Alida

MAY 5, 2021

In July 2017, the Pennsylvania Lottery launched the Pennsylvania Lottery Insiders online research community powered by Alida (formerly Vision Critical).

Retail 130

Retail Groups Feedback Engagement 130

Alida

MAY 3, 2021

Companies that implement voice-of-employee (VoE) programs are usually in it to improve the employee experience (EX). Employee Experience

How To 130

How To Company Employee Experience 130

Alida

APRIL 30, 2021

We’re less than a week away from Alida Activate and we couldn’t be more excited to connect with hundreds of customer experience professionals from around the world and support them on their transformation journey to CX excellence. If you haven’t registered , it’s not too late!

Customer Experience Professionals 130

Customer Experience Professionals Connections Tools Customer Experience 130

Alida

APRIL 27, 2021

The excitement in the air is palpable. It feels a bit like a marathon where you know you still have miles and miles to go, but you have a tailwind and you’re drafting behind some strong runners. But the thing is, a marathon has a finish line at exactly 26.2 miles from the start.

Customers 130

Customers Customer Experience 130

Advertiser: Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Engagement

Alida

APRIL 26, 2021

PodPlays® is a family-friendly audio drama podcast with a mission to discover Nashville’s next country hits. In order to provide the best content for listeners and their families, PodPlays needed to know who their listeners were, and what content would keep them coming back for more.

Industry 130

Industry Feedback Entertainment User Experience 130

Alida

APRIL 20, 2021

New competitors popping up, alongside industry titans expanding into new markets, make the competition for share of wallet more crowded than ever. But with customers at their spending limit, companies looking to grow without overburdening customers are faced with a tough question—how do I stand out?

Entertainment 130

Entertainment Marketing Industry Company 130

Alida

DECEMBER 10, 2020

At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to continue to help brands deeply understand their customers AND make it easier for them to manage the end-to-end customer experience.

Innovation 191

Innovation Leadership Brands Management 191

Alida

APRIL 14, 2021

If the constantly changing state of the healthcare industry has left you reeling, you’re not alone. There’s no doubt about it: The pandemic has been a major stressor for the healthcare community. But, in many ways, it has only accelerated shifts that were already inevitable.

Industry 130

Industry Customer Experience Healthcare Customers 130

Alida

APRIL 12, 2021

If your company provides CX solutions, research & insights services, marketing services, or a technology platform, there are two things you need to know about Alida. Customer Experience Tech Industry

Company 130

Company Technology Marketing Industry 130

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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Customer Satisfaction

Alida

APRIL 8, 2021

Group Nine Media is a leading digital media company with many highly visible, category-leading brands in its portfolio, which include Thrillist , The Dodo , NowThis , POPSUGAR , and Seeker.

Groups 130

Groups Entertainment Video Consumers 130

Alida

SEPTEMBER 26, 2018

In a landscape full of disruption, growing your business could take a backseat to hedging your risks. New competitors can sprout when you least expect it, and choosing a growth strategy that fits your business model can be risky. At the same time, there are several strategies you can follow to grow your business, even when disruption abounds. But before you can grow, you need to keep a pulse on your customers.

Customer Insights 329

Customer Insights How To ROI Marketing 329

Alida

APRIL 1, 2021

The streaming media market is, at times, a tale of contrasts. On one hand, the market is booming: According to MarketsandResearch, the global streaming media market is on pace to expand at a 23.2% compound annual growth rate (CAGR) between 2021 and 2025.

Entertainment 130

Entertainment Marketing Study How To 130

Alida

MARCH 29, 2021

A video survey is a qualitative research survey with one or more embedded video questions. Customer Engagement

Video 130

Video Survey Customer Engagement Engagement 130

Advertiser: Skilljar

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

ROI

Alida

MARCH 24, 2021

The digital revolution offers incredible opportunities for credit unions, community banks, and retail banks to deliver better customer experiences , increase engagement, and build lasting relationships.

Banking 130

Banking Metrics Retail Tools 130

Alida

MARCH 22, 2021

WPS Health Solutions is a not-for-profit health insurance provider with a footprint that extends across the United States. Over its 75-year history, WPS has grown from a regional player in the Wisconsin market to become a leading force in the U.S. health insurance sector.

Insurance 130

Insurance Marketing Company Customer Experience 130

Alida

MARCH 19, 2021

The tech industry is an incredibly competitive market, filled with global juggernauts and disruptive innovators jostling for customers’ dollars. To thrive in this crowded landscape, you need to establish key differentiators that set you apart from the rest of the pack. Customer Experience

Industry 130

Industry Innovation Marketing Customer Experience 130

Alida

MARCH 17, 2021

Ventura Foods provides high-quality ingredients and food products to both restaurants and grocery stores across the United States and Canada.

Customer Insights 130

Customer Insights Consumers Marketing Customers 130

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

Meeting

Alida

MARCH 11, 2021

We’ve partnered with Crack the Customer Code to bring valuable resources and discussion to the CXM community.

Customer Centricity 130

Customer Centricity Resources Brands Customers 130

Alida

JUNE 30, 2020

A Q&A with Crystal Miceli, Vice President and Head of Product Management. Customer Experience NPS CX

NPS 194

NPS Management Customer Experience Customers 194

Alida

MARCH 8, 2021

Given the theme of 2021's International Women's Day campaign: #ChooseToChallenge, Alida is choosing to take a stand to challenge gender bias and inequality

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130

Alida

MARCH 5, 2021

Though considered a niche category by some, luxury goods—including high-end fashions, accessories, footwear, and beauty products—are a hot commodity. The global pandemic may have impacted how consumers buy luxury goods, but the market is still growing. According to McKinsey & Co.,

Retail 130

Retail Fashion Feedback Financial 130

Advertiser: ZoomInfo

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Sales

Alida

AUGUST 4, 2020

A Q&A with Crystal Miceli, Vice President of Products. Q: Don't companies have enough data now in existing systems to know how customers feel without asking with an NPS survey?

Survey 182

Survey System Data NPS 182

Alida

FEBRUARY 26, 2021

At the La Fleur's Lottery Conclave and Interactive Summit, over 150 lottery organizations, gaming vendors, agencies and research partners gathered for three days to discuss the most pressing issues facing the billion-dollar lottery business.

Industry 130

Industry Feedback Conference Interaction 130

Alida

APRIL 22, 2020

It is in the difficult times when we see the best in people and the best in community. Best Practices Insight Communities

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198

Alida

JUNE 2, 2020

The events of the past week have been difficult to process and put into words.

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191

Speaker: Mike Ellis, Vanilla Forums Marketing Manager

What do your customers actually want? In a land of ever-changing customer behaviors and expectations, brands need to understand the experiences customers value the most, and how these can impact their business outcomes. Join us on May 26th at 12 EDT for an in-depth discussion led by Vanilla's Marketing Manager, Mike Ellis. Mike will walk you through this research and guide you on community usage in terms of the most valued customer experience aspects.

Customer Experience

Alida

OCTOBER 13, 2020

Customer advisory boards (CABs) are a great way for organizations to sit down with their high-profile customers and gather feedback and advice from this VIP audience.

Feedback 158

Feedback Customer Insights Customers 158

Alida

APRIL 28, 2020

Today marks the second product release of 2020 for Vision Critical.

Touchpoint 186

Touchpoint Engagement Innovation Customers 186

Alida

SEPTEMBER 28, 2020

Q&A with Senior Director of Brand, Kristin Dorsey.

Brands 158

Brands 158

Alida

JANUARY 26, 2021

ALIDA KICKS OFF 2021 BY STRENGTHENING OUR CXM & INSIGHTS PLATFORM. We are only a month into the new year, but we are firing on all cylinders.

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Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

Engagement

Alida

JULY 23, 2020

With businesses fighting hard to re-engage their customers in the wake of the coronavirus pandemic, Gymshark is one company that retailers could learn some lessons from, says Daniela Cicoria, senior customer success manager at Vision Critical. Retail

Customer Success 169

Customer Success Engagement Management Company 169