COPC

JANUARY 9, 2024

Interview with Lance Gruner, Executive Vice President of Mastercard Global Customer Care Mastercard recently achieved certification to the COPC Customer Experience (CX) Standard for Customer Operations , a first for a Fortune 500 company. We aimed to make transactions not just safe but also simple, smart, and accessible.

Customer Experience 75

Customer Experience Net Promoter Score Guidelines Customer Care 75

TechSee

DECEMBER 31, 2019

Customer Service will become increasingly AI-driven. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Explosion of virtual contact centers. billion by 2024, up from $220 million in 2019. Voice will be king.

Trends 136

Trends Customer Service Self Service Contact Center 136

Team HGS

JANUARY 9, 2019

the outsourced customer care services market is predicted to be valued at $110 billion by 2024. EXPECTATIONS: Brands strive to meet the extraordinary expectations of today’s connected customer. Michael discusses how, in 2019, customer experience (CX) will be king. Customer Experience.

Trends 40

Trends Self Service Customer Experience Social Media 40