Your brand is not a result of your marketing actions. Your brand is the result of customers’ perceptions of your customer service actions.
On social media, customers are talking about you whether you like it or not know it or not. World-class or no class. And if they’re not talking world-class or no class, they’re simply not talking about it all. So, when it comes to your customers and customer service, don’t be just good. Be GREAT out there!
#customerservice #customerexperience #custserv #custexp #cx #marketing
BILL QUISENG | Deliver the World's Best Customer Experience 