Trending Articles

article thumbnail

Unveiling Integrated CX Part 2: Richest Insights for Transformative Results

InMoment XI

True excellence in CX demands a transformative strategy that seamlessly integrates across the organisation. That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Integrated customer experience ensures understanding, prioritising, and taking action for amplified customer satisfaction and business growth.

article thumbnail

A Comprehensive List of Resources for the Contact Center Sourcing Process

BlueOcean

Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The CMO’s 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement

C3Centricity

What is the cornerstone of sustainable growth and competitive advantage today? The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.

article thumbnail

[Experience Action Podcast] When Loyalty Programs Go Wrong

Experience Investigators by 360Connext

Ever found yourself excited about a loyalty program only to be let down by the redemption process? You’re not alone, and this episode is dedicated to unraveling the complexities of these programs that can enhance or hinder the customer experience. Jeannie Walters dissects the frustrations many face and shares insights on creating a seamless reward system that delivers on its promises.

article thumbnail

From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Chatbot Pros & Cons in Customer Service & Support

Comm100

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers.

Chatbots 130

More Trending

article thumbnail

Rocking Customer Experience with Jim Serger

ShepHyken

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings?

article thumbnail

Customer Centric vs Focused: Benefits & Examples | Alida

Alida

Table of Contents: Product Centric vs Customer Centric What is a customer focused approach? What is the impact of customer centricity vs customer focused? 3 Customer Centricity Examples Adding A Customer Centric Strategy to Your Business Further Reading I was recently asked about the difference between customer focused and customer centric. For many people, these two terms are almost interchangeable, but if you dig into the literature and advice, there are some subtle but important differences.

article thumbnail

Master the Art of Staying Cool: 5 Rules to Handle Customer Crises

Beyond Philosophy

You will have a customer crisis. We apologize for being so direct, but the fact is customer crises are inevitable. When it does happen, will you be able to navigate it to an acceptable outcome? Do you have a comprehensive approach? We doubt it. Few organizations do. Most think a customer crisis isn’t going to happen to them or that they will be able to manage it when it does with their business-as-usual approach.

article thumbnail

The 7 Sins of Customer Experience

ECXO

The 7 Sins of Customer Experience If you fancy watching a quick video summary of this article, click the link below and enjoy: The 7 Sins of CX Are you ready to discover some awesome strategies that can help you take your customers’ experience to the next level? In the dynamic and ever-evolving world of customer experience, there are countless possibilities and challenges that businesses need to tackle.

article thumbnail

Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

article thumbnail

Leader’s Guide to Call Center Retention

COPC

Early attrition poses a significant and costly challenge for contact centers. To address this issue, COPC Inc. and Centrical have teamed up to present the Improving Contact Center Retention Series, offering strategies to increase call center retention and lower attrition-related expenses. The essence of effective leadership is the ability to ask discerning questions and act to cultivate an environment of growth and satisfaction.

article thumbnail

Six Ways to Create Your Brand’s Experience Personality

ShepHyken

Last week, I wrote an article that compared the different concert experiences I had with two rock legends, Bob Dylan and Ringo Starr. The title of the article summed up the point I was trying to make: Do You Give Your Customers an Experience – Or Just a Transaction ? How to Create an Experience Personality I want to take it a step further this week.

article thumbnail

UX ResearchOps: Five ways to boost research efforts

Alida

This article explains ResearchOps and offers five ways UX researchers can improve marketing research efforts.

Marketing 130
article thumbnail

Breaking the Paradox of False Consensus: A Journey to Better Decision-Making

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever heard of the Abilene Paradox? This happens when everybody agrees to do something that nobody wants to do. Today, we will discuss how to avoid this situation in your organization.

article thumbnail

The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

article thumbnail

The Importance of Customer Centricity 

SaleMove

Learn the importance of Customer Centricity and how to achieve it in order to generate a game-changing impact on your business. The post The Importance of Customer Centricity appeared first on Glia Blog | Digital Customer Service Explained.

article thumbnail

Run an audience overlap analysis in AWS Clean Rooms

AWS Machine Learning

Advertisers, publishers, and advertising technology providers are actively seeking efficient ways to collaborate with their partners to generate insights about their collective datasets. One common reason to engage in data collaboration is to run an audience overlap analysis, which is a common analysis to run when media planning and evaluating new partnerships.

article thumbnail

Top 5 Customer Service & CX Articles for Week of March 18, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Do You Know Who Your Competition In Business Really Is? by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand.

article thumbnail

Post-Event Survey Questions to Elevate Your Next Event

Retently

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need.

Survey 78
article thumbnail

Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

article thumbnail

Your Customers Deserve Quality CX No Matter Where They Are: Why Global Number Testing Is Tricky, But SO Important

Cyara

Using international numbers can create complex challenges for your contact center. Learn how automated number testing can improve your business' CX.

article thumbnail

What happens when you give data back to people? – Interview with Jamie Smith of Customer Futures

Adrian Swinscoe

Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive […] The post What happens when you give data back to people? – Interview with Jamie Smith of Customer Futures first appeared on Adrian Swinscoe.

Data 59
article thumbnail

How VistaPrint delivers personalized product recommendations with Amazon Personalize

AWS Machine Learning

VistaPrint , a Cimpress business, is the design and marketing partner to millions of small businesses around the world. For more than two decades, VistaPrint has empowered small businesses to quickly and effectively create the marketing products – from promotional materials and signage to print advertising and more – to get the job done, regardless of whether they operate in-store or online.

article thumbnail

Struggling to Prioritize Your Research? This Will Help [+ Template]

dscout People Nerds

When everything is a priority, nothing is a priority. Read on about how to get more done and keep your stakeholders happy.

How To 94
article thumbnail

Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

article thumbnail

Customer Bonding: To Maximize Customer Lifetime Value

Kapta Customer Success

Looking for ways to increase customer retention and lifetime value? Read our blog to learn what customer bonding is and how it helps increase customer lifespan.

article thumbnail

Cyara Xchange 2024 Highlights: Inspiring Innovation & Enhancing CX

Cyara

Dive into the highlights of Cyara Xchange 2024, where industry leaders exchanged insights and forged connections.

article thumbnail

How to change the background color on an Instagram story

BirdEye

Instagram stories have a huge potential for boosting your engagement rate and capturing the audience’s attention. What’s more effective at grabbing attention on Instagram than a vibrant play of colors and designs? Knowing how to change the background color of an Instagram story can significantly influence whether followers linger on your content or swiftly move to the next.

article thumbnail

Set up cross-account Amazon S3 access for Amazon SageMaker notebooks in VPC-only mode using Amazon S3 Access Points

AWS Machine Learning

Advancements in artificial intelligence (AI) and machine learning (ML) are revolutionizing the financial industry for use cases such as fraud detection, credit worthiness assessment, and trading strategy optimization. To develop models for such use cases, data scientists need access to various datasets like credit decision engines, customer transactions, risk appetite, and stress testing.

article thumbnail

Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

article thumbnail

Supporting All Talent to Thrive This Neurodiversity Week

CSM Magazine

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities. Organisations have so much to gain from embracing neurodiversity. Not only can a company create a richer, more inclusive culture, but also unlock a wealth of innovation, creativity, and problem-solving abilities within teams.

Culture 52
article thumbnail

Making the Most of Genesys and Salesforce: Where to Direct Your Customer Channels

VDS

Choosing the right tools for customer service and sales can be confusing. Many businesses use Genesys and Salesforce but aren’t sure which platform is best for different types of customer interactions. This guide aims to clear up that confusion. Understanding Genesys and Salesforce: Genesys is great for managing direct conversations with customers, like calls, live chats, and messages, because it helps you connect customers with the right help quickly and smoothly.

article thumbnail

Are You Measuring Latency on Your Calls?

Cyara

High latency can dramatically affect the quality of your voice and video calls. Learn more about its effects and how it’s measured.