Talkdesk

JANUARY 2, 2020

.” According to Gartner: “By 2022, CCaaS will be the preferred adoption model in 50% of contact centers with more than 750 agents, up from approximately 10% today. By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.”.

Report 66

Report Self Service Customer Service Contact Center 66

Playvox

SEPTEMBER 1, 2021

They are expected to be the wealthiest, best educated, and technologically connected group to date with the least human contact than previous generations. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Some IoT devices can even raise a ticket with the contact center.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

JANUARY 24, 2019

With Goldman Sachs predicting that AR will be an $80B market by 2025, it seems that more and more forward-thinking companies will be implementing live video interactive assistance. Drives contact center and operational excellence:reduces truck rolls, lowers NFF returns, improves FCR. Drives competitive advantage.

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Video Contact Center Financial Call Flow 141