google, Facebook, and Yelp, but embedding reviews on your own site can also improve SEO performance and increase conversion rates.
ReviewTrackers
APRIL 4, 2019
A 2018 study from TripAdvisor revealed that an overwhelming 97 percent of respondents see online reputation management as important to their business. However, many TripAdvisor business listing managers are still lost in the dark when it comes to creating an effective reputation management strategy.
ReviewTrackers
APRIL 4, 2019
Insurance SEO: Why Optimize for Search? Search engine optimization (SEO) is an essential component of any successful online marketing strategy.
Advertisement
To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. and U.K. about their digital customer communication strategies. Read the report to find out what was uncovered.
ReviewTrackers
APRIL 19, 2019
Research on Restaurant Star Ratings. How do restaurant star ratings impact the ability of a restaurant to attract diners? Like restaurant and food industry executives, we at ReviewTrackers were also curious to find out. So, over the course of 3 weeks, we conducted a survey in which we asked over 500 Internet users of various backgrounds, ages 25 to 50 years old, “Would you eat at a restaurant with a 3-star overall rating (on a 5-point scale) on a review website?”.
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