Application Ecosystems and the Future of the Contact Center


Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service.

Emotion Analytics is at the Heart of Customer Experience Innovation


CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. Contact Center Innovation call center innovation Customer Experience contact center innovation emotion analytics sentiment analysis

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Customer Service Trends 2020


In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Explosion of virtual contact centers. billion by 2024, up from $220 million in 2019.

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Smart Home Support – 4 Key Technologies to Simplify Service


billion market by 2024. Visual Assistance takes troubleshooting to the next level by allowing the contact center system to see the customer’s environment. Smart Home technology is expected to become a $151.4 However, it still has a long way to go before it reaches its full potential. Many consumers face significant technical challenges as they set about smartening up their homes.

GCOM Part of the Growing Gamification and AI Market

CSM Magazine

Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. Headquartered in Lindon, UT, VisualCue has worked with contact centers, sales teams and logistics companies to implement AI and Gamification.

Smart Home Experience should be Simpler – Consumer Survey


Visual self-service – the process that enables customers to visually onboard smart home products without requiring the help of a technician or a contact center agent – is emerging as the preferred method of device setup, installation and activation. Despite this clear preference for self-service, however, 16% of consumers still end up calling a contact center for smart home support. billion by 2024.