West Monroe

MAY 18, 2023

According to the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate over the rest of the decade. That means more data—and more opportunity to create value from it.

Data 52

Data Leadership Innovation Analytics 52

CSM Magazine

NOVEMBER 2, 2023

The business places its focus on creating opportunities for its people, investing in the communities in which it operates, and as part of its commitment to environmental agenda, aims to become carbon neutral by 2030, in line with UK Government targets.

Groups 52

Groups Connections Leadership Government 52

CSM Magazine

MAY 16, 2023

Business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey. The Sunday Times survey is widely respected but also hugely important as it is based on comments from our employees across a range of areas.

Connections 52

Connections Telecommunications Culture Government 52

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. billion USD by 2030. In research conducted by the non-profit organization Partnership on AI , employees were surveyed after experiencing AI in different workplace scenarios. The State of Automated Customer Service in 2023.

Customer Service 204

Customer Service Self Service Chatbots Healthcare 204

Blake Morgan

JULY 29, 2023

A survey by TELUS International found that 72% of leaders are spending more on digital CX in 2023 than 2022, with 68% increasing their digital budgets by up to 25%. One survey of CEOs found that 71% say a skills shortage will be their biggest business challenge this year.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

West Monroe

MAY 17, 2022

remains some distance from achieving its 2030 GHG reduction target. The new electricity-grid funding in IIJA has been billed as unprecedented—and yet, six in 10 executives in our survey say they don’t plan to leverage it and 28% have not decided. As a result, the U.S. Most utilities say they will not leverage IIJA funding.

Policies 52

Policies Financial Industry Resources 52

West Monroe

MAY 17, 2022

remains some distance from achieving its 2030 GHG reduction target. The new electricity-grid funding in IIJA has been billed as unprecedented—and yet, six in 10 executives in our survey say they don’t plan to leverage it and 28% have not decided. As a result, the U.S. Most utilities say they will not leverage IIJA funding.

Policies 52

Policies Financial Industry Resources 52

West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Strategy Return on Investment 52

Magellan Solutions

MARCH 27, 2023

Based on the Deloitte’s Global Outsourcing Survey, 65% of the respondents answered that “maintaining focus on core tasks” is the most common benefit of outsourcing. Increased efficiency” was cited as the primary reason for outsourcing by 24% of small businesses surveyed by Clutch.

Telecommunications 52

Telecommunications Financial Return on Investment e-support 52

CSM Magazine

MARCH 5, 2024

trillion by 2030. Feedback and surveys: gather patient feedback to improve the app and healthcare experience. The global healthcare IT market is growing, poised to reach $1.8 It translates to a CAGR of 15.8% from 2024, fueled by several trends, including the use of smartphones.

Engagement 52

Engagement Healthcare Hospitality Gamification 52

TechSee

FEBRUARY 14, 2022

A report by Ericsson indicates that enterprise use cases will become a primary driver for 5G growth in the future, with service providers generating $131 billion by 2030 by proactively developing 5G use cases. In a McKinsey survey of telecoms regarding 5G rollouts, approximately 92% of respondents planned large-scale 5G deployments by 2022.

Technology 109

Technology Self Service Wireless Telecommunications 109

Helen Dewdney

MAY 18, 2023

Ofcom report shows longer customer wait times Ofcom has today (18 May 2023) released the results of its latest annual customer satisfaction survey for telecoms providers One in five broadband customers (20%), and around one in ten (12%) mobile customers, said they had a reason to complain about their service or provider in 2022.

Wait Times 47

Wait Times Consumers Customers Customer Satisfaction 47

SurveySensum

AUGUST 4, 2023

billion by 2030. Step 1: Design Comprehensive Surveys and Feedback Forms To enhance customer loyalty programs, the first step is to design well-structured retail surveys and feedback forms. These surveys should cover a range of relevant topics to collect valuable insights from customers. billion in 2023 to $28.65

Loyalty Programs 52

Loyalty Programs Retail Loyalty Feedback 52

Clarivate

AUGUST 17, 2022

Also listed as a target is reducing premature deaths from non-communicable diseases by one third by 2030. I ran a survey with patients to better understand what they wanted to know and who from and when, and how they’d like to receive the information. Supporting patients at the point of care.

Healthcare 52

Healthcare Hospitality Connections Culture 52

Integrate.ai

DECEMBER 16, 2019

trillion of business value by 2030 —but there’s a lot of work to be done first and adopting AI in a way that preserves customer privacy is critical if this new technology is to deliver on its promise. A recent Forrester survey found that 45% of executives have issues trusting AI systems. That’s why trust is so important.

Telecommunications 75

Telecommunications Industry Government Touchpoint 75

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. billion by 2030. This can involve user interviews, surveys, or usability testing sessions.

Healthcare 52

Healthcare Report Innovation Data 52

SurveySensum

JULY 24, 2023

According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030. And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue!

Retail 52

Retail Trends Self Service Customer Experience 52

West Monroe

DECEMBER 20, 2022

Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. In last year’s MLC sustainability survey, about a third of respondents said they already have publicly shared net-zero targets. A significant majority (87%) of respondents in the 2021 MLC M4.0

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

Sustainability and Net Zero survey said they believe the industry has a special responsibility to society to become more sustainable. In last year’s MLC sustainability survey, about a third of respondents said they already have publicly shared net-zero targets. A significant majority (87%) of respondents in the 2021 MLC M4.0

Metrics 52

Metrics Roadmap Leadership Analytics 52

ShepHyken

FEBRUARY 7, 2022

The survey question by itself is not enough. What Does the Contact Center of 2030 Look Like? My Comment: What will the contact center look like in 2030? He is able to communicate, with amazing clarity, on how to use NPS the right way.

Net Promoter Score 14

Net Promoter Score Customer Service Contact Center NPS 14

Verint

MARCH 28, 2018

A new report from Verint has examined the future of customer engagement, analysing today’s trends and exploring how these will shape customer engagement by 2030. The results for consumers aged 18-25 indicate cause for concern, as this demographic will become an even more vital and influential audience for organisations in 2030.

Chatbots 29

Chatbots Social Media Innovation Customer Retention 29

NobelBiz

MARCH 12, 2024

billion by 2030, with a CAGR of 16.6%. Continuous Improvement and Adaptation: Solicit Customer Feedback: Regularly collect feedback from customers through surveys, reviews, and social media interactions. Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. billion in 2023 to $52.54

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

SurveySparrow

JANUARY 5, 2021

Here’s an employee engagement survey to boost employee pulse. . To create similar employee satisfaction or employee engagement surveys, you can create a free account on SurveySparrow. You can’t measure returns on employee experience with NPS or surveys. Employee Pulse Survey. Employee NPS or eNPS.

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

Magellan Solutions

SEPTEMBER 9, 2022

Over 70% of leaders in finance and accounting, advisory and tax services, think that Artificial Intelligence (AI) will affect data-driven insights, according to the EY 2020 Global Tax and Transformation survey. AI is widely used in businesses. The need for AI specialists and accountants is growing. AI will become more valuable in accounting.

Financial 75

Financial Software System Report 75

Magellan Solutions

DECEMBER 7, 2022

85% of physicians who responded to a 2021 Telehealth survey by the American Medical Association say they presently use it. In the 2021 telehealth survey conducted by the American Medical Association , 60% of participants agreed or strongly agreed that it enables them to deliver high-quality care. billion in 2022.

Healthcare 75

Healthcare Insurance Hospitality Consulting 75

Verint

APRIL 3, 2018

Defining the Human Age: A Reflection on Customer Service in 2030. ET session on April 9, attendees will hear about the six planning areas to consider when creating a customer engagement automation strategy, along with best practices and tips on automation innovation from members of the Verint Customer Advisory Board.

Self Service 34

Self Service Analytics Customer Engagement Trends 34

Eptica

JULY 19, 2017

For example, Thai customers value courteous, informed staff much more than South Korean or Malaysian consumers, while 63% of Chinese respondents in a survey by The Economist Intelligence Unit (EIU) said they’d immediately switch brands if they received poor service, compared to under 25% in India.

Self Service 54

Self Service Customer Service Insurance Culture 54

SurveySparrow

DECEMBER 11, 2020

A survey by GlobalWebIndex stated that 77% of the respondents said they want to see advertisements to know how brands are providing value in the time of a slowdown. A recent survey by Statista said customers want to receive hopeful and positive messages from the advertisements. Customer survey tools are perfect for social listening.

Advertising 52

Advertising Strategy Chatbots Social Media 52

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. ©2023 Manufacturing Leadership Council, a division of the National Association of Manufacturers. All Rights Reserved.

Data 52

Data Measurement Leadership Analytics 52

SurveySensum

MARCH 8, 2024

billion by 2030. ” Launch CSAT surveys to gauge your customer satisfaction with SurveySensum! Chat support offers real-time assistance, helping your company address customer queries, resolve issues promptly, and ultimately enhance customer satisfaction. The global market for live chat software was worth $755.23 and reach $1.7

Customer Satisfaction 52

Customer Satisfaction Knowledge Base Customers Social Media 52

West Monroe

JANUARY 25, 2022

Our survey echoes this optimism: In the next three years, 70% of respondents from the manufacturing sector expect to grow organically, 51% intend to introduce new products or services, 42% plan to enter new sub-segments or markets, and 40% expect to grow through acquisition. Despite this, we remain cautiously optimistic. capabilities.

Competitive Advantage 52

Competitive Advantage Leadership Technology Resources 52

Verint

APRIL 11, 2018

As part of this study conducted with Opinium Research LLC, we partnered with Professor Woudhuysen to launch a new report and co-host a webinar of the same title: “Defining the Human Age: A Reflection on Customer Service in 2030.”.

Consumers 23

Consumers Study Banking Customer Engagement 23

West Monroe

FEBRUARY 28, 2023

One survey of 10 gas companies found programs reducing annual energy use by nearly 160 million therms at attractive cost-effectiveness levels. This market is expected to grow quickly, with market potential as high as 100 billion therms of the fuel by 2030.

Measurement 52

Measurement Company Policies Transportation 52

C Space

OCTOBER 2, 2020

Nearly half of Americans surveyed said they support brands making donations to political organisations. Its vice-chancellor, Prof Stephen Toope, said that the university would divest from all direct and indirect investments in fossil fuels by 2030 and cut its greenhouse gas emissions to net zero by 2038.

Brands 40

Brands Apparel Retail Fashion 40

West Monroe

NOVEMBER 28, 2023

The global cleantech market will be worth an estimated €600 billion per year by 2030. And tried-and-tested renewable technologies, especially wind energy, are far more popular targets than less mature cleantech subsectors like hydrogen gas, energy-as-a-service and sustainable materials, according to our survey.

Trends 52

Trends Transportation Report Policies 52

Magellan Solutions

JULY 29, 2021

The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. According to a global AI survey, 44% of executives in companies that use AI have realized cost reductions. . million next year.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

West Monroe

JANUARY 25, 2022

Banks need to survey the fintech landscape to identify best-in-class technology platforms, then evaluate these options against their needs to select solutions that integrate into their target state technology environments. Chapter 5: Rethink the employee value proposition to attract the right talent. Challenge.

Banking 52

Banking Financial Trends Multi-Channel 52