How to Calculate Your Net Promoter Score (NPS)
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AUGUST 23, 2020
NPS calculation formula and interpretation of data. Articles
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AUGUST 23, 2020
NPS calculation formula and interpretation of data. Articles
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FEBRUARY 10, 2021
Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results. Product & News
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DECEMBER 16, 2020
COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders. Articles
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NOVEMBER 30, 2020
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions. Guides
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.
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NOVEMBER 11, 2020
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space. Articles
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AUGUST 31, 2020
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic. Guides
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JANUARY 13, 2021
20 essential customer loyalty survey questions and surveying best practices. Guides
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FEBRUARY 21, 2021
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience. Guides
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JANUARY 21, 2021
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it. Webinars
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
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FEBRUARY 4, 2021
Three ways to prove the return on investment of your ecommerce feedback program. Articles
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FEBRUARY 18, 2021
Everything you need to know about the NPS question, its history, and how to use it. Guides
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FEBRUARY 18, 2021
The ultimate guide for using VoC surveys to improve the customer experience. Guides
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JANUARY 19, 2021
Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience. Guides
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
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NOVEMBER 1, 2020
How to provide the best customer service and support during this unprecedented holiday season. Guides
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DECEMBER 14, 2020
Simplifying CX YouTube series video highlighting 2021 CX predictions. Videos
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FEBRUARY 15, 2021
Everything you need to know about using a Likert scale, from advantages to best practices and examples. Guides
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JANUARY 10, 2021
Top tips to provide better service that’ll benefit your business and your customers. Guides
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
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NOVEMBER 8, 2020
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience. Guides
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FEBRUARY 10, 2021
SurveyMonkey's CX leaders share trends and advice for providing support at scale. Articles
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AUGUST 15, 2020
A look into how the way we're wired impacts employees' perception of work and satisfaction. Articles
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JULY 25, 2020
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience. Articles
Advertiser: ZoomInfo
Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!
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JANUARY 3, 2021
Ten essential elements product managers need to build an agile customer feedback program. Guides
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AUGUST 4, 2020
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind. Product & News
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FEBRUARY 4, 2021
Recommendations for getting finance alignment and support to meet your CX goals in 2021. Articles
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AUGUST 30, 2020
A look into the impact that corporate values can have on employee experience. Articles
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Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.
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AUGUST 2, 2020
How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line. Guides
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DECEMBER 7, 2020
Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo. Customer Stories
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JANUARY 31, 2021
Simplifying CX Youtube series episode on the three most important UX metrics and how to measure them. Videos
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JULY 19, 2020
Three ways for CX and Product teams to work better together in optimizing the customer experience. Articles
Speaker: Carrie Melissa Jones; Founder, Gather Community Consulting
Successful communities demand much more attention than most organizations predict. Join Carrie Melissa Jones, Founder of Gather Community Consulting for this webinar about the right way and the wrong way to approach community building.
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JANUARY 12, 2021
Become a CSAT expert with our comprehensive 4-week email course. Tools
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