Customer Experience 2017 Reality Check – Evolution or Revolution?


This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Are organisations really changing the way they treat customers and employees?

How to Deliver Outstanding Customer Experience Using Cognitive Solutions


Customers run any business today. This demands pure persuasion in terms of learning from your customers , understanding their behaviours, their attitudes, their lifestyles that can influence their decision. Customer value ? Win customers with cognitive solutions.