Thu.Oct 10, 2024

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Can Your Customer Success Platform Scale with You? 

Gainsight

Building a successful business requires laser-like focus. Companies need to hire the right people, find the right customers, and ensure they can keep those customers from churning. By necessity, some priorities, like what tools to integrate into your tech stack, can be pushed down the road. However, at some point, every organization must invest in more powerful, future-focused platforms if they want to sustain their growth.

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Social Media Management Tips to Increase Visibility and Success

InMoment XI

Did you know that 63.7% of the global population uses social media? And over one in four users are using social media to either find things to purchase or find inspiration for things to do and buy. Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it. To make sure your brand can benefit from the use of social media, you need to implement social media management.

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Is this the AI you are looking for? Identifying the optimal Agentic AI for YOU

TechSee

Not all Agentic AI solutions are created equal. Finding the optimal Agentic AI for your organization is not a simple task. It seems like every provider claims to feature very similar technologies, often at wildly different price points. In this post, we will explore the key differentiating factors between basic and more advanced Agentic AI solutions and how to evaluate which provider will best meet your needs.

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Scaling Rufus, the Amazon generative AI-powered conversational shopping assistant with over 80,000 AWS Inferentia and AWS Trainium chips, for Prime Day

AWS Machine Learning

Amazon Rufus is a shopping assistant experience powered by generative AI. It generates answers using relevant information from across Amazon and the web to help Amazon customers make better, more informed shopping decisions. With Rufus, customers can shop alongside a generative AI-powered expert that knows Amazon’s selection inside and out, and can bring it all together with information from across the web to help shoppers make more informed purchase decisions.

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2024 State of Customer Education Report

Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Meet Feedbackly IQ: Next-Gen AI for Smarter Customer Feedback Analysis

Feedbackly

When we launched our biggest product update in years this spring, we made a promise: it was just the beginning. Today, we’re excited to introduce Feedbackly IQ – a next-generation AI analysis and insights tool designed to help you get the most out of your CX data. At Feedbackly, our mission is to empower you to create the happiest customers in the world.

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Unseen Barriers in Breast Cancer Care: A Call for Patient-Centered Change

Doing CX Right

Discover hidden challenges in breast cancer care, the urgent need for patient-centered change, and actionable steps for achieving better outcomes. The post Unseen Barriers in Breast Cancer Care: A Call for Patient-Centered Change appeared first on Doing CX Right.

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Exploring alternatives and seamlessly migrating data from Amazon Lookout for Vision

AWS Machine Learning

Amazon Lookout for Vision , the AWS service designed to create customized artificial intelligence and machine learning (AI/ML) computer vision models for automated quality inspection, will be discontinuing on October 31, 2025. New customers will not be able to access the service effective October 10, 2024, but existing customers will be able to use the service as normal until October 31, 2025.

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Why did LivingPackets Choose Zonka Feedback over Paperform for deeper customer insights? A Closer Look at their Transformative Journey

Zonka Feedback

Imagine this: You've developed a cutting-edge, sustainable smart packaging product that promises to change the future of logistics. But despite the innovation, your customers face usability challenges, frustration with certain features, and difficulty understanding how the product works.

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Teradata’s Vantage CX Aims to Revolutionize Customer Complaint Resolution

CSM Magazine

Teradata’s Vantage CX is purpose-built to enrich your customer interactions by harnessing the power of AI to promptly and efficiently handle customer complaints. Its unique feature, the customer complaint analyzer, sifts through customer feedback in multiple formats such as text and voice, enabling your company to react swiftly and enhance customer happiness.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Need more customer success budget? Operational excellence is the key.

ChurnZero

This guest post is by Kristen Hayer, CEO and founder of The Success League. As a discipline that’s shifting from new to established, customer success is facing some interesting headwinds right now. Economic uncertainty is affecting purchasing decisions. This is pretty universal, but the new Customer Success Leadership Study found that two-thirds of CS teams’ purchasing is delayed by three months or longer.

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How CDP Solutions Unlock First-Party Data Success in Finance

Blueshift

Financial institutions face increasing pressure to create personalized experiences and engage customers meaningfully. Data is key to creating tailored marketing campaigns, but many financial institutions struggle with fragmented and siloed data. This data disconnection makes obtaining actionable insights and delivering personalized campaigns difficult.

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Can Your Customer Success Platform Scale with You? 

Gainsight

Building a successful business requires laser-like focus. Companies need to hire the right people, find the right customers, and ensure they can keep those customers from churning. By necessity, some priorities, like what tools to integrate into your tech stack, can be pushed down the road. However, at some point, every organization must invest in more powerful, future-focused platforms if they want to sustain their growth.

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Love Them or Loathe Them, Self-Checkouts Are Here to Stay

CSM Magazine

Customers in the town of Chippenham, UK are upset over the increased number of self-service checkouts at a local Sainsbury’s supermarket, leading to long queues. Some residents are considering shopping elsewhere due to the “awful” experience caused by the self-scan tills and concerns are being raised about the situation worsening during the upcoming holiday season.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Proven strategies for enterprise reputation management across multiple locations 

BirdEye

Business reputation is one of the key drivers of revenue and brand strength in a competitive market. This is even more critical for multi-location enterprises, which handle hundreds of customers across numerous locations daily. The more customers and locations you have, the more complicated the process becomes. Managing online reputation for a larger enterprise business involves monitoring online listings, forums, review sites, and social media platforms for multiple locations.

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Good Customer Service: Secrets for Customer Satisfaction

CSM Magazine

What is good customer service? It’s more than just answering phones and handling complaints. At its core, exceptional service is about making every interaction feel personal and positive. We’ve all had those “wow” moments where a company goes above and beyond, and unfortunately, the frustrating ones that make us want to scream, “Let me speak to your manager!

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From Good to Great: How to Improve Your Insurance Customer Experience

SurveySensum

The gold standard for brand loyalty in Insurance — Customer Experience Unfortunately, insurance customer experience is not what it is supposed to be! It often lags in meeting the rising customer expectations, who now seek personalized advice, omnichannel experiences, and clear and transparent communication. When insurers fall short, the impact is significant.

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GenAI: The Time Is Now For Health Insurers To Embrace Innovation And Change Management

Forrester's Customer Insights

Forrester’s new report, Generative AI: What It Means For Health Insurers, dives into genAI’s impact on health insurers and examines avenues for early adoption and ways to circumvent potential risks.

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Prepare Now: 2025's Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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Walmart Optimizes Customer Experience With AI and Automation

CSM Magazine

Walmart is revolutionizing the shopping experience through cutting-edge technologies. The retail giant is leveraging artificial intelligence (AI), generative AI (genAI), augmented reality (AR), and immersive commerce to create personalized interactions across its physical and digital platforms. At the forefront of this innovation is Wallaby, Walmart’s proprietary genAI platform.

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Experience Research and Design Leaders: Use Forrester’s New Model To Assess Your Organization’s Maturity

Forrester's Customer Insights

In the realm of experience research and design, achieving organizational maturity is an ongoing process of evolution and refinement. Leaders must transcend reactive, ad-hoc management of their teams to embrace a systematic, data-informed approach that emphasizes responsible, strategic scale.

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Enable or disable ACL crawling safely in Amazon Q Business

AWS Machine Learning

Amazon Q Business recently added support for administrators to modify the default access control list (ACL) crawling feature for data source connectors. Amazon Q Business is a fully managed, AI powered assistant with enterprise-grade security and privacy features. It includes over 40 data source connectors that crawl and index documents. By default, Amazon Q Business indexes ACL information attached to documents along with the documents themselves and uses this to filter chat responses based on

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Decentralized Digital Identity (DDID): Global Acceptance Network (GAN) Gains Momentum

Forrester's Customer Insights

Bhutan is the first country to join GAN. GAN, in turn, is a foundation that aims to operate a nonprofit decentralized digital identity (DDID) network. GAN was founded, among others, by Accenture, cheqd, Inetrac, NTT Digital, Pearson, and other organizations. GAN will not develop technology standards on their own.

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AI for Business Outcomes: Selecting the Right Tools to Drive Results

Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

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Improve Your Workshop Success: Proven Tips to Engage and Motivate Your Audience

Beyond Philosophy

Learn more about Colin Shaw : Join over 85,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: In my line of work, I run a lot of workshops. Today, I wanted to share some things I learned about running a successful workshop. Before we get into the rest of the tips, it is important to remember that if you are running a workshop, you need to break the ice.

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How to Grow Spare Parts Sales for Aftermarket Revenue and Profit

Middlesex Consulting

Introduction This year’s most viewed article on the Middlesex Consulting blog list is “How Should I Price Spare Parts?” When I first saw this statistic, I wondered why it was so popular. Then, I realized that spare parts sales are usually the most significant component of aftermarket revenue. It is common for spare parts sales […] The post How to Grow Spare Parts Sales for Aftermarket Revenue and Profit appeared first on Middlesex Consulting.

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