Remove 2024 Remove Consumers Remove Contact Center Remove Customer Care
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5 Evolving Contact Center Technologies and Where the Next Year Will Take Them

BlueOcean

Contact center technologies are certainly in the mix of acceleration. In fact, many recent developments promise to reshape the landscape of customer service completely. The most recent publication from Ryan Strategic Advisory surveyed contact center leaders about the state of the industry. billion by 2024.

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Mastercard Leads the Charge in Customer Experience

COPC

Interview with Lance Gruner, Executive Vice President of Mastercard Global Customer Care Mastercard recently achieved certification to the COPC Customer Experience (CX) Standard for Customer Operations , a first for a Fortune 500 company.

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Customer Service Trends 2020

TechSee

Customer Service will become increasingly AI-driven. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Customer data can be tapped to help businesses deliver superior overall experience as well as service and support.

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HGS Roundtable: Top Customer Experience (CX) Trends in 2019

Team HGS

In with the New” addresses the wide range of disrupters—those capabilities and tools required to stay ahead of consumer demand. the outsourced customer care services market is predicted to be valued at $110 billion by 2024. In with the New: BRAND-NEW CAPABILITIES ARE REQUIRED TO ADDRESS CONSUMERS.

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