NobelBiz

APRIL 11, 2023

As customer service demands continue to grow, contact centers are constantly on the lookout for innovative solutions to enhance their operations. ChatGPT, the advanced AI language model developed by OpenAI, has emerged as a promising tool for contact centers to improve customer interactions and streamline processes.

Contact Center 52

Contact Center Chatbots Omni-Channel Contact Center Software 52

VDS

OCTOBER 2, 2023

When it comes to implementing Genesys Cloud, there are numerous aspects to consider—from mapping your business goals to the platform’s capabilities, to evaluating agent engagement and customer journey, and even understanding the importance of security and compliance.

How To 52

How To Customer Journeys Contact Center Analytics 52

Currency Alliance

DECEMBER 17, 2019

Top priorities remain: getting all your customer data in one enterprise CRM. incentivizing more touchpoints so that you can build emotional loyalty. being present at more stages in the customer journey. Do more with customer data in 2020. >Data >Data collection: integrate more touchpoints.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

TechSee

FEBRUARY 5, 2019

Without further ado, here are 5 standout meta-trends with the potential to shape customer journey creation and curation in 2019. Augmented Reality Customer Experience. Seeing is believing and millions of customers of leading global brands already understand the value of interactive visual customer support.

Trends 173

Trends Customer Experience Self Service ROI 173