Avaya

JUNE 24, 2019

Most recently, we announced the general availability of Avaya integration with Google Cloud to provide organizations with the level of flexibility, efficiency and scalability they need to deploy powerful, simplified, AI-enhanced communication and collaboration solutions that transform the customer and agent experience.

Contact Center 104

Contact Center Self Service Contact Center Software Virtual Agent 104

Magellan Solutions

JULY 29, 2021

Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. Intelligent virtual agents work to increase contact rates.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Kustomer

FEBRUARY 6, 2024

Typically, these tools handle lower ticket volumes and offer fewer features, focusing on essential functionalities like ticket tracking, basic reporting, and customer communication tools. New support agents may have a steeper learning curve while getting to know the platform’s functionalities. “ 10.

Software 98

Software Self Service Omni-Channel Knowledge Base 98