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What is a good Net Promoter Score?

Lumoa

Net Promoter Score in a nutshell. NPS, or Net Promoter Score, is a market metric that is used in many industries because it is an easy way to quantify how loyal customers are. Recent findings show that NPS is one of the top 3 customer experience metrics used by CX programs.

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The Reasons Behind Tesla’s High Net Promoter Score

Retently

Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings. So how does the world’s NPS leader achieve such a high level of customer satisfaction? It reduces distribution costs and provides customers with greater convenience. Remarkably safe.

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What Do Companies With Low Net Promoter Score Have in Common?

Retently

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. Ready to start?

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CX University Breaks the Threshold to +90 Net Promoter Score

CX University

The Net Promoter Score (NPS) is a key metric for measuring customer loyalty and satisfaction. The responses are categorized as follows: Promoters (9-10), Passives (7-8), and Detractors (0-6). It has seen a consistent increase in its NPS over the years, with the score rising from +77 in 2020 to +90 in 2024.

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2023 Canada Net Promoter Score (NPS) Rankings: Industries Lose Gains Made in 2022

Forrester's Customer Insights

Forrester just published The Canada Net Promoter Rankings, 2023 report, which includes the Net Promoter Score℠ (NPS) and industry rank for 100 brands across nine industries.

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New: Net Promoter Score Rankings For 133 European Brands

Forrester's Customer Insights

Forrester just published its European Net Promoter Rankings, 2022 including the Net Promoter Score℠ (NPS) and industry rank for 133 brands in banking, auto and home insurers, and auto manufacturers, across France, Germany, Italy, Spain, UK and Sweden (new in the ranking this year).

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Net Promoter Score (NPS) Benchmarks

My Customer

NNet Promoter Score is one of the most popular CX metrics organizations use to measure Customer Loyalty. 6th Sep 2022. It involves a simple survey asking. By KaumudiTiwari Digital Marketing Lead.