Application Ecosystems and the Future of the Contact Center


Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service.

Emotion Analytics is at the Heart of Customer Experience Innovation


CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. Contact Center Innovation call center innovation Customer Experience contact center innovation emotion analytics sentiment analysis

GCOM Part of the Growing Gamification and AI Market

CSM Magazine

Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. Headquartered in Lindon, UT, VisualCue has worked with contact centers, sales teams and logistics companies to implement AI and Gamification.

HGS Roundtable: Top Customer Experience (CX) Trends in 2019


the outsourced customer care services market is predicted to be valued at $110 billion by 2024. HGS Roundtable: Top Customer Experience (CX) Trends in 2019.