ViiBE Blog

DECEMBER 14, 2020

billion by 2024. Augmented reality innovates remote assistance by superimposing computer-generated data such as text, image, or video on a real-world environment. Augmented reality remote assistance offers transparent remote communication which will boost customer satisfaction while lowering call center operating costs.

Insurance 52

Insurance ROI Omni-Channel Video 52

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI. It’s certainly a common business model.

Contact Center 52

Contact Center Virtual Call Center Omni-Channel Chatbots 52

Magellan Solutions

APRIL 4, 2024

They undergo extensive training to develop strong communication and typing skills, ensuring they can convey empathy and provide clear, concise responses, even through a text-based medium. Companies Embracing Innovative Chat Services Businesses constantly seek new ways to provide exceptional customer service and engage with their audience.

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

Kustomer

NOVEMBER 7, 2023

Kustomer is projecting to double the size of the company while making significant investment in their product — this is Kustomer’s commitment to AI-driven customer support innovation. With Freshdesk, you can automatically create issues based on incoming communication through email, chat, social media messages, and phone calls.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

TechSee

MAY 21, 2019

Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. As you’d expect, it’s all about the data. What is emotion analytics?

Analytics 137

Analytics Innovation Customer Experience Analysis 137

TechSee

SEPTEMBER 2, 2020

Call Center Engagement ideas. A collaborative contact center is one where agents work together to make decisions and respond to customer requests based on group advice and guidance. Ensure robust communication. During times of change or uncertainty, frequent communication is critical. billion from 2020 to 2024.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

AWS Machine Learning

NOVEMBER 30, 2023

Innovative startups like Perplexity AI are going all in on AWS for generative AI. To do this, we’re investing and rapidly innovating to provide the most comprehensive set of capabilities across the three layers of the generative AI stack. AWS innovates to offer the most advanced infrastructure for ML.

Training 130

Training e-support Innovation System 130