2024 Consumers Contact Center Technology 
BlueOcean
AUGUST 9, 2021
The adoption rate of new and evolving technologies accelerated at unseen speeds—resulting in 10 years’ worth of change within a mere 10 months. Contact center technologies are certainly in the mix of acceleration. We dug into their sentiments and expectations about the future of five key contact center technologies.
Think Customers
FEBRUARY 13, 2024
If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Subpar CX gives rise to human-AI balance Now that they’ve had some degree of exposure to AI in customer support, and not all of it delightful, some consumers are thinking: Meh.
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Think Customers
JANUARY 25, 2024
That was the main theme at the National Retail Federation (NRF) “Big Show ,” which recently brought thousands of retailers, technology companies, and customer experience experts together over four days at New York City’s Javits Center. Despite some headwinds, consumer spending remains strong, which is good news for retailers.
Playvox
APRIL 4, 2023
Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Burnout Burnout is at the heart of poor emotional well-being in a contact center.
InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.
TechSee
NOVEMBER 11, 2019
Smart Home technology is expected to become a $151.4 billion market by 2024. Many consumers face significant technical challenges as they set about smartening up their homes. Leading manufacturers are already making use of this technology. However, it still has a long way to go before it reaches its full potential.
Uniphore
NOVEMBER 16, 2021
Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Banking contact center interactions are expected to remain elevated through 2024. And shift we did.
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