Helen Dewdney

The Complaining Cow Consumer Show

Helen Dewdney

Today I started my new programme series – The Complaining Cow Consumer Show – on East London Radio. I’ll be talking all things consumer including money-saving, consumer rights, complaining effectively, etc. Expert guests and the occasional celebrity will be joining me.

Checking out the options: Self-service or Staffed?

Helen Dewdney

Self-service checkouts have been with us at supermarkets for the past twenty years. But it seems that there is now a push for even more and shoppers feelings about them are mixed. Recently Pat McCarthy set up a petition against Tesco titled Tesco Stop The Replacement of People by Machines.

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Helen Dewdney talks to Paul Newton Mental Theft

Helen Dewdney

This week I spoke to Paul Newton on The Complaining Cow Consumer Show on East London Radio. Paul Newton is a Public speaker and magician. With a wide range of skills in magic, mind control, mental theft and hypnosis, he has built a large following by being entertaining and educational.

10 Tips for saving money on food – Stop Food Waste day

Helen Dewdney

Today (27/04/22) is Stop Food Waste day. Whilst we will live through the ever growing cost of living crisis, we need to be saving money where we can as well as the planet. Kate Hall is a Food Waste Expert and Founder of The Full Freezer. and has written this helpful blog post to do just that.

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How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

The Complaining Cow Consumer Show – Linda Reynolds

Helen Dewdney

Talking Travel chaos – Summer 2022. This week on The Complaining Cow Consumer Show I spoke with Linda Reynolds, a Personal Travel Agent. We covered a wide range of topics, including: What is the media reporting about airline travel. What is actually happening with airline travel.

Call an end to high telecoms prices

Helen Dewdney

I was on BBC Radio 4 You and Yours today (2 February 2022) talking about telecoms price rises. Most of the telecom providers are putting up their prices in March 2022, regardless of whether you are in a contract, or not. Isn’t the cost of living rising enough, without having to deal with this?!

Ofcom customer satisfaction survey results 2022

Helen Dewdney

Half full or half empty? Ofcom has revealed the results of customer satisfaction with telecom providers in its yearly research. In 2021 it found that “only half of customers were satisfied with how complaints are handled. Call-waiting times and complaints-handling are areas of particular concern.”.

Energy prices are up – 10 ways to keep bills down

Helen Dewdney

We all know that energy prices are rising significantly due to a variety of reasons. So, how can we reduce our energy costs? There are a number of things we can do, ranging from smaller changes that add up to a bigger saving, to more substantial savings.

Earth Day – making a difference with your shopping habits

Helen Dewdney

Today (22/04/22) is Earth Day. The Theme is “Invest In Our Planet. What Will You Do?”. Most people understand that we have a climate change problem in the world. Most of those people understand we need to change our habits to make a difference.

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

What you are entitled to when moving into a rented property

Helen Dewdney

On my blog I cover most areas of consumer rights. However there are some topics where I ask a specialist to give expert advice.

13 top tips for saving on your landline, mobile & broadband

Helen Dewdney

Millions missing out on broadband savings. Today 15/02/22 Ofcom announced that “Millions of families under pressure from the rising cost of living could each save £144 on their annual broadband bills.”

How Big Energy Saving Week can help you with bills

Helen Dewdney

This week is Big Energy Saving Week, run by Citizens Advice and the Energy Trust. We all know that this coming year is going to be incredibly tough for us all with energy bills.

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Small businesses and using a broker for insurance

Helen Dewdney

All businesses need insurance whatever the size. But it’s boring right?! It’s great to be looking for sales and playing on social media etc. but one of the many lessons of the last year has been that anything can happen and you need to make sure you are protected against any eventuality.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Rail compensation improvements announced

Helen Dewdney

The Office for Rail and Road (ORR) announced changes to licence requirements on train companies today. 01/04/22). Train companies will now have to provide passengers with clear information regarding delay compensation before and during their journeys.

Helen Dewdney talks to Kate Hall food waste expert

Helen Dewdney

This week I spoke to Kate Hall on The Complaining Cow Consumer Show on East London Radio. Kate Hall. Kate Hall is a Food Waste Expert and Founder of The Full Freezer.

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How to challenge and appeal a private PCN

Helen Dewdney

How to fight Parking Charge Notices. Parking tickets are the bane of every driver’s life. Many of us who drive have fallen victim to them at some time or other. And most of the time they are fair. But at times they are downright wrong. What is a private parking ticket?

BNPL – Better Not Pay Later?

Helen Dewdney

Is BNPL good for your finances? OR Should you ever “pay later”? Buy Now Pay Later (BNPL) is a type of credit which has become increasingly popular over the last few years. Brands include, for example, Klarna, Clearpay, Laybuy and Openpay.

The CX Leader Handbook

Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.

ASA investigation forces change of wording on awards claim

Helen Dewdney

Awards abound for all sorts of things. You name it, there’s probably an award for it! Frequently these awards are paid for. Many consumers don’t realise that often when they see “Award winning” on a product or a website that businesses have paid to enter and compete.

Asda listens and takes action

Helen Dewdney

Supermarket giant responds to consumer activist Jack Monroe’s campaign. In a spectacular move, the activist and campaigner Jack Monroe got Asda listening and taking action.

Contactless – what you need to know about fraud and more

Helen Dewdney

New £100 contactless limit – is it safe? On 15 October 2021 the contactless payment card spend limit increases from £45 to £100. According to a survey of over 1,000 people I undertook, 51% of people didn’t think it should be raised, whilst 47% thought it should and 2% were undecided.

Tesco website crash – every little helps?

Helen Dewdney

Major supermarket online shopping hit by mystery attack? Tesco’s website was been “down” between Saturday 23 October 2021 and today (Monday 25 October 2021).

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Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

How to complain about poor rented accommodation conditions

Helen Dewdney

On my blog I cover most areas of consumer rights. However there are some topics where I ask a specialist to give expert advice. I have asked Christian Weaver, barrister and author of The Law in 60 Seconds: A Pocket Guide to Your Rights* – to explain your rights when it comes to problems with renting.

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Ofgem tweaks energy rules – but will change bring down prices?

Helen Dewdney

Ofgem is introducing new measures which may help to reduce bills for some energy consumers. Ofgem makes changes to price tariffs options. Ofgem will introduce temporary measures from April 2022 which make all energy company price tariffs available to all customers.

3 things you need to look for when signing a tenancy

Helen Dewdney

On my blog I cover most areas of consumer rights. However there are some topics where I ask a specialist to give expert advice. I have asked Christian Weaver, barrister and author of The Law in 60 Seconds: A Pocket Guide to Your Rights – to explain your rights when it comes to problems with renting.

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Helen Dewdney – exclusive interview with Rob Rinder No. 2

Helen Dewdney

Rob Rinder in the media: past, present and future. In December 2019 Rob Rinder kindly give me a review for my book 101 Habits of an Effective Complainer. Having kept in touch since then, I recently undertook a series of exclusive interviews with him.

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The Ultimate Guide to Customer Service in 2022

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.

What is a consumer champion & how they can benefit business

Helen Dewdney

What is a consumer champion? A “consumer champion” is the name given to an individual or organisation that speaks up for consumers and their rights. But how do you see a consumer champion? Are they…. An advocate for the consumer?

The Complaining Cow talks to Rob Rinder – exclusive interview series Part 1

Helen Dewdney

Rob Rinder – From Barrister to TV Judge. I had the great pleasure of chatting with Rob Rinder in a series of exclusive interviews. He is extremely knowledgeable, very warm and open. And he can talk big time! He spoke about life as a barrister, in the media and his own personal complaining habits.

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Passenger treatment to be fairer under Government proposals

Helen Dewdney

Will changes bring fairer system for airline passengers? The Government is proposing changes to the current EU Denied Boarding Regulations (EC261). Aviation Consumer Policy Reform consultation.

10 parcels go missing every minute – what are your rights?

Helen Dewdney

10 parcels a minute go missing. Research published today shows that parcels in the UK are going missing at the shocking rate of 10 every minute, due to loss and theft.

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Complaints increasing & customers want better service!

Helen Dewdney

The Institute of Customer Service has released its annual UK Customer Satisfaction Index today, 25 January 2022 and reveals that complaints are up! The report comes out twice a year, this was my analysis of the figures in July last year. Improvements in complaint handling.