How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience
OCTOBER 25, 2018
In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . He thought about the skeptical experience that some first-time visitors have when they attend Gateway church. Empathizing with the new attendees, Lee believed that he could help make a difference in this experience.
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