CSM Magazine
NOVEMBER 14, 2023
Dave Hoekstra, Product Evangelist, at Calabrio explains why and shares their top tips to activate the agent of the future. Artificial Intelligence is on the rise and yet, believe it or not, tomorrow’s contact centre will need more — not fewer — agents. of interactions today.
NetBase
JULY 2, 2020
And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. Tips to help retailers do better here include: Using clear, concise communication to reduce upset customers. The millennial experience and how they lead the charge on trends. How mcommerce is evolving and what could be next.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
BirdEye
DECEMBER 21, 2022
In this article, we’ll cover the nine top trends you need to know about right now and share some tips to help you post accordingly. TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. The growth of TikTok is unstoppable. It’s also being used as a search engine.
West Monroe
JUNE 26, 2023
The recent tech layoffs have injected new talent into the market, which could tip the scale toward the non-tech industries even more. This is important because according to IDC, by 2026, enterprises that don't effectively address their organization's talent and digital skills gap will constrain their revenue growth by 20%.
Answer Dash
OCTOBER 15, 2019
in the forecast period of 2019 to 2026. That’s why we’ve reached a tipping point, and why the category of self-service is now well validated and profitable. The Growth of Self-Service Moving Forward Now, we see that the Global Customer Self-Service Software Market is set to witness a healthy CAGR of 18.4%
delighted
NOVEMBER 19, 2019
However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. Quick pro tip: Keep your survey as short as possible. Quick pro tip: Get contact info for follow-up. Why is this?
delighted
NOVEMBER 5, 2019
In this guide, we dive into all aspects of the retail journey and provide some practical tips for improving the retail customer experience at each customer touchpoint. According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. First, let’s define the retail space and how it has evolved.
Expert insights. Personalized for you.
52 
Let's personalize your content