2025 Call Center Contact Center Customer Base 
TechSee
NOVEMBER 6, 2018
The original concept of remote assistance is based on a technician’s ability to use a remote connection to temporarily view or control a computer or a mobile device over a network or the Internet in order to help solve software issues. The vendor should have proven track record!
NICE inContact
JANUARY 18, 2018
In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized. By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals.
Expert insights. Personalized for you.
104 
Let's personalize your content