Infographic: 15 Essential KPIs of your Revenue Lifecycle

Effectively measure and track your customer programs to drive retention and more revenue from your existing customers

Customer Journey Maps and Buyer Personas: The Modern Tool Kit for Marketing

Learn how the process of developing buyer personas and mapping the customer journey will go a long way toward designing an improved customer experience - and propel your team to new levels of success.

Small Business Guide: What to Look for in a Customer Relationship Management (CRM) Application

You"ve outgrown Excel. Using your email system to track your customers has become overwhelming. What now? Here?s what to look for in a CRM app that will take your small business to the next level.

Five Support Imperatives That Can Save the Internet of Things

Last year Gartner predicted that connected IoT devices would reach 25 billion by year 2020 with more than half related to consumer applications. The vision of connected home automation is driving a lot of this growth, but what happens when we take a hard look at the customer experience?

Support Interaction Optimization (SIO): Automating the Last Frontier of Customer Tech Support

As each of us can personally attest, customer relationships can be built or broken during support calls. A company needs to use the best hiring and training techniques, then augment them with the best support software, if it wants to rise above the competition and improve the bottom line.

Forrester Report: Choose the Right Customer Service Solution for Your Business

Delivering a differentiated customer experience requires that you have the right technologies, business processes, and empowered organizational structures to support your customer service capabilities.

Infographic - Retain and Expand Revenue from your Existing Customers

Take this Revenue Lifecycle Journey and Drive More Revenue!

9 New Customer Behaviors that Could Sink Your Company

Customer behavior has changed more in the past few years than in the previous fifty. Nine new behavior trends in particular have huge implications.

Improving Employee and Customer Experience: A Guide

Learn how to empower employees with mobile and social technologies, strengthen customer relationships, and shift focus from customer support to customer engagement.

Drive Better Business Outcomes with Embedded Communications

Improve business outcomes by embedding real-time communications into business applications.

Why You Need to Rethink Your Customer Self-Service Strategy

The connected world of people, business and things is forcing customer service leaders to rethink their self-service strategies.

Customer Engagement: Moving from Buzzphrase to Business Value

Leveraging your customer data to improve engagement and drive business results.

37 Techniques to Achieve Excellent Customer Service

Find out how to make customer interactions more personal, professional and effective.

How to Identify and Win Back Lapsed Customers

Retaining your current customers and minimizing defection is one of the best ways to keep building revenue, but many companies rely on guesswork when defining customer inactivity, an approach that can render re-engagement campaigns less effective.

Achieving Customer Experience Excellence

Customer experience is the critical differentiating factor for brands across all industries.

Dissecting Swarovski's Sparkling Customer Experience Strategy

Winkler, Customer Experience Manager, Swarovski, shares the company's strategy for creating a mindset of excellence amongst Swarovski employees

10 KPIs That Affect Customer Satisfaction with Call Center Service

Find out how to improve customer satisfaction by monitoring these 10 KPIs

DHL Decipher the Dark Side of Data in Customer Experience

Find out how and why DHL are making sure the customer experience they deliver is not reliant on data, what the issues are with automated customer service, and how to always make your customer happy