Comm100

NOVEMBER 15, 2022

billion USD in growth from 2021 to 2026. A survey of undergraduate students across the U.S. It’s clear that digital learning tools have been a net benefit for schools and students, and there’s no sign of slowing down. The education technology market is expected to see $133.05 High support volumes.

Meeting 39

Meeting Policies Technology Tools 39

Gainsight

FEBRUARY 9, 2023

A Salesforce study revealed that by 2026, for every $1.00 The result? Companies like Cisco have long been admired for their partner program, and even they’re referring to this current time as “the age of the partner.” ” You don’t have to look long to understand why. Salesforce makes, its partner ecosystem will make $6.19!

Customer Success 52

Customer Success B2C Customers Strategy 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. But in the Manufacturing Leadership Council’s 2023 Digital Leadership Survey , one finding stood out: There is relatively little focus on the value derived from technology. This was up from 10% in the 2022 survey. Expectations for return on investments are high.

ROI 52

ROI Technology Strategy Return on Investment 52

West Monroe

NOVEMBER 2, 2021

A report from Forbes Insights and Capital One , based on a survey of executives conducted in the last two months of 2020, found 63% of respondents were focused then on building out tech capabilities that establish and enhance remote collaboration. Existing hybrid work models might need refinement.

Report 52

Report Policies Groups Strategy 52

West Monroe

JUNE 26, 2023

For instance, Amazon has changed customers' expectations with how people engage with health care providers, and now people expect a digital to physical experience when doing heath care related things like doctor visits, lab reports, surveys and questionnaires, and results. How are we seeing this show up in the market today?

Trends 52

Trends B2C Innovation Return on Investment 52

North Highland

DECEMBER 18, 2018

Driver shortages are currently estimated to exceed 50,000 drivers nationally, and the gap is expected to swell to 175,000 drivers by 2026. In a recent American Transportation Research Institute (ATRI) survey, carriers ranked the driver shortage as the number one issue in the industry today. Impact to Carriers.

Transportation 40

Transportation Industry Retail Financial 40

NetBase

AUGUST 21, 2020

According to a recent survey, two-thirds of respondents are more willing to try virtual care due to the pandemic. As a matter of fact, the industry is projected to push past $266B by 2026. Due to high demand, telehealth is poised in 2020 to see a 3% growth rate over 2019. Understanding Market Research Potential .

Marketing 52

Marketing Trends Analysis Consumers 52

Playvox

APRIL 4, 2023

The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. To get a resolution for their problems, 79% of customers complained to the company at fault, an increase from 72% in 2020. But a new problem is emerging.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

delighted

NOVEMBER 5, 2019

According to the Washington Post, 75,000 brick and mortar stores are expected to close by 2026. CSAT surveys are useful for making product enhancements when satisfaction scores for some products or services trend low (i.e. These survey methods are typically delivered via web , email , SMS text , and link.

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

West Monroe

FEBRUARY 28, 2023

cities with its Clean Energy DC Building Code Amendment Act , banning natural gas hookups for newly constructed buildings, effective beginning in 2026. One survey of 10 gas companies found programs reducing annual energy use by nearly 160 million therms at attractive cost-effectiveness levels. Of late, DC has joined several other U.S.

Measurement 52

Measurement Company Policies Transportation 52

Lumoa

SEPTEMBER 11, 2023

The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company. Those surveyed in PwC’s report were willing to pay anywhere from 7% to 16% more for a product from a company that offered a good experience.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Lumoa

SEPTEMBER 11, 2023

The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company. Those surveyed in PwC’s report were willing to pay anywhere from 7% to 16% more for a product from a company that offered a good experience.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

BirdEye

FEBRUARY 21, 2023

We recently surveyed our customers to better understand their social media needs. According to our survey: 87% consider Facebook either pretty important or mission critical, making it the top choice for our customers. By 2026, Pinterest’s ad revenue is expected to reach $4.1 Pinterest ads have 2.3x

Social Media 98

Social Media Marketing Advertising Video 98

SurveySparrow

JUNE 20, 2022

Plus, with an online survey tool like SurveySparrow, you can create and integrate your very own Salesforce chatbot in a few simple steps! There are rich, ready-to-use chatbot conversation templates for lead generation, website feedback, market research, user experience survey, and for knowing the NPS scores. billion in 2026!

Chatbots 52

Chatbots Customer Service How To CRM 52

2020 Research

JULY 19, 2023

The bill would allow Medicare to negotiate prices on up to 60 drugs by 2029, starting with 10 in 2026. A recent Rapid Alert Omnibus survey conducted by Sago around the IRA reveals intriguing insights into public awareness, industry perceptions, and the ongoing lawsuit between a pharmaceutical company and the United States Federal Government.

Government 52

Government Healthcare Innovation Survey 52

2020 Research

JULY 19, 2023

The bill would allow Medicare to negotiate prices on up to 60 drugs by 2029, starting with 10 in 2026. A recent Rapid Alert Omnibus survey conducted by Sago around the IRA reveals intriguing insights into public awareness, industry perceptions, and the ongoing lawsuit between a pharmaceutical company and the United States Federal Government.

Government 52

Government Healthcare Innovation Survey 52

NetBase

JUNE 3, 2020

billion by 2026. They conducted their own consumer survey before launching fully into telehealth. We uncovered key insights to inform your brand’s healthcare journey in the coming months, including: 3,000% of growth in telehealth since mid-March. Ways telehealth benefits both providers and patients.

Healthcare 64

Healthcare Insurance Trends Video 64