Kustomer

JUNE 3, 2020

Until now, the omnichannel, cloud-based, 360-degree customer view-enabled contact center was mostly a pipe dream, touted by technology vendors and thought leaders, with a majority of businesses falling short of this gold standard. Treat Every Customer Touchpoint as a Potential Data Source. Download CCW Report.

Contact Center 52

Contact Center Self Service Data Omni-Channel 52

Lumoa

NOVEMBER 17, 2022

trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Customer Experience in E-commerce Trend Predictions for 2023. Providing exceptional customer service on an e-commerce platform is essential for maintaining a solid customer base.

e-support 208

e-support Customer Experience Social Media Chatbots 208

TechSee

NOVEMBER 6, 2018

The original concept of remote assistance is based on a technician’s ability to use a remote connection to temporarily view or control a computer or a mobile device over a network or the Internet in order to help solve software issues. There is a better way. The vendor should have proven track record!

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

JANUARY 24, 2019

Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance. With live video chat support, face-to-face communication is established between agent and customer. Live video interactive assistance.

Video 141

Video Contact Center Financial Call Flow 141

NICE inContact

JANUARY 18, 2018

In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized. By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals.

Contact Center 122

Contact Center Self Service Call Center Data 122

Currency Alliance

DECEMBER 17, 2019

Customers demonstrate their loyalty outside transactional cycles: when using your products, telling their friends, speaking to your contact center, participating in digital channels or gamified experiences, and when leaving product reviews. The loyalty competencies that got your brand to 2019 probably won’t get you to 2025.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64