Astea Partners with YASH Technologies


Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. YASH will help drive the implementation and adoption of Astea’s best-of-breed field service management solution. HORSHAM, PA (June 19, 2019) — Astea International Inc.,

Field Service Management Solutions for Stronger Staff and Customer Experiences


Customers and staff are arguably the two most important assets of any business. Your customers oil the wheels of revenue and profit. Your staff makes them turn.

Artificial Intelligence Gets Real in Field Service


Deliver Smarter Service Through Artificial Intelligence. Artificial Intelligence (AI) is not a foreign concept in field service. In fact, it has been around since the 1950s. Until recently, thought leadership and market outlook reports about AI were predominantly forward thinking.

What’s the Best FSM Software for Your Organization?


Choosing the right field service management (FSM) solution can be complex and challenging.

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

How to Empower Your Employees to Satisfy Your Customers


It’s not surprising that keeping your current customers happy is less costly than attracting new ones. More field service organizations (FSOs) are realizing the importance of delivering experiences that differentiate in today’s competitive market.

How Service Management Software Benefits Your Company’s Growth


The Right Field Service Management Solution Yields Long-Term, Recurring ROI. As the field service industry becomes more competitive, field service organizations (FSOs) like yours must create profitable revenue growth.

Is customer satisfaction really a KPI?


Customer Satisfaction is often quoted as being an important KPI for any business. While it is undoubtedly important, is it really a KPI? In this post from Steve Scott, Astea’s Managing Director – Asia Pacific , we consider how businesses can improve upon customer satisfaction.

Improve Parts Planning With Field Service Management Software


Bring Your Field Operations and Supply Chain into Closer Alignment. In our industry’s past, field service management and parts planning used to be relatively simple. The same technician visited the same customer sites to fix the same equipment for years.

How to Design Your Field Service Management KPIs


As the field service industry adjusts to evolving market preferences, a changing workforce, and increased technology adoption, service delivery is shifting from break-fix models to outcome-based service and guaranteed uptime.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Alliance Warehouse Edge: Best-in-Class Warehouse Management Software


In today’s field service industry, customers can choose from many providers. They expect their needs to be met quickly, professionally, and at a reasonable cost.

Field Service Management Technology For Better Business Outcomes


See how IoT, Big Data, AR and AI drive better service results for today’s service leaders.

Astea International Introduces Alliance Enterprise™ Spring 2019 Version Release


Astea to showcase its updated field service management and mobility platform at Field Service Palm Springs April 23 – 26. HORSHAM, PA (April 16, 2019) — Astea International Inc.,

Astea International Sponsors Field Service Summit UK 2019


Astea to Hold Roundtable on How Service Leaders are Adapting to the Changing World of Field Service. HORSHAM, PA (March 27, 2019) — Astea International Inc.,

The Changing Role of CX Testing in Digital Transformation

Speaker: Diego Lo Giudice and Chad Hendren

With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. Register now for this webinar and hear from Cyara and their guest speaker, Diego Lo Giudice of Forrester, how testing and QA practices are changing to enable and accelerate digital transformation.

How Your FSO Can Work Toward Outcomes as a Service (OaaS)


Field service customers increasingly demand guaranteed uptime and asset reliability, so the industry is shifting to outcomes as a service (OaaS) profit models.

Keys to Getting and Keeping Millennials as Field Technicians


As baby boomers retire in larger numbers every year, service companies are scrambling to avoid a serious talent shortage. In a recent poll of 42,000 employers, 40% reported difficulty filling field technician roles.

FSM Technologies for a Stronger Customer Experience


In an age of abundant consumer choice and instant communication, creating effortless customer experiences is crucial to your business’ health.

Astea & Baxter Planning Partner to Deliver Integrated FSM & Service Parts Planning


The integrated solution will offer large, complex service organizations managing parts in multi-echelon logistics networks a cohesive approach to field service management and service parts planning. HORSHAM, PA (April 9, 2019) — Astea International Inc.,

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

Astea to Present at the Stifel 2019 Cross Sector Insight Conference


Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. HORSHAM, PA (June 7, 2019) — Astea International Inc.,

[VIDEOS] Aberdeen State of Service 2019


3 Building Blocks Separating Best-in-Class Field Service Organizations from The Rest. Service organizations are racing to compete with best-in-class service leaders. But becoming a preeminent leader is challenging for many field service organizations.

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Field Service Palm Springs 2019 Recap


Every year, hundreds of top cross-industry service, support, and customer success leaders gather in Palm Springs for the biggest field service conference of the year hosted by Field Service USA.

Machine Learning and Field Service Management in Practice


Read Astea’s whitepaper on machine learning and artificial intelligence and how it will impact the field service management industry. By Liron Marcus. A few months ago, my six year old son saw me working on my thesis and asked me what I was writing about.

Why Conversational AI Is Key to Customer Service in the Customer Experience Era

In today’s hyper-competitive market, every business must become a customer experience-first business. Customer satisfaction has become more important than price or any individual feature. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.

[WEBINAR] Astea Client NSC Global Wins More Deals With Alliance Enterprise


Learn how a global IT services provider delivers more customer value through scheduling optimization. As your field service organization (FSO) becomes more complex, are you challenged with integration gaps between your software systems?

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Prep for the UK Field Service Summit—Review Management Software Benefits


Giving good service is no longer enough. Consumers also demand a fulfilling experience. This reality defines today’s experience economy. To remain competitive, field service businesses must extend their value offering by delivering reliable service and delighting customers.

Astea Sponsors Total Facilities 2019 in Sydney


Visit Astea’s Asia-Pacific team at Total Facilities 2019 where industry professionals showcase leading innovation and thinking for driving efficiency and productivity through world-class FM.

[ON-DEMAND WEBINAR] A Cohesive Approach to FSM & Service Parts Planning


Watch the on-demand webinar now to see how organizations can achieve optimal inventory stock level and meet SLAs through the integrated field service management and service parts planning solution from Astea and Baxter Planning.

Optimizing Customer Experience Data to Drive Business Success

Digital CX is an established practice. It’s time to focus on brick-and-mortar! This eBook covers the impact of CX on location-based businesses and best practices on how feedback is collected and data analytics are turned into insights that drive actionable improvements. Discover new ideas to fuel your business’s top and bottom line!

Aberdeen On-Demand Webinar | State of Service 2019


Watch the Aberdeen on-demand webinar ‘State of Service 2019’ to learn what it takes to be a best-in-class service leader.

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What Is Field Service Management Software?


Field service management (FSM) software is designed to help businesses manage their staff and resources deployed in the field. Beyond staff and resource management, field service management solutions should improve customer service and the overall customer experience.

[WHITEPAPER] CFO’s Guide to FSM Software


See how a field service management solution can provide a long-term, recurring return on investment for your organization. As field service competition gets heated, field service organizations (FSOs) are tasked with creating not just revenue growth but profitable revenue growth.

Medical Field Service Equipment—Trends and Tech Adoption Report


Astea and WBR Insights team up to study how field service medical device organizations in the medical device industry use FSM software. Properly maintained and serviced medical equipment is vital to the healthcare industry.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

[WHITEPAPER] Best-of-Breed vs. ERP for Field Service


See how best-of-breed software solutions help modern field service organizations differentiate and gain a competitive edge. Field service is no longer just a cost center but rather a competitive differentiator.