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Announcing the CRM waves – and how to use them

Forrester's Customer Insights

The global customer relationship management market is projected to grow from $63.91 billion by 2029, at a CAGR of 12.5%. billion in 2022 to $145.79 Companies use CRM to support […].

CRM 48
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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester's Customer Insights

billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

CRM 48
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Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive

SmartKarrot

Dig in below to know how the evolution of Customer Success 3.0 takes place with the updated chapters of customer success coupled with the goodness of AI and ML. #1 The advent of artificial intelligence has intensified the ease to achieve greater customer success. 1 Solution. 3 Solution.