Optimove

DECEMBER 21, 2023

This post highlights Optimove 2023 surveys of more than 2,000 consumers. Source: 2023 Marketing Fatigue Survey ) Overall, 80% of online shoppers unsubscribe : 80% of consumers unsubscribed from retail brands in the preceding three months. Key takeaways: Consumers are subjected to marketing fatigue across industries.

Consumers 64

Consumers Survey Brands Marketing 64

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. If you’re interested in introducing AI in customer service in 2023, read this complete guide for answers to the following: What is customer service automation?

Customer Service 204

Customer Service Self Service Chatbots Healthcare 204

Forrester's Customer Insights

MARCH 13, 2024

Forrester’s 2023 State Of VoC And CX Measurement Practices Survey results are in. They reveal some continued trends — and some interesting shifts.

Survey 55

Survey Measurement Trends Customer Experience 55

IntouchInsight

AUGUST 25, 2022

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook Leadership Conference in Asheville, North Carolina.

Conference 156

Conference Leadership Survey Consumers 156

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

Trends 207

Trends Customer Service Chatbots Omni-Channel 207

eglobalis

DECEMBER 7, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

Data 129

Data Customer Experience Customers Contact Center 129

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Analysis 208

Analysis Survey Feedback How To 208

Gainsight

SEPTEMBER 8, 2023

Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. That’s why Gainsight, in partnership with Benchmarkit (formerly called RevOps Squared), surveyed over 750 CS professionals to understand capacity and compensation trends across the org chart. But wait, there’s more! Need a TL;DR?

Customer Success 52

Customer Success Survey Chief Customer Officer Trends 52

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. This method represents a novel and comprehensive strategy for an industry that, for many years, has predominantly focused on survey data, offering a limited perspective. Integrated CX makes this a reality.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

Optimove

JUNE 29, 2023

Discover key findings from our recent 2023 Back-to-School Survey. The survey also reveals that 86% of consumers plan to repeat purchases from the same brands as last year.

Loyalty 52

Loyalty Consumers Survey Loyalty Programs 52

Clarivate

JULY 26, 2022

Starting from the 2023 JCR release, Journal Impact Factors will be expanded to all Web of Science Core Collection journals including arts and humanities. Today we’re proud to announce that in the 2023 release of the Journal Citation Reports , all Web of Science Core Collection journals will receive a Journal Impact Factor (JIF).

Report 143

Report Exercises Consulting Feedback 143

Optimove

APRIL 19, 2023

The post Optimove Research: Mother’s Day Survey 2023 appeared first on Optimove.

Survey 58

Survey 58

Optimove

MARCH 29, 2023

The post Optimove Research: Summer Shopping Survey 2023 appeared first on Optimove.

Survey 58

Survey 58

Optimove

MAY 30, 2023

The post Optimove Research: 2023 Survey of B2C Marketers appeared first on Optimove.

B2C 58

B2C Survey Marketing 58

BirdEye

AUGUST 22, 2023

That is why businesses must conduct regular product surveys and collect customer feedback. Surveys are essential to understanding customer requirements, sentiment, and pain points and discovering new opportunities. This blog post explores product surveys and equips you with the top product survey questions to use in 2023.

Survey 52

Survey Net Promoter Score Customer Satisfaction User Experience 52

SurveySparrow

NOVEMBER 24, 2023

Top 10 Must-Have Cyber Monday SaaS Deals Platform Discount Offered Validity Internxt 91% 13 Nov – 30 Nov 2023 Scalenut 60% Until Dec 1, 2023 Plerdy 50% 24 Nov – 1 Dec 2023 Snov.io Discount Offered: Get a whopping 91% off, valid from November 13 to November 30, 2023 2. Source: snov.io

Multi-Channel 52

Multi-Channel Knowledge Base Analytics Analysis 52

Beyond Philosophy

DECEMBER 29, 2023

In this episode, we look back at what we learned in 2023 and how it can help us in 2024. Complete this short survey. The post 6 Incredibly Important Learnings from 2023 Critical to Apply in 2024 appeared first on Beyond Philosophy. Achieving a customer-centric organization isn’t an overnight switch. How can we help?

Consulting 89

Consulting Customer Centricity Financial Culture 89

InMoment XI

MARCH 18, 2024

Moving Beyond Surveys: Making Sense of Unstructured Data Embracing the capabilities of AI, breaking free from survey-only methodologies, and integrating data on different levels empowers organisations to see the bigger picture, make sense of unstructured data, and predict the future of customer interactions.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

Optimove

JULY 25, 2023

Discover key insights from our recent 2023 Holiday Shopping Survey. It reveals that 42% of consumers prefer to shop exclusively at familiar stores or websites they have patronized before, highlighting the significant impact of loyalty on driving sales.

Retail 52

Retail Loyalty Survey Brands 52

BirdEye

SEPTEMBER 6, 2023

The survey confirmed this behavior. Survey Methodology: A representative sample of 1,054 US-based consumers participated in the ‘Impact of Online Reviews on Local Businesses – 2023 Data Report’ conducted in May 2023 via SurveyMonkey.) To read the full report, download our free guide today.

Consumers 115

Consumers Report Multi-Channel Data 115

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

Call Center 52

Call Center Government Telecommunications Industry 52

SurveySparrow

JANUARY 31, 2023

In this blog, we will share a list of 60 website usability survey questions that you need to ask when designing or redesigning your website. General Website Usability Survey Questions Website Interface/Design Questions Navigation Questions Content Questions Payment & Subscription Questions Accessibility Questions #1.

Survey 52

Survey Video User Experience Interaction 52

Clarivate

DECEMBER 18, 2023

As 2023 comes to a close , make sure you don’t miss out on the timely insights from Clarivate , created to help IP legal teams plan for the rapidly changing industry. As IP legal teams strategically navigated 2023 Clarivate created resources to help, backed by insights from industry experts. What did we learn?

Resources 59

Resources Case Study Innovation Report 59

Optimove

MAY 30, 2023

Our May 2023 survey of marketers shows that for the second year in a row, respondents continue to allocate more of their budget for acquisition marketing versus retention marketing, despite consumer spending uncertainty, and that new customer acquisition can cost  five times  more than retaining an existing one.

B2C 52

B2C Survey Multi-Channel Marketing 52

Forrester's Customer Insights

SEPTEMBER 15, 2023

Each year, we gauge the state of the digital process automation (DPA) market in our comprehensive survey.

Survey 57

Survey Trends Marketing Management 57

Upstream Works

JANUARY 31, 2023

As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.

Trends 78

Trends Contact Center Customer Journeys Touchpoint 78

Comm100

SEPTEMBER 14, 2022

Surveys have shown that as much as 70% of this generation experiences anxiety when answering the phone. In one survey, 20% of Gen Zers surveyed said they spend more than 5 hours a day on TikTok alone. These are just a few of the ways how to increase student enrollment that colleges and universities can use in 2023.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

ShepHyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

Communication 69

Communication Contact Center Return on Investment System 69

Upstream Works

DECEMBER 20, 2022

In 2023, it will become table stakes. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Remote work will continue to become more common in 2023. This is where predictive analytics come into play, and you can expect to see more of this in 2023.

Virtual Agent 78

Virtual Agent Trends Self Service Customer Experience 78

Zonka Feedback

AUGUST 29, 2023

Explore the best survey apps that can level up the way you create, distribute, analyze, and act on survey responses for increased customer satisfaction and conversions.

Survey 52

Survey Customer Satisfaction Customers Feedback 52

BirdEye

MAY 30, 2023

In addition, you can use customer feedback software to measure and analyze the website feedback, survey responses, and customer opinions you receive. Industry experts are labeling 2023 as the “ feedback economy. ” Insight into customer needs Customer surveys can help you identify specific customer needs and preferences.

Tools 98

Tools Feedback Net Promoter Score Social Media 98

BirdEye

JULY 24, 2023

Common challenges and solutions when doing customer feedback analysis Dos and don’ts of customer feedback analysis Use of AI in customer feedback analysis Best customer feedback analysis tools in 2023 FAQs on customer feedback analysis Improve your performance with Birdeye Insights What is customer feedback analysis?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Zonka Feedback

JULY 26, 2023

Here are some of the top SurveySparrow alternatives you can switch to in 2023! When it comes to creating engaging and conversational surveys, SurveySparrow is one of the popular choices. With its chat-like interface and robust features, SurveySparrow allows businesses to create visually stunning surveys and gather valuable insights.

Survey 52

Survey Engagement Feedback Management 52

Zonka Feedback

JULY 26, 2023

Here are some of the top SurveySparrow alternatives you can switch to in 2023! When it comes to creating engaging and conversational surveys, SurveySparrow is one of the popular choices. With its chat-like interface and robust features, SurveySparrow allows businesses to create visually stunning surveys and gather valuable insights.

Survey 52

Survey Engagement Feedback Management 52