AI Customer Service: Today’s Most Transformative Technologies


It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

The shift from cost center to OPPORTUNITY center

NICE inContact

In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized. Proactivity will see fixes applied to other customers with the same problems before they complain or even experience difficulty.

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Step up Customer Assistance with Live Video Support


Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. With live video chat support, face-to-face communication is established between agent and customer.

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Augmented Reality Remote Assistance – The Complete Guide


Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . The original concept of remote assistance is based on a technician’s ability to use a remote connection to temporarily view or control a computer or a mobile device over a network or the Internet in order to help solve software issues. What is augmented reality remote assistance?

Loyalty Strategy 2020: Step Changes to a Collaborative Future

Currency Alliance

Much of the bad has derived from a lack of belief or understanding from CEOs, who constrain budgets, and prop up short-term earnings with value that ought to flow to customers. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.