Astea International Named Top Performer in the Summer 2019 FSM Software Customer Success Report


Positive customer ratings and user reviews earn Astea the Top Performer ranking from FeaturedCustomers. HORSHAM, PA (August 15, 2019) — Astea International Inc.,

Is customer satisfaction really a KPI?


Customer Satisfaction is often quoted as being an important KPI for any business. While it is undoubtedly important, is it really a KPI? In this post from Steve Scott, Astea’s Managing Director – Asia Pacific , we consider how businesses can improve upon customer satisfaction.

Meet Astea at the Smarter Services™ Symposium in Chicago


This year’s Smarter Services™ Symposium leadership conference , September 16-18 in Chicago, will bring together more than 250 manager and VP-level service leaders to share and learn from one another’s executive leadership experiences.

Astea Company Picnic 2019


At Astea, we are all about bringing our employees together! On June 28th, employees from our Horsham, PA location gathered at Lukens Park for a day of food, drinks, networking and fun.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

State of Service 2019: Field Service Evolution Focused on Customer Satisfaction


Focusing on the customer. It sounds like a pretty straightforward concept. There’s even a whole host of sayings about it, like “the customer comes first” or “the customer is always right”.

Artificial Intelligence Gets Real in Field Service


Deliver Smarter Service Through Artificial Intelligence. Artificial Intelligence (AI) is not a foreign concept in field service. In fact, it has been around since the 1950s. Until recently, thought leadership and market outlook reports about AI were predominantly forward thinking.

Astea Partners with YASH Technologies


Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. YASH will help drive the implementation and adoption of Astea’s best-of-breed field service management solution. HORSHAM, PA (June 19, 2019) — Astea International Inc.,

Field Service Management Solutions for Stronger Staff and Customer Experiences


Customers and staff are arguably the two most important assets of any business. Your customers oil the wheels of revenue and profit. Your staff makes them turn.

Meet Astea at Field Service Amelia Island 2019


Astea’s North America team is proud to sponsor and participate in WBR’s Field Service Amelia Island 2019 on August 19-21 in Amelia Island, FL.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

Astea International Sponsors Field Service Amelia Island 2019


Astea showcases its new integrated field service management and Internet of Things solution at Booth #200. Amelia Island, FL (August 16, 2019) — Astea International Inc.,

How the Right FSM Solution Can Help You Be Best-in-Class


“The customer comes first.” “The The customer is always right.” These often heard slogans nod to the importance of customer satisfaction. But the field service industry hasn’t always been customer-centered.

How Service Management Software Benefits Your Company’s Growth


The Right Field Service Management Solution Yields Long-Term, Recurring ROI. As the field service industry becomes more competitive, field service organizations (FSOs) like yours must create profitable revenue growth.

Aberdeen Whitepaper | State of Service 2019


Mobile Technologies Drive Field Service Success. Welcome to the new era of service. It’s a time of changing trends – both in emerging technologies and service delivery.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

How Integrated Solutions Yield Superior Medical Device Field Servicing


Physicians, hospitals, and patients call on medical device service organizations to keep equipment functioning properly and safely.

[WHITEPAPER] 5 Future-Proof Capabilities Your FSM Platform Should Have


Deliver on Future Service by Investing in a Smart FSM Solution Today. The future of service is here. Customers no longer expect effective service – they demand next-level capabilities that provide convenience and business intelligence on the value they are receiving.

[WHITEPAPER] CFO’s Guide to FSM Software


See how a field service management solution can provide a long-term, recurring return on investment for your organization. As field service competition gets heated, field service organizations (FSOs) are tasked with creating not just revenue growth but profitable revenue growth.

Alliance Warehouse Edge: Best-in-Class Warehouse Management Software


In today’s field service industry, customers can choose from many providers. They expect their needs to be met quickly, professionally, and at a reasonable cost.

A New Segmentation Model for Customer Onboarding

A great customer onboarding program is a proactive and meaningful way to make a lasting impact on customer engagement, retention, and expansion. In this eBook, Skilljar will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

What’s the Best FSM Software for Your Organization?


Choosing the right field service management (FSM) solution can be complex and challenging.

Astea International Introduces Alliance Enterprise™ Spring 2019 Version Release


Astea to showcase its updated field service management and mobility platform at Field Service Palm Springs April 23 – 26. HORSHAM, PA (April 16, 2019) — Astea International Inc.,

What Is Field Service Management Software—And Why Do You Need It?


Does your company want to…. Manage the technicians and engineers you send out on service calls more efficiently so you can expand your customer base? Ensure you earn consumers’ repeat business by improving customer service and establishing yourself as a leader in your industry?

Astea and YASH Expand Integrated Field Service Solutions’ Reach


Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. YASH will drive implementation and adoption of Astea’s integrated solutions for field service management throughout North America.

How to Make the Transition to Customer Service Outsourcing

Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.

You’re feeling the pressure of keeping your employees engaged and improving your customer experience, but you’re not sure if you’re ready or even know how to make a smooth transition to a contact center. Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level.

Astea International Sponsors Field Service Summit UK 2019


Astea to Hold Roundtable on How Service Leaders are Adapting to the Changing World of Field Service. HORSHAM, PA (March 27, 2019) — Astea International Inc.,

Field Service Management Technology For Better Business Outcomes


See how IoT, Big Data, AR and AI drive better service results for today’s service leaders.

How to Empower Your Employees to Satisfy Your Customers


It’s not surprising that keeping your current customers happy is less costly than attracting new ones. More field service organizations (FSOs) are realizing the importance of delivering experiences that differentiate in today’s competitive market.

How to Design Your Field Service Management KPIs


As the field service industry adjusts to evolving market preferences, a changing workforce, and increased technology adoption, service delivery is shifting from break-fix models to outcome-based service and guaranteed uptime.

Personalized Customer Experience with All-In-One Voice, Video, Chat, Contact Center

Reliable communications are mission critical in today’s business environment. Customers are increasingly selective, and companies compete on the customer experience. Incorporating integrated communications as a key component is driving high returns.

AI in Service Management Is Here to Make New Winners and Losers


Artificial intelligence (AI) was once the stuff of science fiction. But today, AI in service management is making service delivery smarter and more efficient. Over the last four years, enterprise AI implementation grew 270%, according to Gartner’s 2019 CIO Survey.

Best-of-Breed vs. ERP Field Service Solutions: What’s the Difference?


Today’s field service customers want personalized, consistent experiences. Simply providing traditional functions like work order management and call center customer service no longer suffice.

Keys to Getting and Keeping Millennials as Field Technicians


As baby boomers retire in larger numbers every year, service companies are scrambling to avoid a serious talent shortage. In a recent poll of 42,000 employers, 40% reported difficulty filling field technician roles.

You’ll Want to Find Us at Field Service Amelia Island Conference 2019


The 17th annual Field Service Conference at Amelia Island , Florida is quickly approaching! The event brings together hundreds of the field service industry’s most senior-level executives.

The Definitive Guide to Customer Education Metrics

As you build and scale your customer education program, the right data can help you identify patterns, make evidence-based decisions, and adapt strategy to meet business goals. In this eBook, Skilljar will share the data and metrics best practices that have helped their customers meet program goals and communicate business impact.

Improve Parts Planning With Field Service Management Software


Bring Your Field Operations and Supply Chain into Closer Alignment. In our industry’s past, field service management and parts planning used to be relatively simple. The same technician visited the same customer sites to fix the same equipment for years.