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How to Bridge the CX Gap Across the Organization
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JULY 15, 2020
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today. Articles
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Bridging the Gap Between Marketing and CX
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JULY 25, 2020
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience. Articles
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How to Implement a Post-Purchase Survey to Boost Ecommerce Sales
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MAY 28, 2020
The 8 steps to creating a successful post-purchase survey plan. Articles
Interview With CX Ambassador Corrina Owens
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JULY 6, 2020
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space. Articles
The Complete Guide to User Experience Metrics
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JULY 4, 2020
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts. Guides
How to Bridge the Gap for CX Across the Organization
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JULY 6, 2020
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments. Guides
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Bridging the Gap Between Product and CX
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JULY 19, 2020
Three ways for CX and Product teams to work better together in optimizing the customer experience. Articles
How to Use Machines to Deliver Great Customer Support
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JUNE 28, 2020
Scale your hyper-personalized customer support program with the help of AI and chatbots. Articles
10 (Common) Challenges of a CX Cross-Functional Team
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MAY 24, 2020
The most prominent challenges of running a cross-functional CX team and how to overcome them. Articles
How to Create Your CX Program Charter
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MAY 12, 2020
The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program. Articles
How to Build a Multi-Skilled CX Team
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MAY 3, 2020
The top 9 skill sets you need in your core customer experience team in order to succeed. Articles
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6 Ways to Provide Meaningful CX During a Global Crisis
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MARCH 15, 2020
How companies can show empathy and deliver meaningful customer experience needed during a global crisis. Articles
Governance Structure: How to Take Your CX Team Cross-Functional
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MAY 10, 2020
Establish these five committees to properly structure and govern a cross-functional CX program. Articles
The Catalogue of Customer Experience Metrics
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MARCH 17, 2020
The most popular CX metrics catalogued by purpose and best use case. Guides
How Machines Impact Experience Design
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JUNE 14, 2020
Designing a customer experience that seamlessly incorporates the machines from our daily lives. Articles
Prove The ROI of Customer Experience (WITH ACTUAL MATH!)
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JULY 7, 2020
Simplified CX YouTube series episode on how to prove the ROI of your CX program. Videos
How to Navigate Machines in the CX Ecosystem
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JUNE 8, 2020
How to design a customer experience that prioritizes the always-evolving human and machine interconnection. Guides
How to Improve Your Customer Satisfaction Score (CSAT) Score
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AUGUST 14, 2019
Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. The score is solid. But you aren’t satisfied; you believe it could be so much better. And rightly so — it usually can be.
How to Run a Voice of the Customer (VoC) Program
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JUNE 30, 2020
Simplified CX YouTube series episode on how to run a successful VoC program. Videos
Everything You Need to Know to Succeed in Customer Experience
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JUNE 23, 2020
What it really takes to succeed in running a cross-functional CX program. Articles
Interview With CX Ambassador Simon Whight
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MARCH 5, 2020
Interview with Simon Whight, senior systems analyst at Zen Internet, an internet service provider in Manchester, England, about his career in the customer experience space. Articles
5 Essential Tips for Delivering Great CX in Today’s Circumstances, From HP’s Sr. Director of CX
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JUNE 3, 2020
HP’s Brandon McGovern shares how he’s pivoting his CX program to stay relevant in today’s circumstances in our livestream series, CX Confessions. Articles
Zen Internet prioritizes the Customer Experience with GetFeedback for Salesforce
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APRIL 28, 2020
Zen Internet became a top-tier ISP by providing top-class customer service. Read on to see how the company set up a feedback loop to continually improve its CX. Customer Stories
The State of B2B Customer Experience Report
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MAY 3, 2020
Our 2020 research reveals a new outlook on the CX space and how to thrive in it. Reports
How to Take Action on Customer Effort Score Feedback
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FEBRUARY 26, 2020
The four major activities that must be undertaken after CES feedback is received by the company. Articles
The Right Survey to Measure Each Touchpoint of the Customer Journey
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JANUARY 19, 2020
To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. .
7 Effective Ways to Collect Customer Feedback through Social Media
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NOVEMBER 20, 2019
These days, businesses are investing more in perfecting the customer experience. . We are in a customer-centric economy, where customer opinion is held at the highest standard of value. That’s why collecting customer feedback is more important than ever. .
Effortless Experience IS NOT Enough, Here’s Why!
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JULY 1, 2020
Simplified CX YouTube series episode on the effortless experience concept. Videos
The Difference Between B2C and B2B Customer Journey Mapping
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JULY 1, 2020
Simplified CX YouTube series episode on customer journey mapping for B2B and B2C companies. Videos
How to Include Machines in Your CX Program
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JUNE 21, 2020
Design your CX program to include mobile devices, voice-command, and Internet of Things. Articles
How to Use the Customer Satisfaction Score (CSAT) Metric
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JUNE 30, 2020
Simplified CX YouTube series episode on how to use the CSAT metric. Videos
CX Leadership: Do You Have What It Takes?
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MAY 17, 2020
The traits, discipline, and knowledge that it takes to lead a successful customer experience program. Articles
5 Strategies to Improve Customer Retention With Social Media
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JANUARY 28, 2020
Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers.
How to Drive More Revenue with NPS, CSAT, and CES
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APRIL 20, 2020
Join GetFeedback and TEDx speaker Jeannie Walters in this on-demand webinar, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue. . Webinars
What is the Difference Between Digital Experience and CX?
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MARCH 10, 2020
The relationship between digital experience and CX explained. We break down the role DX plays in CX and why it matters for brands who want to grow in the experience economy. Articles
Free CSAT Calculator
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FEBRUARY 1, 2020
Use our interactive calculator to measure your Customer Satisfaction Score (CSAT) and its impact on ROI. Tools
Best Practices to Prove the Business Value of CX
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JULY 26, 2020
CustomerThink report that shows how to develop an ROI strategy for your CX program. Guides
How to Prove the ROI of Your CES Efforts
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FEBRUARY 27, 2020
So you’ve taken the time to listen to customers in order to understand the experience they’re having with your brand. Articles
3 Skills Required To Be an Effective CX Leader, From Our VP of CX
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APRIL 28, 2020
Christine Rimer, VP of Customer Experience & Advocacy at SurveyMonkey, shares the top 3 skills you need to succeed based on insights from our recent CX peer survey. Articles
How to Run a Cross-Functional CX Program
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APRIL 28, 2020
The four key elements you need to implement for a successful cross-functional customer experience program. Guides
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