Top 20 Best Inbound Call Centers in the Philippines (2024)

The Philippines isn’t just a player in global outsourcing—it’s a dominant force. The BPO call center industry in the country, which includes call centers, generated $32.5 billion in revenue by 2022. Experts believe that this number will continue to increase in the future.

As a business owner, you know the value of stellar customer service. In today’s highly connected world, inbound call centers are extremely important. They are the first point of contact for customer satisfaction and brand loyalty.

That’s where the Philippines shines. The country boasts a pool of highly skilled, English-fluent professionals ready to elevate your customer experience. We’re about to unveil the top 20 inbound call centers in the Philippines for 2024. These aren’t just service providers but potential partners in crafting unforgettable customer journeys.

Get ready to discover the top call center in the Philippines that blends cutting-edge technology with a human touch. Find the perfect match that aligns with your business goals and transforms how you connect with your customers.

1. Magellan Solutions

Magellan Solutions is a long-standing leader in the industry, consistently outperforming in customer satisfaction. Their expertise encompasses customer service, technical support, and back-office tasks. 

They ensure seamless customer interactions by focusing on strategic training and technological investment. Magellan Solutions offers personalized services for small and medium-sized businesses (SMEs) to help them compete with larger companies.

Key Services:

• Customer support
• Technical support
• Lead generation services
• Telemarketing Services
• Market Research Services

Additional Insights

Fred Chua, the CEO of Magellan Solutions, stresses the importance of building long-term relationships with clients. He believes in offering high-quality, cost-effective solutions tailored to their specific business needs. This approach guarantees high retention and repeat business.

2. Concentrix

Concentrix is a global leader in customer engagement, offering comprehensive inbound solutions to diverse clients. Their global reach and localized approach ensure cultural alignment and exceptional customer satisfaction.

Key Services:

• Customer care
• Sales support
• Technical support
• Back-office processing

Innovative Solutions

Concentrix emphasizes continuous improvement programs that ensure high service quality. They use AI and data analytics to streamline processes and enhance customer interactions.

3. VXI Global

VXI Global focuses on customer care and technical support. With multilingual teams, they can cater to different markets and deliver specialized customer service solutions. Their innovative approach includes using data analytics to refine service delivery.

Key Services:

• Customer service
• Technical support
• Sales support
• Analytics and consulting

Building Relationships

VXI Global values relationship-building, prioritizing a collaborative environment with clients to deliver tailor-made solutions. Their staff training programs ensure high-quality customer interactions.

4. Teleperformance

Teleperformance is renowned for its comprehensive inbound solutions. Leveraging advanced technologies and a customer-first approach, they have set high standards in the BPO industry.

Key Services:

• Customer care
• Technical support
• Analytics and AI solutions
• Back-office processing

Focus on Technology

Teleperformance’s focus on digital transformation allows it to deliver seamless services across multiple channels. Its global expertise makes it a reliable partner for diverse client needs.

5. TeleTech

TeleTech excels in combining the human touch with technology. Their personalized approach to customer engagement, coupled with advanced technology, provides exceptional customer experiences.

Key Services:

• Customer support
• Sales support
• Digital transformation
• Back-office processing

Personalization at Scale

TeleTech ensures personalized customer interactions through a robust training program and data-driven insights. Their employee engagement programs translate to high service quality.

6. Sitel

Sitel focuses on employee development while remaining a customer-friendly solution provider. Their services range from inbound call management to digital customer engagement.

Key Services:

• Customer support
• Technical support
• Back-office processing
• Social media support

Employee-Centric Culture

Sitel’s strong employee engagement culture contributes to consistent service quality and growth. They prioritize training and development, which helps their staff handle even the most challenging customer inquiries.

7. Alorica

Alorica combines technology and strategic training to offer a wide range of services that address the market’s dynamic nature. Their personalized service offerings focus on building and maintaining strong customer relationships.

Key Services:

• Customer care
• Technical support
• Sales support
• Healthcare support

Innovation-Driven Approach

Alorica applies a research-based approach to understand customer needs and provide solutions. The company invests heavily in technology to offer its services efficiently.

8. Sutherland Global Services

Sutherland stands out due to its holistic customer experience, which includes analytics and AI. They tailor their solutions to each client, offering a unique, personalized service.

Key Services:

• Customer support
• Technical support
• Digital transformation
• Analytics and consulting

Tailored Solutions

Sutherland customizes its solutions based on individual client needs, helping them provide strategic advice for optimizing customer engagement.

9. IBM Solutions Delivery

IBM Solutions Delivery combines advanced technology and deep industry knowledge to meet clients’ most complex requirements.

Key Services:

• Customer support
• Technical support
• Analytics and AI solutions
• Business Consulting

Data-Driven Insights

IBM Solutions Delivery provides actionable insights through data, enabling clients to improve customer interactions and enhance engagement.

10. Connext

Connext emphasizes flexibility and scalability by offering services that align with growing businesses. Their solutions integrate well with in-house teams.

Key Services:

• Customer service
• Technical support
• Back-office processing
• Consulting

Partnership-Focused

Connext establishes long-term relationships by understanding its client’s business objectives. Its flexible approach allows it to scale services up or down as needed.

11. 24/7 Customer

24/7 Customer enables organizations to engage and delight customers authentically. They provide intelligent customer engagement systems that help resolve inquiries quickly and effectively.

Key Services:

• Customer support
• Technical support
• Sales support
• Analytics and consulting

Intelligent Systems

24/7 Customer uses technology to predict customer needs and provide personalized solutions. Their systems ensure customers receive prompt and practical assistance when required.

12. Accenture

Accenture is a leading provider of outsourcing solutions. Their comprehensive knowledge base and expertise allow them to support any industry facing complex customer service challenges fully.

Key Services:

• Customer support
• Digital transformation
• Analytics and consulting
• Back-office processing

Diverse Expertise

Accenture’s broad expertise makes them well-suited for handling various customer inquiries. They tailor their solutions to meet the needs of specific business challenges.

13. Transcom Asia

Transcom Asia is recognized for delivering customer care and technical support services tailored to various industries. With a focus on combining human insight with data analytics, Transcom Asia provides customized solutions that enhance brand loyalty and ensure consistent customer satisfaction

Key Services:

• Customer Support
• Technical Support
• Back-office processing
• Analytics and Consulting

Data-Driven Customer Engagement

Transcom Asia emphasizes data-driven customer engagement strategies that improve customer retention and satisfaction. They invest heavily in employee training to ensure quality interactions, positioning themselves as a trusted partner for inbound call center services.

14. Sourcefit

Sourcefit excels with its authentic, consultative approach to outsourcing. The company tailors its scalable solutions to specific client needs and seamlessly integrates them with clients’ internal teams.

Key Services:

• Customer service
• Technical support
• Back-office processing
• Consulting

Seamless Integration

Sourcefit aligns transparently with client teams, extending as if it were the client’s brand. They achieve this through open communication and flexible service models.

15. KDCI

KDCI is one of the best call centers in the Philippines. It brings extensive industry experience to its customer service solutions, clearly identifying and addressing customer pain points.

Key Services:

• Customer support
• Technical support
• Sales support
• Market research

Tailored Solutions

KDCI offers customer service tailored to meet individual client needs. Through rigorous training, they ensure quality service that consistently impresses customers.

16. ManilaPros

ManilaPros offers premium customer support at pocket-friendly prices. Their world-class, highly experienced team specializes in various industries to provide clients with industry-specific backing.

Key Services:

• Customer support
• Technical support
• Sales support
• Market research

Industry-Specific Expertise

ManilaPros leverages years of diverse industry experience to deliver customized solutions. Its emphasis on continuous training ensures its employees can competently handle inquiries and provide high-quality interactions.

17. Piton Global

Piton Global combines human expertise with state-of-the-art technology to provide unmatched customer service. They consult closely with clients to identify challenges and tailor services to fit their needs.

Key Services:

• Customer care
• Technical support
• Analytics and consulting
• Market research

Personalized Approach

Piton Global focuses on delivering personalized customer experiences through data-driven insights. Their proactive communication and flexibility ensure a quality customer experience.

18. TaskUs

TaskUs fosters an innovative, creative culture aimed at delivering superior customer experiences. Their energetic workforce offers a new-age perspective to outsourcing and receives training to handle complex inquiries.

Key Services:

• Customer support
• Technical support
• Digital transformation
• Analytics and consulting

Innovative Culture

TaskUs nurtures innovation, encouraging creative problem-solving and employee engagement. This results in consistently high service quality.

19. Genpact Services

Genpact Services excels in customer service through its digital transformation initiatives and innovative thinking. Their global expertise and commitment to continuous improvement make them a trusted partner for businesses worldwide.

Key Services:

• Customer support
• Analytics and consulting
• Back-office processing
• Digital transformation

Driving Innovation

Genpact focuses on leveraging digital technologies to deliver effective customer service. Their analytics-driven strategies help clients anticipate market trends and engage customers proactively.

20. Teleperformance

Teleperformance, a company that offers inbound call center solutions to improve customer loyalty and satisfaction, ranks in the top 20. Its strong global footprint and investment in employee engagement ensure high-quality customer interactions.

Key Services:

• Customer support
• Technical support
• Sales support
• Digital transformation

Global Reach, Local Impact

Teleperformance’s global expansion remains adaptive to local markets. Their investment in training programs ensures a skilled workforce capable of handling complex customer needs.

The Power of Partnership: Elevating Your Customer Experience with Top Call Centers in the Philippines

Inbound call centers in the Philippines are the heart of customer connection—the first voice customers hear when they need help or have questions. The Philippines understands this better than most, building a reputation as a global powerhouse for exceptional call center services. It’s all about the people: talented, English-fluent professionals with a genuine desire to deliver excellent experiences.

While each company on our top 20 list offers something unique, Magellan Solutions shines with over 18 years of proven success. They don’t just handle calls; they build partnerships focused on your satisfaction. 

From expertly trained call center agents to the latest technology, Magellan consistently goes the extra mile. In the end, it all comes down to results. The top 20 inbound call centers in the Philippines have a proven track record of converting customer interactions into lasting loyalty.

Want to see how the right call center can transform your business? Schedule your FREE 60-minute business consultation and discover the difference that exceptional customer service can make.