Helen Dewdney

APRIL 21, 2023

Having a motor accident, making a claim, choosing your repairer If you have an accident in your vehicle it can be devastating. Of course, it is even worse if you are injured and/or you have to deal with an insurance company being difficult. In this post Tim Kelly of Motor Claim Guru tells you what you need to know about the cover you should take out and what the insurance company legally can and cannot do.

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Insurance Automotive Consumers Financial 92

Helen Dewdney

APRIL 21, 2023

Kekezza Reece also known as Kezza Kezza is dynamically disabled & multiply neurodivergent person. She has spent a lifetime adapting to the world around her due to disability and neurodivergence. She now uses these creative and lateral thinking skills to support her clients to change their life. Whether that’s performance related, or to gain a better work/life balance, they work together to create the future they want to live.

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Consumers Company How To Customer Service 50

Helen Dewdney

APRIL 18, 2023

Involuntary PPM – Supplier Code of Practice Today (18 April 2023) Ofgem published its updated Involuntary PPM – Supplier Code of Practice. The updated code aims to prevent suppliers from forcing some vulnerable customers to have pre-payment meters (PPM) installed or be switched from smart meters to PPM without consent from the customer. The Code outlines examples of ‘high risk’ customer groups for whom involuntary PPM should not be used: “ they are unable to operate the PPM; they requir

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Consumers How To Tips Customers 77

Helen Dewdney

APRIL 13, 2023

Tesco quarterly figures still show big profits Poor old Tesco. Today Tesco PLC’s Preliminary Results 2022/23 were published. Its profits before tax are down 7.1% on the same time last year. Don’t feel too sorry for it though. It still managed a profit of £2.6 billion for the financial year to 25 February 2023. It also recorded group sales of £57.7bn for the year, representing an increase of 5.3% from the previous year.

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Consumers Financial Case Study Brands 47

Helen Dewdney

APRIL 14, 2023

Photo credit Kekezza Reece Boots singled out for “damaging stereotypes” on disability Individuals and corporations still find it difficult to use the word “Disabled”, as this recent incident shows. At the Boots Riverside Norwich store, staff recently installed a parking sign using the phrase “Less-Abled Parking”. On 13 April Kekezza Reece, who has neurodivergence and multiple dynamic disabilities posted the image on Twitter asking “The D word.

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Social Media Consumers Consulting Customer Experience 87

Helen Dewdney

APRIL 11, 2023

This is a version of the How to look after your mental health without spending a fortune which appeared in The Guardian 09/04/23 How to look after your mental health, on a budget Post-pandemic and during the current cost of living crisis, mental health is at an all-time low. Accessing support may be difficult, with huge waiting times, and paying for support is out of reach for many people.

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How To Exercises Connections Consumers 39

Helen Dewdney

APRIL 11, 2023

[link] The post How to look after your mental health without spending a fortune appeared first on The Complaining Cow - Consumer Complaints, Consumer and Money Expert.

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How To Consumers 57

Helen Dewdney

APRIL 2, 2023

The Complaining Cow talks with Rob Rinder, TV Judge, presenter, journalist and barrister Rob talks to me about life as a barrister, inequality, complaining habits and more More about Rob Rinder on the site TV Judge Rinder and ABBA Voyage star in National Careers Week for Heathcote pupils when Rob came to the school where I am a governor. Listen to more The Complaining Cow Consumer Show interviews.

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Consumers How To 66

Helen Dewdney

MARCH 31, 2023

OFCOM introduces new regulations for couriers Many of us have had problems with couriers in the last few years. Whether it’s a lost or damaged parcel the one thing in common is that it is virtually impossible to contact the courier company. From today, 1 April 2023, that will change. Following Ofcom’s Guidance for parcel operators on consumer complaints handling procedures published 18 July 2022, parcel companies must now: tell customers whom to contact, and what channels they can use to make a

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Consumers Policies Customer Experience Retail 70

Helen Dewdney

MARCH 20, 2023

Many road users have hit a pothole at some time in their life. But not everyone sees maintaining roads as a priority. Today, 21 March 2023, the Asphalt Industry Alliance (AIA) has published its Annual Local Authority Road Maintenance (ALARM) survey. The survey reveals worsening carriageway conditions and mounting costs. It reports that: “Local authority highway teams in England and Wales only received around two-thirds of what they needed to stop our local roads from further deterioration and th

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Consumers Survey Report Government 77

Helen Dewdney

FEBRUARY 12, 2023

Lisa Johnson Business Strategist Lisa Johnson is a multi-seven-figure Global Business Strategist who makes 90% of her money through passive or semi-passive income stream and author of the bestselling book and Times bestseller) “Make Money Online”. In one launch alone during the global pandemic in 2021, she made £2.5m in a week – earning £1m in the first hour of sales with continued success in 2022 when she made £2.2m in one week.

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Consumers Social Media Entertainment Banking 39

Helen Dewdney

JANUARY 23, 2023

[link] The post The Mirror – Mum who was switched to prepay energy meter without being told wins £620 in compensation appeared first on The Complaining Cow - Consumer Complaints, Consumer and Money Expert.

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Consumers 73

Helen Dewdney

JANUARY 23, 2023

The Institute of Customer Service January 2023 figures The Institute of Customer Service (ICS) has today released its latest UK Customer Satisfaction Index (UKCSI) figures, based on the organisation’s own research. The UKCSI shows that overall UK customer satisfaction fell by 0.7 points year on year, to 77.7 (out of 100). I’m not surprised by these findings.

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Customer Service Customers Customer Satisfaction Consumers 70

Helen Dewdney

JANUARY 22, 2023

Jodie Clough talks slow and sustainable living on The Complaining Cow Consumer Show Jodie is the founder of Between Green Boxes , a monthly eco friendly subscription box service in the UK. Jodie combines her passions for slow and sustainable living while supporting small businesses through sending easy eco swaps in perfectly curated letterbox friendly parcels.

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Consumers Social Media Tips How To 70

Helen Dewdney

JANUARY 14, 2023

National Pothole Day – all you need to know about pot holes! Sunday 15 January 2023 is National Pothole Day. The day is designed to encourage people to report pot holes and raise awareness of this dangerous road menace. Helen Dewdney, The Complaining Cow, a consumer champion, provides some advice on how to get redress if you are affected by a pothole.

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Government Consumers Report Video 87

Helen Dewdney

DECEMBER 3, 2022

[link]. The post The Guardian – Homemade Christmas gifts that show you care without breaking the bank appeared first on The Complaining Cow - Consumer Complaints, Consumer and Money Expert.

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Banking Consumers 30

Helen Dewdney

DECEMBER 5, 2022

Jane Berry, aka Shoestring Jane, talks about all things thrifty, frugal and money saving on her blog, www.shoestringcottage.com , and her YouTube channel. She has recently published a book full of old-style thrifty tips: Extreme Frugality: Save Money Like Your Grandma: How to live a creative, happy and sustainable life on much less. Jane Berry on The Complaining Cow Show.

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Consumers Tips How To 77

Helen Dewdney

DECEMBER 5, 2022

This is a version of an article Homemade Christmas gifts that show you care without breaking the bank published in The Guardian 03/12/22. DIY presents make thoughtful and cheaper Christmas gifts. It is widely believed that the best presents are those that are homemade. They show thought, time and effort. Frequently, they can be cheaper too. So, how can you show that you care without spending a fortune this Christmas?

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How To Course Banking Retail 43

Helen Dewdney

NOVEMBER 27, 2022

It’s probably more important than ever to know our consumer rights. Few people can afford to lose money when they are spending and at Christmas when our expenditure is higher, it’s essential to ensure you are not fobbed off. . This week on The Complaining Cow Consumer Show I talk about your rights when shopping, receiving and meals out. Your consumer rights at Christmas.

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Consumers How To Customer Service Hotels 74

Helen Dewdney

NOVEMBER 23, 2022

Black Friday is upon us once again. This year it will be harder than ever to find real bargains. Researching last year’s Black Friday deals, Which? found that 98% of Black Friday deals weren’t worth buying last year. It found that 98% of deals were cheaper or the same price at other times of the year. But Lloyds Bank’s research found that “more than half of all UK adults (53%) say the current rise in cost of living makes them more keen to seek a bargain”.

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Banking Social Media Report Tips 81

Helen Dewdney

NOVEMBER 22, 2022

Jo Mitchellhill parent coach. Jo Mitchelhill has had a successful career as a primary school teacher and foster carer. During her 20 years within education, Jo worked with many children who struggled with behavioural and emotional needs. She supported colleagues and parents to understand the reasons why children behave in certain ways and helped them find solutions and a way forward to a more harmonious relationship.

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Strategy Consumers Communication Course 59

Helen Dewdney

NOVEMBER 10, 2022

This is a guest post by James Blore. About James Blore. James is a chartered security professional and has worked in IT and security for over two decades. Founder of Bores.com. He covers everything from consulting for enterprises to awareness training for individuals, and teaching children to stay safe online, pick locks, and use secret codes. Twitter.

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How To Banking Consumers Feedback 80

Helen Dewdney

OCTOBER 30, 2022

This week Dominique’s food brand The Woolf’s Kitchen launched into The Co-op. 2022 was a big year for her, having won Jamie Oliver’s Great Cookbook Challenge TV show in March of this year. The prize was a cookbook deal with Penguin Michael Joseph. Her book, Dominique’s Kitchen was published in June and was a #1 Sunday Times Bestseller. Half-Thai mum of three, entrepreneur and keen home cook Dominique was a singer-songwriter and recruitment consultant in a previous life.

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Consumers Consulting Training Brands 79

Helen Dewdney

OCTOBER 24, 2022

Ellie Good. Ellie is an illustrator who spends her days chasing her kids, working too much, walking in the woods, eating chocolate and laughing at her cat. . At the age of 7, Ellie pestered her local MP for glass bottle recycling. It worked! And from then on, campaigning for a fair respect for nature has been an integral part of her life. In 2009 Ellie published an indie magazine called EggMag, to encourage people to live ethically without living less.

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Consumers Tips Financial How To 52

Helen Dewdney

OCTOBER 18, 2022

Ofcom complaints. Today (18 October 2022) Ofcom released its latest figures regarding complaints about broadband, mobile, landline and pay-TV services. [1]. During the last reported quarter, from April to June 2022, the number of complaints was broadly in line with those of January to March 2022. However, similarly to last quarter, complaints about fixed broadband increased slightly.

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Customer Service Customer Satisfaction Consumers Customers 55

Helen Dewdney

OCTOBER 16, 2022

Janine Mcdonald’s Bras. Janine Mcdonald is a North West based declutterer and organiser. . She has 3,156 bras! Why? Around 80% of women in the UK are wearing the wrong size bra. Janine, along with 2 other business women are on a mission for women to declutter their bras. October is Breast Cancer Awareness Month. By donating their preloved bras, they are raising funds for research into Breast Cancer (Against Breast Cancer (ABC) Reg Charity no 1121258).

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Consumers Groups Consulting How To 92

Helen Dewdney

OCTOBER 2, 2022

Matt Allwright, consumer journalist, writer, presenter and broadcaster. Matt Allwright is probably best known for presenting Watchdog and Rogue Traders. But over the last 20 years he has fronted a lot of shows, from quizzes to debates to Top of The Pops and for all of the UK’s terrestrial broadcasters. Born in Reading he still lives there with his wife and children.

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Consumers Study Financial How To 62

Helen Dewdney

SEPTEMBER 30, 2022

Faith Archer finance journalist and money blogger. Faith Archer is an award-winning personal finance journalist and money blogger at Much More With Less , and has been writing about money for nearly twenty years. One of the most experienced UK Money Bloggers, Faith is definitely one of the go to money experts and has contributed to several of my blog posts.

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Consumers Tips Financial Groups 52

Helen Dewdney

SEPTEMBER 28, 2022

This is a more detailed version of the article The seven best supermarket loyalty schemes: From Waitrose to Lidl… are they any good and what are the best strategies to maximise savings? in the Financial Mail on Sunday 26/09/22. Loyalty cards have their benefits. Supermarket loyalty schemes have been around for decades. Remember Green Shield stamps?

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Loyalty Customer Experience Consumers Customers 62

Helen Dewdney

SEPTEMBER 18, 2022

August Gawen minimalist. August Gawen is a minimalist, minimalism coach and pioneer of compassionate minimalism. In his mid-twenties August was overcome with severe mental illness and whilst looking for anything that would help, he stumbled across minimalism. Inspired to live a simpler life, August recycled, donated and re-gifted 90% of his belongings.

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Fashion Consumers Tips Connections 51

Helen Dewdney

SEPTEMBER 13, 2022

Anna Cargan second hand clothing business owner. 35 year old Anna Cargan runs Buildabundle an online second-hand kids clothes shop from Cumbria where she lives. She started in 2018 and now runs the growing business with her friend and co-owner Nathalie Redfern). Both mums of young children, they are on a mission to get more people reusing and recycling their kids clothes, by making it as easy to buy second-hand clothes as it is to buy new ones!

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Fashion Consumers Tips Financial 43

Helen Dewdney

AUGUST 30, 2022

Bill Fennell The Motor Ombudsman. Bill was appointed as the Managing Director of the Motor Ombudsman (TMO) in 2015. He brings a wealth of automotive knowledge as well as a passion for driving improvements in customer service to the role. TMO helps to resolve disputes or complaints between consumers and businesses. It has seen the service grow year on year to a position where it now handles more than 100,000 consumer contacts and 16,000 consumer cases per year.

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Automotive Consumers Customer Service Consulting 67

Helen Dewdney

AUGUST 22, 2022

Jasmine Birtles money expert. Jasmine Birtles is the author and founder of the popular consumer money website Money Magpie. She is a TV personality, columnist, ‘money guru’, presenter, speaker and freelance journalist. Media. A regular commentator about all things money on TV and radio, she has a regular weekly slot on ‘On the Money’. She’s a regular on GB News and can also be seen on BBC TV News, ITV News, Channel 5 News, Sky News, ‘This Morning’, and BBC TV’s ‘Inside Out’.

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Consumers Banking Financial Brands 45

Helen Dewdney

AUGUST 16, 2022

For the second month running, Which? has found Aldi to be the cheapest supermarket. It looked at 47 different items including using comparable own brand labels. (Published 15/08/22). Source Which? Which? findings. It probably doesn’t come as much surprise that there is a difference of £25 a basket between Aldi and Waitrose. They aim for different markets.

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Comparison Consumers Brands Retail 71

Helen Dewdney

JULY 15, 2022

This is a version of the article Single mum’s lockdown business coaching people on LinkedIn lets her ditch renting to buy her first home that first appeared on The Metro website 25 June 2022. Lea and her son. Lea Turner, a 37-year-old lone parent, is chatting with her 6-year-old son, Dexter, whilst lovingly decorating her home, bought in March this year.

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How To Training Financial Brands 50

Helen Dewdney

AUGUST 13, 2022

Helen Dewdney, consumer champion presents The Complaining Cow Consumer Show on East London Radio. Different guests talk about a range of things on the weekly show. Most things relate to being consumers! All experts in their field, guests talk to a consumer expert! You can read about the guests and listen to the interviews here: Eddie Nestor MBE talks politics, radio, money saving and complaining with me. 08/08/22 Eddie is an actor, comedian, MC, motivational speaker and radio presenter for BBC R

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Consumers Travel Entertainment Tips 76

Helen Dewdney

AUGUST 8, 2022

Eddie Nestor MBE. Eddie Nestor is from Hackney and now lives in Wanstead with his wife and two sons. Actor, comedian, MC, motivational speaker and radio presenter for BBC Radio London for which he has won numerous awards. In 2018 he was appointed an MBE for services to charity and radio. Eddie Nestor talks politics, radio, money saving and complaining.

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Consumers Social Media Tips How To 55