Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).
InMoment XI
AUGUST 31, 2023
Reason #2: Learn From Award-Winning Speakers The 2023 speaker line up has been announced and the content is more practical than ever. Reason #3: Network With Your Peers Engage with over 200 seasoned CX professionals representing the foremost brands in the region. Your chance to learn from the best is here – seize it!
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Lumoa
OCTOBER 26, 2022
Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. CCW US | June, 19-22 | Las Vegas, US.
Lumoa
NOVEMBER 17, 2022
Customers search for easy shopping solutions on clear, engaging websites. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Chatbots are a popular CX trend moving into 2023.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics. Mastering Loyalty in Modern Retail: Explore the art of loyalty and promotional strategies that engage today’s shoppers. November 15, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT
Upstream Works
JUNE 1, 2023
We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post During Cisco Live 2023 – Upstream Works Supports Cisco’s Commitment to Deliver Exceptional Customer Engagements appeared first on Upstream Works.
Comm100
NOVEMBER 23, 2022
To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service. Proactive customer engagement takes off.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST In the world of business, connecting the dots from experience to financial impact is an essential skill.
Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach
Connie Malamed, eLearning expert, is going to teach us how to: Quickly increase your visual design skills Apply key design principles to your content for maximum success Design with intention to create compelling, engaging content Register today! February 2nd, 2023 at 12:30pm PST, 3:30pm EST, 7:30pm GMT
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
You'll leave this session with a better understanding of: Emerging technologies and their impacts on learning and development Forward-thinking L&D strategies, including new gamification Maintaining employee engagement, even in turbulent times Don't miss this exclusive session - register today!
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
People prefer to learn in their native language, so localizing eLearning helps truly engage learners and gives them that much-needed sense of inclusion. With over 317 million people in the U.S., and over 6.7 billion potential customers in the world, personalizing training seems logical.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.
Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.
We'll explore how to optimize learner engagement by adding scenarios to your training, regardless of your budget. Then we’ll dive into real-world examples across a wide range of budgets and look at how typical training content can be transformed into engaging scenario-based training. Don't miss out - save your seat today!
Speaker: Jake Miller, Senior Product Marketing Manager, Allego
He'll also unpack the 3 elements you should add to your go-to-market approach: Aligning revenue and buying teams through collaborative, modern experiences Maintaining presence in your absence with Digital Sales Rooms Driving future engagement with real-time data on interactions and past success Don't miss out!
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