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Crafting AI Prompts: 5 Expert Tips for Contact Centers

MiaRec

In fact, according to a recent MarketsandMarkets report, the global contact center AI market is expected to grow at a CAGR of 21.3% billion (May 2022) to $4 billion by 2027. Ever since COVID, contact centers have increasingly invested in Artificial Intelligence (AI).

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Contact Center AI Maturity Model

MiaRec

Furthermore, the report explains that contact center decision makers are planning to invest heavily in conversational AI as they are trying to reduce the reliance on live agents. Overall, Gartner estimates around 3% of interactions will be handled via CC [Contact Center] AI in 2023, growing to 14% of interactions in 2027."

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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Harvard Business Review reported that businesses dealt with more than double the number of “difficult” customer service calls in the early days of the pandemic. There is no doubt that the gig economy is growing.

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US B2B E-Commerce Will Reach $3 Trillion By 2027

Forrester's Customer Insights

This report outlines the potential of the US B2B e-commerce space across 11 durable and nondurable product categories, with historical data going back to 2008.

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Back to the Future: Acquisition Marketing Needs to Evolve

Optimove

Back in 2017, at a customer event, we proclaimed that in the not-so-distant future – by 2027, to be exact – customer acquisition as we know it would be vanquished, and all marketing would become relationship marketing. Welcome to 2027.?. Five years later, it seems like the (preferable) future is now. The knowledge is out there.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

At the time of reporting, Walgreens had exited 140 locations including ones in Florida, Indiana, Massachusetts, Nevada, New Hampshire, Rhode Island, and Illinois, where VillageMD had just opened a new Chicago clinic in fall 2023. As of January 2024, CVS reported the number of Aetna members being treated by Oak Street had doubled.

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Change on the horizon: The evolving IP legal profession

Clarivate

To help, Clarivate recently released two resources that explore the current state of AI in IP and the importance of embracing change to prepare for what is on the horizon: Webinar: The future of the IP legal profession: Balancing the rise of AI with human expertise Report: Redefining Artificial Intelligence.