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What is a good Net Promoter Score?

Lumoa

Net Promoter Score in a nutshell. NPS, or Net Promoter Score, is a market metric that is used in many industries because it is an easy way to quantify how loyal customers are. In a nutshell, the Net Promoter Score asks “how likely would you be to recommend” a product or service to others.

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The Reasons Behind Tesla’s High Net Promoter Score

Retently

Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings. Driver-assistance system : From mid-February 2022, all North American Tesla vehicles have Tesla Vision – 8 cameras and a neural net processing system that provides Autopilot features.

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What Do Companies With Low Net Promoter Score Have in Common?

Retently

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

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CX University Breaks the Threshold to +90 Net Promoter Score

CX University

The Net Promoter Score (NPS) is a key metric for measuring customer loyalty and satisfaction. The responses are categorized as follows: Promoters (9-10), Passives (7-8), and Detractors (0-6). The current benchmark NPS (2022-2023) in major industries are listed below: Car manufactures +14 Telecoms +34.01

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2023 Canada Net Promoter Score (NPS) Rankings: Industries Lose Gains Made in 2022

Forrester's Customer Insights

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

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New: Net Promoter Score Rankings For 133 European Brands

Forrester's Customer Insights

Forrester just published its European Net Promoter Rankings, 2022 including the Net Promoter Score℠ (NPS) and industry rank for 133 brands in banking, auto and home insurers, and auto manufacturers, across France, Germany, Italy, Spain, UK and Sweden (new in the ranking this year).

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Net Promoter Score (NPS) Benchmarks

My Customer

NNet Promoter Score is one of the most popular CX metrics organizations use to measure Customer Loyalty. 6th Sep 2022. It involves a simple survey asking. By KaumudiTiwari Digital Marketing Lead.