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How to Calculate Your Net Promoter Score (NPS)
GetFeedback
AUGUST 23, 2020
NPS calculation formula and interpretation of data. Articles
GetFeedback
Announcing GetFeedback’s integration with Salesforce Commerce Cloud
GetFeedback
FEBRUARY 10, 2021
Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results. Product & News
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Customer experience in 2021: Which trends are here to stay, according to top CX leaders
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DECEMBER 16, 2020
COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders. Articles
5 customer experience trends to watch for in 2021
GetFeedback
NOVEMBER 30, 2020
How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions. Guides
Why Is Patient Engagement Important? | Frontline Group
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.
Interview with CX Ambassador Matthew Phillip
GetFeedback
NOVEMBER 11, 2020
Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space. Articles
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How to Deliver a Seamless Customer Experience in the New Normal
GetFeedback
AUGUST 31, 2020
How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic. Guides
Customer loyalty survey questions
GetFeedback
JANUARY 13, 2021
20 essential customer loyalty survey questions and surveying best practices. Guides
14 motivational customer satisfaction quotes
GetFeedback
FEBRUARY 21, 2021
From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience. Guides
Customers say the darndest things
GetFeedback
JANUARY 21, 2021
Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it. Webinars
How Call Lifecycle Details Help Increase Customer Satisfaction
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
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How to prove the ROI of digital customer feedback
GetFeedback
FEBRUARY 4, 2021
Three ways to prove the return on investment of your ecommerce feedback program. Articles
NPS question guide
GetFeedback
FEBRUARY 18, 2021
Everything you need to know about the NPS question, its history, and how to use it. Guides
What is a Voice of the Customer survey?
GetFeedback
FEBRUARY 18, 2021
The ultimate guide for using VoC surveys to improve the customer experience. Guides
What Are Customer Touchpoints?
GetFeedback
JANUARY 19, 2021
Identify customer touchpoints, map out a complete customer journey, and optimize the customer experience. Guides
6 Ways to Secure (More Of) a Budget for Your Customer Education Program
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
5 Ways Support Teams Can Prepare for the COVID-19 Holiday Rush
GetFeedback
NOVEMBER 1, 2020
How to provide the best customer service and support during this unprecedented holiday season. Guides
2021 CX predictions
GetFeedback
DECEMBER 14, 2020
Simplifying CX YouTube series video highlighting 2021 CX predictions. Videos
What is a Likert scale and how to use it
GetFeedback
FEBRUARY 15, 2021
Everything you need to know about using a Likert scale, from advantages to best practices and examples. Guides
23 customer service tips to provide great experiences
GetFeedback
JANUARY 10, 2021
Top tips to provide better service that’ll benefit your business and your customers. Guides
The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
How to deliver the best mobile user experience
GetFeedback
NOVEMBER 8, 2020
Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience. Guides
6 tips for building better customer relationships at scale in 2021
GetFeedback
FEBRUARY 10, 2021
SurveyMonkey's CX leaders share trends and advice for providing support at scale. Articles
What is Learned Helplessness and How Does it Hurt Employee Experience?
GetFeedback
AUGUST 15, 2020
A look into how the way we're wired impacts employees' perception of work and satisfaction. Articles
Bridging the Gap Between Marketing and CX
GetFeedback
JULY 25, 2020
Nine ways for CX and Marketing teams to work better together in optimizing the customer experience. Articles
The Best Sales Forecasting Models for Weathering Your Goals
Advertiser: ZoomInfo
Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!
The product manager’s CX handbook
GetFeedback
JANUARY 3, 2021
Ten essential elements product managers need to build an agile customer feedback program. Guides
A New User Interface to Simplify CX
GetFeedback
AUGUST 4, 2020
We’re excited to announce a brand new user interface (UI) thoughtfully designed with our customers in mind. Product & News
Riding the wave: Advice from finance to maximize the impact of your CX program
GetFeedback
FEBRUARY 4, 2021
Recommendations for getting finance alignment and support to meet your CX goals in 2021. Articles
Corporate Values: Do They Help or Hurt Employee Experience?
GetFeedback
AUGUST 30, 2020
A look into the impact that corporate values can have on employee experience. Articles
Customer Engagement Is a Two-Way Street
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Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.
The Ultimate Guide to Employee Experience
GetFeedback
AUGUST 2, 2020
How to run a successful employee experience (EX) program that also empowers teams to provide better CX and improve the bottom line. Guides
Mylo drives positive customer experience with GetFeedback
GetFeedback
DECEMBER 7, 2020
Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo. Customer Stories
Top UX metrics you should be using
GetFeedback
JANUARY 31, 2021
Simplifying CX Youtube series episode on the three most important UX metrics and how to measure them. Videos
Bridging the Gap Between Product and CX
GetFeedback
JULY 19, 2020
Three ways for CX and Product teams to work better together in optimizing the customer experience. Articles
The Executive's Guide to Building a Community Team
Speaker: Carrie Melissa Jones; Founder, Gather Community Consulting
Successful communities demand much more attention than most organizations predict. Join Carrie Melissa Jones, Founder of Gather Community Consulting for this webinar about the right way and the wrong way to approach community building.
Master Customer Satisfaction Score (CSAT) in one month
GetFeedback
JANUARY 12, 2021
Become a CSAT expert with our comprehensive 4-week email course. Tools
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