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[Experience Action Podcast] CX Pulse Check – March 2024

Experience Investigators by 360Connext

Coresight Research) Meet New York’s Chief Customer Experience Officer (StateScoop) Resources Mentioned: Experience Investigators Learning Center Want to ask a question about this episode – or another CX issue?

Banking 143
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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Excellent customer support : Users appreciate the responsive customer service, including the attentive sales team and supportive helpdesk.

Report 109
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2024 Expectations: The forefront of the next generation of customer success

Totango

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

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Avangrid wins SECC’s 2024 Best Practices Award in the Cultural Transformation Category

Uplight

Exciting news: Avangrid has been selected as the winner for SECC’s 2024 Best Practices Award in the Cultural Transformation category! This award recognizes Avangrid’s shift toward customer-centricity by developing new organizational philosophies, strategies, and metrics for customer success.

Culture 52
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This is Digital, Special Episode: Celebrating International Women’s Day 2024

West Monroe

Listen to "Special Episode: Celebrating International Women’s Day 2024" on Spreaker. Featuring Why is customer centricity important? If you think about the 80/20 rule, if 80% of your revenue comes from 20% of your customers, how do you take care of the 80% of customers, right?

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How to Create Amazing Customer Experiences in 2024

ShepHyken

Plus, Shep shares ten tactics that you must start doing, and ten things you must stop doing if you want to create a customer experience that gets customers to say, “I’ll be back.” And finally, Shep introduces The Super Amazing Show ! ” “Stop focusing only on your customers when you’re looking at CX.

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6 Incredibly Important Learnings from 2023 Critical to Apply in 2024

Beyond Philosophy

Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. The same principle of gradual improvement through diligent effort holds true for Customer Experiences. Achieving a customer-centric organization isn’t an overnight switch. Complete this short survey.