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Top 10 Contact Center Trends for 2024

Cyara

Contact center technologies continue to evolve and enhance customer experience. As a result, contact center testing is growing in importance. In 2024, successful businesses will need to continue to keep their focus fixed on the customer journey.

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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Among its standout features is the Preview Dialer.

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Contact Center Expo to Showcase Industry Insights to Thousands of Business Owners

CSM Magazine

In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts.

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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Burnout Burnout is at the heart of poor emotional well-being in a contact center.

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Elevating CX in 2024: Workforce Management for Exceptional Customer Experiences

SurveySensum

If you want to elevate CX in 2024, you need to build a customer-centric culture and properly manage your employees. The customer needs to reach out to your contact center. They call or write in the chat, and the agent responds almost immediately. Take, for instance, a call center.

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Customer Service Trends 2020

TechSee

In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Explosion of virtual contact centers. billion by 2024, up from $220 million in 2019. Customer Service will become increasingly AI-driven. Voice will be king.

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GCOM Part of the Growing Gamification and AI Market

CSM Magazine

Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. Headquartered in Lindon, UT, VisualCue has worked with contact centers, sales teams and logistics companies to implement AI and Gamification.