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The CX leader handbook

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Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.

Handbook 369
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How to create and measure customer service goals

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Goals can improve your overall customer service, customer retention, employee experience, and more.

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Why building positive customer relationships is so important

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Positive customer relationships are crucial to the success of your company. Here's why.

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How to scale personalized customer experiences

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A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.

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COVID-19 has forever changed CX. Here’s how

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The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.

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What is customer service experience?

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Everything you need to know about the customer service experience and how to optimize it.

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Improve your company’s customer success team with these surveys

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How to conduct customer success surveys to improve retention and satisfaction.