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2022 Experience Trends: What Employees & Customers Think About Evolving COVID Safety Measures

InMoment XI

In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek!

Trends 493
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2022 EX Trends: The Top 2 Things Employees Must Have in Their Next Job

InMoment XI

At the very least, no matter what department you operate out of, you’ve seen the unprecedented level of churn the job market is experiencing right now. There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022.

Trends 492
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InMoment’s eNVy Awards and Buyer Expectation Study Shines Light on the Top Vehicle Models in 2022

InMoment XI

The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead.

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Product News – April 2022

Lumoa

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more!

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Going to Market Smarter in the New Economy

In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.

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Product News – November 2022

Lumoa

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? The post Product News – November 2022 appeared first on Lumoa. Check it out now ! That’s all folks!

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How 3 CX Trends Compare from North America to Asia-Pacific in 2022

InMoment XI

Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. And they don’t just want a discount sign at the front of your store, but for you to tap into the influencer market and establish a strong social media presence.

Trends 493
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What We Learned From Our Own Data-Driven ABM Strategy

Analysts and professionals alike tend to argue that account based marketing (ABM) is not new. So, what does ABM look like in 2022? On the surface, this is an accurate statement. However, ABM practitioners have evolved the strategy from development to implementation.

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

Businesses are tasked with beating pre-pandemic numbers, making marketing more essential than ever before. In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy. In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy.

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Why Do Your Contact Center Agents Keep Quitting?

Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success

Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT

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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

He will share with you: Market research on the shifting labor market. November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future. How to apply 2023 technology trends to your company's current demands.

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Localization: Revolutionize Your Global Content Strategy

Speaker: Zak Haitkin, Localization Manager

Organizations need to ensure that their brand is experienced as intended if they want to have an influence on the global market and increase overall satisfaction. October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The pinnacle of success for any business is ultimate customer and employee gratification.