2024, Contact Center, Customer Voice and Technology

Is Contact Center AI Taking Over? Let’s Look at the Facts

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

Contact Center

Contact Center Virtual Call Center Omni-Channel Chatbots

GCOM Part of the Growing Gamification and AI Market

CSM Magazine

JUNE 27, 2019

Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

Gamification

Gamification Marketing Call Center Contact Center

Customer Experience Update

Is Contact Center AI Taking Over? Let’s Look at the Facts

GCOM Part of the Growing Gamification and AI Market

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