Sun.Nov 20, 2022

article thumbnail

Improving Customer Service Results Through Empowered Agents

Doing CX Right

Sean Hawkins, a customer experience & contact center management expert, explains how to deliver great customer service through engaged and loyal agents. Learn how to do the basics right based on what's in your control.

article thumbnail

Freshdesk vs Zendesk: Which Should You Choose?


Freshdesk and Zendesk are the two mammoths of the customer service software category. As a result, comparing Freshdesk vs Zendesk is no easy task.