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How to Calculate Your Net Promoter Score (NPS)
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AUGUST 23, 2020
NPS calculation formula and interpretation of data. Articles
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GetFeedback simplifies CX for Salesforce customers with a new integration and a new app
GetFeedback
MAY 5, 2021
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce. Product & News
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7 tips for designing a seamless checkout funnel
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MARCH 2, 2021
How to enhance your digital checkout funnel and increase conversion rates. Articles
How to get your CCXP credentials
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MAY 6, 2021
Learn what the CCXP is, why it matters, and how to get it. Guides
Why Is Patient Engagement Important? | Frontline Group
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.
CX vs. UX
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APRIL 22, 2021
A detailed explanation of the different between customer experience and user experience. Articles
5 customer experience trends to watch for in 2021
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NOVEMBER 30, 2020
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions. Guides
How to Implement a Post-Purchase Survey to Boost Ecommerce Sales
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MAY 28, 2020
The 8 steps to creating a successful post-purchase survey plan. Articles
Interview with CX Ambassador Matthew Phillip
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NOVEMBER 11, 2020
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space. Articles
How to Deliver a Seamless Customer Experience in the New Normal
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AUGUST 31, 2020
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic. Guides
How Call Lifecycle Details Help Increase Customer Satisfaction
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
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What Are Customer Touchpoints?
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JANUARY 19, 2021
Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience. Guides
How CX design can power your CX strategy
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APRIL 25, 2021
Learn why CX design is a critical component of creating great customer experiences and why you need a CX strategy. Guides
How to Bridge the CX Gap Across the Organization
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JULY 15, 2020
A Frost & Sullivan executive summary on how to bridge the CX gap that is prevalent across so many organizations today. Articles
How to Bridge the Gap for CX Across the Organization
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JULY 6, 2020
Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments. Guides
6 Ways to Secure (More Of) a Budget for Your Customer Education Program
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
How to respond to positive and negative feedback
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APRIL 22, 2021
Best practices for collecting and responding to both positive and negative customer feedback. Articles
Shopping cart abandonment
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APRIL 21, 2021
Simplifying CX YouTube series episode on how to battle shopping cart abandonment. Videos
5 Ways Support Teams Can Prepare for the COVID-19 Holiday Rush
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NOVEMBER 1, 2020
How to provide the best customer service and support during this unprecedented holiday season. Guides
Interview With CX Ambassador Corrina Owens
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JULY 6, 2020
Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space. Articles
The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
The Complete Guide to User Experience Metrics
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JULY 4, 2020
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts. Guides
Customer loyalty survey questions
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JANUARY 13, 2021
20 essential customer loyalty survey questions and surveying best practices. Guides
What is Customer Experience Management?
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MARCH 30, 2021
How CXM helps increase customer satisfaction, loyalty, and brand advocacy while cutting costs. Guides
Master Net Promoter Score (NPS) in one month
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JANUARY 26, 2021
Become an NPS expert with our comprehensive 4-week email course. Tools
The Best Sales Forecasting Models for Weathering Your Goals
Advertiser: ZoomInfo
Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!
Customer satisfaction survey questions
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MARCH 28, 2021
Your guide to all things customer satisfaction, from measuring CSAT to example questions and best practices. Guides
14 motivational customer satisfaction quotes
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FEBRUARY 21, 2021
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience. Guides
How to deliver the best mobile user experience
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NOVEMBER 8, 2020
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience. Guides
What is Learned Helplessness and How Does it Hurt Employee Experience?
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AUGUST 15, 2020
A look into how the way we're wired impacts employees' perception of work and satisfaction. Articles
Customer Perceptions of the Community Experience
Speaker: Mike Ellis, Vanilla Forums Marketing Manager
What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. Join us on May 26th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Mike will walk you through this research and guide you on community usage in terms of the most valued customer experience aspects.
Stepping up your organization’s CX Maturity: 4 takeaways from our CX leader roundtable
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MARCH 1, 2021
Best practices, pitfalls, and next steps for leveraging a CX maturity model at your organization. Articles
Customers say the darndest things
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JANUARY 21, 2021
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it. Webinars
2021 CX predictions
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DECEMBER 14, 2020
Simplifying CX YouTube series video highlighting 2021 CX predictions. Videos
Bridging the Gap Between Marketing and CX
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JULY 25, 2020
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience. Articles
Customer Engagement Is a Two-Way Street
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Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.
How to Build a Multi-Skilled CX Team
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MAY 3, 2020
The top 9 skill sets you need in your core customer experience team in order to succeed. Articles
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