Helen Dewdney

MAY 9, 2023

50% of people with complaints quietly quit Despite half of consumers (50%) being frustrated by the experiences they receive when shopping online, 43% say they will never share any feedback. That’s according to a new research report from FullStory. The Quiet Critics report , based on a survey of 7,000 shoppers, also found that two-thirds (65%) will simply abandon a website or app when confronted with a digital frustration — and only 16% are “very likely” to give a brand a second chance if it has

Consumers 78

Consumers Tips Feedback Groups 78

Helen Dewdney

APRIL 27, 2023

About Tim Kelly motor insurance expert Tim Kelly is a highly qualified Independent Engineer (MSOE, MIRTE, CAE, Associate IMI,Former member Qualified through the Institute of Automotive Engineers Assessors as M.IAEA, Former F.I.E.A, Eng Tech through IMI, Eng Tech through Society Of Operation Engineers) with over 30 years’ experience as an Engineering Assessor of damaged vehicles.

Insurance 74

Insurance Automotive Transportation Consumers 74

Helen Dewdney

APRIL 21, 2023

Having a motor accident, making a claim, choosing your repairer If you have an accident in your vehicle it can be devastating. Of course, it is even worse if you are injured and/or you have to deal with an insurance company being difficult. In this post Tim Kelly of Motor Claim Guru tells you what you need to know about the cover you should take out and what the insurance company legally can and cannot do.

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Insurance Automotive Consumers Financial 92

Helen Dewdney

APRIL 18, 2023

Involuntary PPM – Supplier Code of Practice Today (18 April 2023) Ofgem published its updated Involuntary PPM – Supplier Code of Practice. The updated code aims to prevent suppliers from forcing some vulnerable customers to have pre-payment meters (PPM) installed or be switched from smart meters to PPM without consent from the customer. The Code outlines examples of ‘high risk’ customer groups for whom involuntary PPM should not be used: “ they are unable to operate the PPM; they requir

Consumers 77

Consumers Tips Groups Government 77

Helen Dewdney

APRIL 13, 2023

Tesco quarterly figures still show big profits Poor old Tesco. Today Tesco PLC’s Preliminary Results 2022/23 were published. Its profits before tax are down 7.1% on the same time last year. Don’t feel too sorry for it though. It still managed a profit of £2.6 billion for the financial year to 25 February 2023. It also recorded group sales of £57.7bn for the year, representing an increase of 5.3% from the previous year.

Financial 47

Financial Case Study Consumers Banking 47

Helen Dewdney

APRIL 14, 2023

Photo credit Kekezza Reece Boots singled out for “damaging stereotypes” on disability Individuals and corporations still find it difficult to use the word “Disabled”, as this recent incident shows. At the Boots Riverside Norwich store, staff recently installed a parking sign using the phrase “Less-Abled Parking”. On 13 April Kekezza Reece, who has neurodivergence and multiple dynamic disabilities posted the image on Twitter asking “The D word.

Social Media 87

Social Media Consulting Consumers Exercises 87

Helen Dewdney

APRIL 11, 2023

This is a version of the How to look after your mental health without spending a fortune which appeared in The Guardian 09/04/23 How to look after your mental health, on a budget Post-pandemic and during the current cost of living crisis, mental health is at an all-time low. Accessing support may be difficult, with huge waiting times, and paying for support is out of reach for many people.

How To 39

How To Exercises Connections Consumers 39

Helen Dewdney

APRIL 11, 2023

[link] The post How to look after your mental health without spending a fortune appeared first on The Complaining Cow - Consumer Complaints, Consumer and Money Expert.

How To 57

How To Consumers 57

Helen Dewdney

APRIL 2, 2023

The Complaining Cow talks with Rob Rinder, TV Judge, presenter, journalist and barrister Rob talks to me about life as a barrister, inequality, complaining habits and more More about Rob Rinder on the site TV Judge Rinder and ABBA Voyage star in National Careers Week for Heathcote pupils when Rob came to the school where I am a governor. Listen to more The Complaining Cow Consumer Show interviews.

Consumers 66

Consumers How To 66

Helen Dewdney

MARCH 31, 2023

OFCOM introduces new regulations for couriers Many of us have had problems with couriers in the last few years. Whether it’s a lost or damaged parcel the one thing in common is that it is virtually impossible to contact the courier company. From today, 1 April 2023, that will change. Following Ofcom’s Guidance for parcel operators on consumer complaints handling procedures published 18 July 2022, parcel companies must now: tell customers whom to contact, and what channels they can use to make a

Policies 70

Policies Consumers Retail Tips 70

Helen Dewdney

MARCH 26, 2023

Ed Dodman is the Director of Regulatory Affairs at Ombudsman Services which runs the Energy Ombudsman scheme. Responsible for: – External relationships such as those with regulators (Ofgem and Ofcom), government and other stakeholders – Supporting regulatory and government policy development – for example, around new energy markets – Our relationships with all suppliers across each of our sectors – Helping to make sure our people have the necessary regulatory knowle

Government 39

Government Consumers Policies Financial 39

Helen Dewdney

MARCH 22, 2023

Most of us have at least one bank account, credit card, insurance, pension and/or investment but our satisfaction with them is falling, as newly-released figures show. New complaints figures published today (22/03/23) by the Financial Ombudsman Service (FOS) indicate that yet again complaints against individual businesses have risen. During the last reported quarter 1 July – 31 December 2022 (H2) it received a total of 79,921 new complaints, compared to 72,978 in the previous six months (H1).

Financial 61

Financial Insurance Banking Consumers 61

Helen Dewdney

FEBRUARY 12, 2023

Lisa Johnson Business Strategist Lisa Johnson is a multi-seven-figure Global Business Strategist who makes 90% of her money through passive or semi-passive income stream and author of the bestselling book and Times bestseller) “Make Money Online”. In one launch alone during the global pandemic in 2021, she made £2.5m in a week – earning £1m in the first hour of sales with continued success in 2022 when she made £2.2m in one week.

Entertainment 39

Entertainment Social Media Consumers Banking 39

Helen Dewdney

JANUARY 23, 2023

[link] The post The Mirror – Mum who was switched to prepay energy meter without being told wins £620 in compensation appeared first on The Complaining Cow - Consumer Complaints, Consumer and Money Expert.

Consumers 73

Consumers 73

Helen Dewdney

JANUARY 23, 2023

The Institute of Customer Service January 2023 figures The Institute of Customer Service (ICS) has today released its latest UK Customer Satisfaction Index (UKCSI) figures, based on the organisation’s own research. The UKCSI shows that overall UK customer satisfaction fell by 0.7 points year on year, to 77.7 (out of 100). I’m not surprised by these findings.

Customer Service 70

Customer Service Consumers Customer Satisfaction Tips 70

Helen Dewdney

JANUARY 22, 2023

Jodie Clough talks slow and sustainable living on The Complaining Cow Consumer Show Jodie is the founder of Between Green Boxes , a monthly eco friendly subscription box service in the UK. Jodie combines her passions for slow and sustainable living while supporting small businesses through sending easy eco swaps in perfectly curated letterbox friendly parcels.

Social Media 70

Social Media Consumers Tips How To 70

Helen Dewdney

DECEMBER 3, 2022

[link]. The post The Guardian – Homemade Christmas gifts that show you care without breaking the bank appeared first on The Complaining Cow - Consumer Complaints, Consumer and Money Expert.

Banking 30

Banking Consumers 30

Helen Dewdney

DECEMBER 5, 2022

Jane Berry, aka Shoestring Jane, talks about all things thrifty, frugal and money saving on her blog, www.shoestringcottage.com , and her YouTube channel. She has recently published a book full of old-style thrifty tips: Extreme Frugality: Save Money Like Your Grandma: How to live a creative, happy and sustainable life on much less. Jane Berry on The Complaining Cow Show.

Tips 77

Tips Consumers How To 77

Helen Dewdney

DECEMBER 8, 2022

This is a version of an article published on Reader’s Digest How to save money on Christmas presents 05 December 2022. Ways to save money on those presents. The consumer champion Which? revealed that one in four people received an unwanted Christmas present last year. With this in mind, and living through a cost of living crisis, why not talk with friends and family about reducing the number of presents and the amount you spend?

How To 39

How To Consumers Banking Retail 39

Helen Dewdney

DECEMBER 16, 2022

[link]. The post Readers Digest – How to complain when your energy bill is wrong appeared first on The Complaining Cow - Consumer Complaints, Consumer and Money Expert.

How To 45

How To Consumers 45

Helen Dewdney

DECEMBER 13, 2022

The majority of people in the UK are not looking forward to Christmas, according to a new survey carried out by Statista. The cost of living crisis is a huge contributory factor in this stress. Families are unable to celebrate in ways they would like to because they just can’t afford it. The survey found that 62% of UK Adults are not looking forward to Christmas.

Entertainment 51

Entertainment Banking Groups Survey 51

Helen Dewdney

DECEMBER 11, 2022

John Roberts founder and CEO of AO.com. I first met John back in 2014. The Complaining Cow Meets The CEO With Common Sense at AO2014. An entrepreneur, businessman, investor and passionate philanthropist, John founded AO in 2000. He is an active, long standing supporter of OnSide Youth Zones. After selling kitchens, John spotted an opportunity to disrupt the market by giving customers a far better offer.

Consumers 67

Consumers NPS Retail Industry 67

Helen Dewdney

DECEMBER 6, 2022

With most of us cutting back on spending it’s more important than ever to know our consumer rights and ensure that we are not fobbed off, especially at Christmas, I’m on hand with this advice to ensure that you don’t get caught out. 10 Top Tips for Christmas shopping consumer rights. Purchasing. The gift I bought is faulty – what can I do?

Retail 75

Retail Consumers Tips Policies 75

Helen Dewdney

NOVEMBER 10, 2022

This is a guest post by James Blore. About James Blore. James is a chartered security professional and has worked in IT and security for over two decades. Founder of Bores.com. He covers everything from consulting for enterprises to awareness training for individuals, and teaching children to stay safe online, pick locks, and use secret codes. Twitter.

How To 80

How To Banking Consumers Consulting 80

Helen Dewdney

OCTOBER 24, 2022

Ellie Good. Ellie is an illustrator who spends her days chasing her kids, working too much, walking in the woods, eating chocolate and laughing at her cat. . At the age of 7, Ellie pestered her local MP for glass bottle recycling. It worked! And from then on, campaigning for a fair respect for nature has been an integral part of her life. In 2009 Ellie published an indie magazine called EggMag, to encourage people to live ethically without living less.

Tips 52

Tips Consumers Financial Engagement 52

Helen Dewdney

OCTOBER 20, 2022

Why hire? If ever it was stigmatising to choose renting over purchasing, that certainly seems to be going out of fashion, if not gone. For watching the pennies it is a great idea, but mainly it seems just common sense. More and more people are renting and they are renting a wider range of products. These vary from large and well-established areas such as DIT tool hire, through digital markets such as Spotify, down to new niche businesses.

Fashion 50

Fashion Tips Social Media Consumers 50

Helen Dewdney

OCTOBER 18, 2022

Ofcom complaints. Today (18 October 2022) Ofcom released its latest figures regarding complaints about broadband, mobile, landline and pay-TV services. [1]. During the last reported quarter, from April to June 2022, the number of complaints was broadly in line with those of January to March 2022. However, similarly to last quarter, complaints about fixed broadband increased slightly.

Consumers 55

Consumers Report Customer Service How To 55

Helen Dewdney

OCTOBER 16, 2022

Janine Mcdonald’s Bras. Janine Mcdonald is a North West based declutterer and organiser. . She has 3,156 bras! Why? Around 80% of women in the UK are wearing the wrong size bra. Janine, along with 2 other business women are on a mission for women to declutter their bras. October is Breast Cancer Awareness Month. By donating their preloved bras, they are raising funds for research into Breast Cancer (Against Breast Cancer (ABC) Reg Charity no 1121258).

Consumers 92

Consumers Groups Consulting How To 92

Helen Dewdney

OCTOBER 13, 2022

New research published today. (13 October 2022) reveals that the “Top gripe” about customer services is phone calls not being answered promptly or even being answered at all. I am not surprised by the findings. I always advocate putting your complaint in writing so that you have the evidence trail if you need to take the matter further. However, there are times when people really want to phone and reasons for this vary.

Consumers 57

Consumers Customer Service Representative Customers Tips 57

Helen Dewdney

OCTOBER 3, 2022

Customer Service Week is organised by the Institute of Customer Service (ICS) and takes place during 3-7 October 2022. It is a week-long celebration of customer service. Companies are encouraged to reflect on how they serve their customers, recognise teams’ achievements and show commitment to service excellence. But is it enough? Why just one week?

Customer Service 66

Customer Service Poor Customer Service Consumers Sales 66

Helen Dewdney

OCTOBER 2, 2022

Matt Allwright, consumer journalist, writer, presenter and broadcaster. Matt Allwright is probably best known for presenting Watchdog and Rogue Traders. But over the last 20 years he has fronted a lot of shows, from quizzes to debates to Top of The Pops and for all of the UK’s terrestrial broadcasters. Born in Reading he still lives there with his wife and children.

Consumers 62

Consumers Financial Study Examples 62

Helen Dewdney

SEPTEMBER 30, 2022

Faith Archer finance journalist and money blogger. Faith Archer is an award-winning personal finance journalist and money blogger at Much More With Less , and has been writing about money for nearly twenty years. One of the most experienced UK Money Bloggers, Faith is definitely one of the go to money experts and has contributed to several of my blog posts.

Consumers 52

Consumers Tips Financial Groups 52

Helen Dewdney

AUGUST 30, 2022

Bill Fennell The Motor Ombudsman. Bill was appointed as the Managing Director of the Motor Ombudsman (TMO) in 2015. He brings a wealth of automotive knowledge as well as a passion for driving improvements in customer service to the role. TMO helps to resolve disputes or complaints between consumers and businesses. It has seen the service grow year on year to a position where it now handles more than 100,000 consumer contacts and 16,000 consumer cases per year.

Automotive 67

Automotive Consumers Consulting How To 67

Helen Dewdney

AUGUST 16, 2022

For the second month running, Which? has found Aldi to be the cheapest supermarket. It looked at 47 different items including using comparable own brand labels. (Published 15/08/22). Source Which? Which? findings. It probably doesn’t come as much surprise that there is a difference of £25 a basket between Aldi and Waitrose. They aim for different markets.

Comparison 71

Comparison Retail Financial Consumers 71

Helen Dewdney

AUGUST 15, 2022

We all know someone who has been a victim of damage to a vehicle or who has sustained an injury from a pothole in the road. Many years ago my mother claimed from the council for damage to her clothes when she she came a cropper due to a pot hole. What are your rights and what should you do if affected by a pothole? See a pothole? Report it. As well as their own inspection programmes, councils also accept notifications of problems from the public.

How To 50

How To Government Travel Report 50

Helen Dewdney

JULY 30, 2022

This is a version of the article How Alternative Dispute Resolution can help with your complaint that first appeared on the Your Money website 29 July 2022. Alternative Dispute Resolution. Arbitration – an impartial and independent third party will decide how to resolve your dispute. In most cases, the arbitrator’s decision is binding and cannot be challenged in court.

Report 60

Report Retail Financial Consumers 60

Helen Dewdney

JULY 15, 2022

This is a version of the article Single mum’s lockdown business coaching people on LinkedIn lets her ditch renting to buy her first home that first appeared on The Metro website 25 June 2022. Lea and her son. Lea Turner, a 37-year-old lone parent, is chatting with her 6-year-old son, Dexter, whilst lovingly decorating her home, bought in March this year.

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How To Financial Training Travel 50