Blake Morgan

FEBRUARY 1, 2023

In 2023, companies face a difficult crossroads. But even with all of these changes and challenges, the best customer experiences are focused on one thing: people. It’s never been more important to understand your customers and be willing and able to change and evolve. Don’t get left behind as customers change.

Trends 111

Trends Customer Experience Consumers Customers 111

My Customer

OCTOBER 19, 2023

I've learned to ask customers a question over the years. 19th Oct 2023 By Colin Shaw Founder & CEO I want to let you into a little secret. Ready to know what it is? Has anything.

Customer Change 52

Customer Change Customers 52

Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? By investing in the highest-return customer experience strategies that allow them to spread their money.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams.

Report 91

Report Trends Customer Success Self Service 91

ShepHyken

JULY 3, 2023

Each week, I read many customer service and customer experience articles from various resources. 100 Customer Experience Stats For 2023 by Blake Morgan (Forbes) Customer experience in 2023 looks different than it ever has before. But they have to understand their customers and the industry first.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

Blake Morgan

JUNE 16, 2023

Every modern customer experience has some aspect of digital engagement. No matter what you’re selling or offering customers, digital is now a requirement, including e-commerce, apps, chatbots, immersive VR and AR, AI automation—the list goes on and on. But as technology advances and customers evolve, so too do digital experiences.

Self Service 59

Self Service Chatbots Contact Center Video 59

Alliance by IFS

JUNE 6, 2019

Customers no longer expect effective service – they demand next-level capabilities that provide convenience and business intelligence on the value they are receiving. Service organizations are now faced with the challenge of future-proofing their operations to keep up with the rapidly evolving customer demands and technologies.

Self Service 88

Self Service Software System Technology 88