The CX leader handbook
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APRIL 11, 2022
Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.
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APRIL 11, 2022
Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.
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MARCH 24, 2021
Goals can improve your overall customer service, customer retention, employee experience, and more.
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity
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MARCH 3, 2021
Positive customer relationships are crucial to the success of your company. Here's why.
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MARCH 6, 2022
A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.
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FEBRUARY 23, 2022
The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.
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FEBRUARY 21, 2021
Everything you need to know about the customer service experience and how to optimize it.
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FEBRUARY 8, 2021
How to conduct customer success surveys to improve retention and satisfaction.
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JANUARY 31, 2022
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
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JANUARY 27, 2022
CX expert shares commentary on the CX profession in 2022, including salary and compensations, different team structures, unique skill sets, and common challenges.
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DECEMBER 9, 2020
Everything you need to know about using microsurveys to improve your product and customer experience.
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NOVEMBER 29, 2020
Ensure that your company is creating incredible experiences for every customer by employing a customer-centric approach.
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NOVEMBER 24, 2020
Ask these employee satisfaction questions to improve your employee experience.
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AUGUST 25, 2016
Customers want personalized experiences with companies. Omni-channel customer support improves the customer experience one ticket at a time.
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SEPTEMBER 1, 2016
Happy customers become the repeat buyers who keep your business alive. Here are 5 reasons you should constantly monitor your customer satisfaction metrics.
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SEPTEMBER 20, 2016
When we (a survey company) discovered the flaws in our first CSAT surveys, we set out to find a reliable formula for measuring customer satisfaction.
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SEPTEMBER 23, 2016
Customer satisfaction surveys reveal customer preferences, top reasons for churn, and opportunities to improve processes company-wide.
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FEBRUARY 23, 2017
Measuring customer service quality with Salesforce is crucial, and you can do it seamlessly with a case closed CSAT survey workflow in Service Cloud.
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APRIL 26, 2017
We created Custom Notifications to help you get feedback in the right hands immediately, so your team can close the loop faster.
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AUGUST 23, 2017
The support experience is made up of small interactions that leave big impressions. Here are 4 customer support touchpoints that might need your attention.
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SEPTEMBER 15, 2017
Customers want consistent, positive experiences from brands, no matter the time or place. Here are 4 ways to keep up with rising customer expectations.
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MAY 31, 2021
Actionable insight to uplevel your approach to gaining leadership buy-in for your customer experience program.
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JUNE 1, 2021
Actionable insight to uplevel your use of customer journey maps and optimize the experience at every touchpoint.
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JUNE 1, 2021
Actionable insight to uplevel and transform your employee experience program.
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JULY 6, 2020
How to collect customer feedback and take action to improve the user experience of your website.
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JULY 7, 2020
Everything you need to know to collect, analyze, and act on product feedback to continue innovating.
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JULY 21, 2020
Learn everything you need to know about effectively deploying an employee engagement survey.
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JUNE 27, 2021
How to use a customer experience maturity model to assess the current state of CX in your business, diagnose areas that need improvement, and guide your experience strategy.
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JUNE 23, 2021
Learn about mobile app surveys, including benefits and types, and how they help you collect customer feedback and optimize your mobile experience.
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JUNE 21, 2021
Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.
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JUNE 16, 2021
Simplifying CX YouTube series episode on how to become customer-centric.
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MAY 26, 2020
Vincent Wermus, Directeur Produit, nous explique pourquoi il a choisi d’implémenter une solution Voix du Client au moment de la refonte du site Travaux.com.
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MAY 20, 2021
PUMA revamped their digital customer journey with GetFeedback to improve their online experience and increase revenue. Learn how you can implement GetFeedback today!
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MAY 19, 2021
Why employee NPS surveys are valuable for your business and how they can help provide an accurate measurement of employee satisfaction.
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MAY 19, 2021
An overview of customer care the role it plays in the overall customer experience.
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MAY 13, 2021
How CX leaders embark on the journey of asking, listening, and acting on customer insights.
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MAY 10, 2021
Learn why transactional NPS surveys are valuable for your business and when it’s appropriate to use them.
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MAY 5, 2021
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
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JANUARY 26, 2021
Carrefour setzt mit VoC auf die Stimme des Kunden, um die Kundenerfahrung kontinuierlich zu verbessern und seine Kundenorientierung zu stärken.
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JANUARY 9, 2021
Summary text of the test post for localization.
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APRIL 25, 2021
Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy.
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JULY 19, 2019
Die Stimme des Kunden (Voice of the Customer, VoC) ist die zentrale Grundlage eines jeden erfolgreichen Kundenerlebnisprogramms.
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JANUARY 6, 2020
Les cartographies des parcours client B2B et B2C ne sont pas identiques. Découvrez comment optimiser l’expérience client dans votre secteur d’activité.
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MARCH 7, 2021
We talk with Mike Cancel, user support operations manager at Pandora—the largest streaming music provider in the US—about his career in the customer experience space.
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FEBRUARY 15, 2021
Everything you need to know about using a Likert scale, from advantages to best practices and examples.
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