ShepHyken

FEBRUARY 9, 2025

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. 5 Touchdowns: How the NFL Is Winning over Fans by Francesca Di Meglio (CX Network) By leveraging data analytics and offering personalized experiences, football is growing exponentially.

Customer Service 75

Customer Service Sports Rewards Programs Comparison 75

Thematic

FEBRUARY 9, 2025

In our article about why customer sentiment analysis matters , we introduced you to Maya Angelou's famous quote: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” We even gave you PwC's findings that 32% of customers would stop doing business with a brand they love after just one bad experience.

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NPS Analysis Sports Net Promoter Score 62

DCX

FEBRUARY 9, 2025

📌🚀 A CX Leader’s Guide to Organizational Buy-In Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything it does. Learn how to rally every department around customer obsession, click the button below to get started: Download the Free Guide Welcome to the DCX roundu

Touchpoint 52

Touchpoint Self Service Multi-Channel Healthcare 52

Thematic

FEBRUARY 9, 2025

If you are curious about how you'll get to know what your customers truly feel, you need customer sentiment analysis. It’s the process of analyzing feedback to see if customer sentiment is positive, negative, or neutral and, more importantly, why they feel that way. “People will forget what you said, people will forget what you did, but people will never forget how you made them feel”   Maya Angelou’s famous quote perfectly captures why businesses must under

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Analysis Policies Sports Feedback 62

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Contact Center

The DiJulius Group

FEBRUARY 9, 2025

Learn the pros and cons of how to roll out new content to your teams this week, as Dave Murray, VP of Consulting for The DiJulius Group, steps in as our guest host. In this episode, we focus on rolling new content out to staff, and our guest isBrenda Larson is the Manager of Learning. Read Full Article The post 190: How to Roll Out New Content to Your Teams appeared first on The DiJulius Group.

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How To Consulting Groups Management 52