BirdEye

SEPTEMBER 11, 2023

But the most valuable source is first-party customer feedback, directly from customers. However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations. Table of contents What is AI-driven customer feedback management?

Feedback 58

Feedback Management Social Media How To 58

BirdEye

JULY 24, 2023

Barclays has shown that 85% of small and medium-sized businesses say online customer feedback has benefited them. Further, Barclay estimates that optimizing for the feedback economy could yield a $3.2 All these prove why businesses need to focus more on customer feedback analysis to unlock more opportunities.

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

Trends 207

Trends Customer Service Chatbots Omni-Channel 207

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

Analysis 208

Analysis Feedback Customer Experience Customers 208

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. Plus, industry experts agree.

Software 111

Software Customer Success Innovation Report 111

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

B2B 52

B2B Tools Feedback Multi-Channel 52

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Analysis 208

Analysis Survey Feedback How To 208

Zonka Feedback

JUNE 13, 2023

Here are some of the most powerful feedback tools you can switch to in 2023! Founded in the year 1999, SurveyMonkey has gained immense popularity when it comes to collecting feedback and creating surveys, quizzes, polls, and forms. Looking for a more cost-effective and easier-to-use alternative to SurveyMonkey?

Feedback 52

Feedback Tools Survey Report 52

Lithium

JULY 24, 2023

Discover the valuable insights and recommendations in The Community Roundtable's 14th annual report, The State of Community Management 2023 , tailored specifically for community leaders. Harness the power of evangelism With the myriad of responsibilities shouldered by community managers, internal evangelism often takes a backseat.

Report 52

Report Management Trends Leadership 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B Tools Feedback Comparison 52

SurveySparrow

NOVEMBER 24, 2023

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Multi-Channel 52

Multi-Channel Knowledge Base Analytics Analysis 52

SurveySensum

JANUARY 5, 2023

A Product Feedback Tool is an answer. . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. What is a Product Feedback Tool? . Why do you need product feedback tools? . Upgrades your product roadmap.

Tools 52

Tools Feedback Effort Score NPS 52

BirdEye

NOVEMBER 9, 2023

These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative. This feedback is crucial for potential clients when making decisions, as trust plays a vital role in this industry.

Insurance 110

Insurance Financial Feedback Consumers 110

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. Benefits of Predictive Analytics in CX Predictive analytics is also making an impact on the way companies manage the customer experience. It’s an opportunity that your company can capitalize on today.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Thematic

AUGUST 21, 2023

We're thrilled to reveal that Thematic is on the shortlist for the coveted Best CX Partner 2023 award in the Australia and New Zealand CX Awards! At Thematic, our mission is to help customer-focused companies find rich, actionable insights from massive amounts of feedback.

Case Study 62

Case Study Analysis Feedback Course 62

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io 5) Doorbell.io

Tools 52

Tools Feedback Multi-Channel Social Media 52

BirdEye

SEPTEMBER 15, 2023

This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Using AI in sales helps businesses manage administrative and non-consumer-facing tasks such as lead generation, lead scoring, categorization, and follow-ups. Table of contents What is AI in sales? Why do we need AI in sales?

Sales 110

Sales Chatbots Trends Report 110

InMoment XI

APRIL 18, 2023

You’ve got individual people building the foundation but you need project managers to take on different parts of the process. When and Where Is the 2023 Customer Show? Think of it like building a house. As with building plans, your CX program also requires a strategy and multiple people working together collaboratively to execute it.

ROI 260

ROI Tips Healthcare Insurance 260

BirdEye

FEBRUARY 15, 2024

Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior. This uptick in online reviews comes after a challenging period in 2022 when the pandemic led to business slowdowns and a drop in online feedback.

Automotive 110

Automotive Healthcare Hospitality Retail 110

MyCustomer

FEBRUARY 21, 2023

— Self-serve reputation management delivers immediate business value for customers using social and review data to enhance their CX progr 21st Feb 2023 InMoment Announces Reputation Management Solution

Management 68

Management Feedback Data Customers 68

Seaton CX

JANUARY 3, 2023

Visualize yourself reflecting back on a successful 2023. What challenges did you overcome in 2023? Stan stopped fighting to bury customer feedback, and now he reports his own sentiment metrics at the Monthly Business Review. A stakeholder relationship you need to manage? What projects did you complete?

How To 78

How To Exercises Leadership Financial 78

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. So let’s explore.

NPS 52

NPS Multi-Channel Survey Feedback 52

ShepHyken

AUGUST 28, 2023

Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. How do you know what your customers think of you?

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. 5) CustomerSure Start at £299 / mo NA 3.5 (5)

Automotive 52

Automotive Tools Feedback CRM 52

Lumoa

JULY 6, 2023

Lumoa Product News for May 2023 Hey everyone! Keyword suggestions is Lumoa’s way of helping you improve your Topics , as new feedback comes into your account. Contact your CS manager or help@lumoa.me If you are interested in Beta testing this feature, please contact your CS manager or email help@lumoa.me

Knowledge Base 41

Knowledge Base Competitive Advantage Survey Feedback 41

InMoment XI

DECEMBER 29, 2022

It’s thrilling to embark on another promising year, and we want to ring in 2023 with a recap of our top five InMoment Highlights from the last 12 months. AA, Americans with Disabilities Act (ADA), and Accessibility for Ontarians with Disabilities Act (AODA), becoming the first experience management solution to achieve this milestone.

Analytics 260

Analytics B2B Guidelines Software 260

Lithium

JANUARY 3, 2023

Hello 2023! Managing your brand during a crisis As we’ve learned over the past year, a crisis can occur at any time. Podcast] Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan This week we sit down with Matthew Cowan , Community and Knowledge Manager for LogRhythm. We can't believe it either. Sign up today

Self Service 52

Self Service Guidelines Contact Center Trends 52

Happy or Not

AUGUST 11, 2023

Customer feedback data can be just as critical to your business as any other business data. million in 2023, therefore, handling user credentials with relevant and adequate security measures is critical for business continuity. Want to take advantage of appropriate security standards for your customer feedback solution?

Feedback 36

Feedback Management Data Study 36

Happy or Not

JANUARY 5, 2023

Trustworthy customer feedback data from all touch points has therefore become a necessity, rather than a convenience. . Less friction and more flexibility bringing better insights, along with more integrations, and even more trustworthy data are some of the hot topics for HappyOrNot offering in 2023. But that’s not enough.

Feedback 69

Feedback Data Customer Centricity Retail 69

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. 24/7 Engagement : The platform’s automation features enable continuous customer feedback collection, ensuring uninterrupted engagement.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

Lumoa

JULY 6, 2023

Lumoa Product News for June 2023 Hey everyone! Automatically get summaries of thousands of feedback Summaries are done on a per card basis, you could get multiple at once! If you want to also get access to the new GPT functionality, and be on the waitlist for cutting edge features, contact your CS manager or help@lumoa.me

Knowledge Base 41

Knowledge Base Competitive Advantage Feedback Data 41

Lumoa

AUGUST 1, 2023

Lumoa Product News for July 2023 Hey everyone! This process can now be taken on existing feedback in Lumoa as well as future data that comes in. They are created by an AI, and managed by you, but the AI can suggest improvements for your topics. Contact your CS manager or email help@lumoa.me Let’s get started!

Knowledge Base 41

Knowledge Base B2B Data Trends 41

Lithium

MAY 2, 2023

The 2023 Khoros Kudos Awards are now open! Trustpilot integration This integration enables brands to seamlessly manage and respond to Trustpilot reviews authored by their customers. Some blog areas are limited to Khoros customers only. We’re excited to announce the fourth annual Khoros Kudos Awards!

Entertainment 52

Entertainment Social Media Analytics Brands 52

Lithium

MARCH 7, 2023

In order to further improve your Atlas experience, the team would appreciate your feedback on a few questions about your overall Atlas experience. TikTok, AI, and Influencers: a guide to 2023 social trends - Our guide to 2023 social trends offers insight into how social media will change this year. Hello Atlas members!

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. 5) No Yes 9 Best QuestionPro Alternatives in 2023 Now let’s have a glance at each tool in depth. Also, their text analytics tool helps you gain insights from open-ended customer feedback.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52