Emotion Analytics is at the Heart of Customer Experience Innovation

TechSee

Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. It’s no secret that emotions drive behavior.

Customer Service Trends 2020

TechSee

Salesforce predicts a 136% increase from 2019 to 2020 in the number of organizations using AI-powered chatbots, which will continue to be integrated across communication channels to provide seamless real-time customer service on a larger scale than ever before.

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Application Ecosystems and the Future of the Contact Center

Avaya

They want to be free of the technology refresh cycle to more quickly adapt and innovate. This helps achieve desired impact with an understanding of key trends and patterns in communications to recommend responses, facilitate best actions, and uniquely tailor every customer conversation.

Top Wearable Technology Trends and Health Apps to Look for in 2020

Smarter CX

With an expected annual growth rate of 4.2%, its market volume is expected to be US $17,856 million by 2024. Improvement in technology and the adoption rate for health apps and wearables has increased the scope of remote health-monitoring, allowing for better communication between patients and doctors. As wearable technologies and health apps become widely marketed, we may see an even faster adoption rate in the coming year and even more innovation in this space.

Targeting a generation fueled by big data and modern technology

CXApp

Nearly every child from about 10 to the age of consent in the generation has access to a tablet which allows them to watch online content, or a phone to communicate with friends. The number one prospect, Statistician, has an expected growth rate of 34% by 2024, outlined by the U.S.

Targeting a generation fueled by big data and modern technology

CXApp

Nearly every child from about 10 to the age of consent in the generation has access to a tablet which allows them to watch online content, or a phone to communicate with friends. The number one prospect, Statistician, has an expected growth rate of 34% by 2024, outlined by the U.S.