Customer Experience 2017 Reality Check – Evolution or Revolution?

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This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Are organisations really changing the way they treat customers and employees?

How to Deliver Outstanding Customer Experience Using Cognitive Solutions

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Customers run any business today. This demands pure persuasion in terms of learning from your customers , understanding their behaviours, their attitudes, their lifestyles that can influence their decision. Customer value ? Win customers with cognitive solutions.